Voice of the Customer Solutions
Listen everywhere, analyze deeper, and act immediately with Verint Voice of the Customer (VoC) solutions – to increase customer loyalty and business performance.
Elevate Your Voice of the Customer Program
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Listen Everywhere
Listen to your customers across every touchpoint and every channel. Multi-channel feedback, ad hoc survey management and proactive listening capabilities are available from day one to help unify CX across your organization.
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Analyze Deeper
Uncover the “why” behind your customers’ actions to understand the emotions and sentiments that drive decision-making. Use predictive modeling, powerful analytical tools, and interaction analysis to improve the customer experience.
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Act Faster
Mobilize insights in real-time to improve customer conversions, identify opportunities for self-service, and implement hot fixes that enhance the customer journey across the enterprise. Become customer-centric at every level of the organization.
Power Great Customer Experiences With Verint Voice of the Customer
Understanding customer interactions and experiences across all channels is essential to your success. With Verint Voice of the Customer, you can use customer feedback and experience data to create a holistic, cross-channel view of CX across the customer journey, enabling you to deliver individualized and strategic-level improvements at scale.
The key to outstanding CX isn’t one thing, it’s seeing everything. Verint Voice of the Customer can deliver structure and clarity to your customer data so that you can drive high-value operational decisions across the organization.
EBook: Answering the 5 CX Questions on Every Executive’s MindPower Great Customer Experiences For Any Use Case
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Experience Management for Web and Mobile
Verint Experience Management for Web and Mobile allows companies to take a holistic approach to CX by incorporating data across web, mobile, social, and survey feedback. You can finally track the entire digital customer journey and gain insights into the omnichannel experience.
- Employ active listening to identify and fix issues in real-time
- Create listening posts to solicit feedback based on event triggers and early warning signals
- Tap into closed-loop action and follow up with specific customer feedback
- Apply greater structure and consistency for CX initiatives by generating KPIs, utilizing benchmarking, and creating outer-loop feedback systems
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Experience Management for Location
Store and bank locations are more important than ever in growing revenue and creating a holistic end-to-end CX strategy. Verint Experience Management for Location helps you understand complex customer journeys, measure multiple touchpoints, and drive improvements in real-time. Increase loyalty, conversions, CSAT and revenue.
- Benchmark across similar brands to identify actionable improvements that create a competitive advantage
- Drive greater loyalty metrics and customer satisfaction scores
- Tap into unified data to support cross-functional CX strategy and investment decisions across marketing, operations, and ecommerce
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Experience Management for the Contact Center
Without your customer’s view on service quality, you’re missing a vital element of your total quality picture. Verint Experience Management for the Contact Center, also known as Interaction Quality, helps you ensure a consistent, high-quality customer experience the first time, every time.
- Purpose-built application to collect customers’ feedback about the quality of their experience
- Gather feedback from every human and bot interaction – regardless of the channel
- Improve service quality, enhance compliance, and streamline process improvement and agent training
Verint Leads on Frost Radar Ranking of Most Innovative VoC Vendors
What are your customers saying? Listening to the voice of the customer is a critical capability in the CX-driven marketplace of today.
Chances are, your organization is collecting VoC data already, but how do you move beyond listening to understanding?
The Frost Radar™ report is designed to sort through the competitive marketplace of VoC Vendors, highlighting the top 10 performers, of which Verint received the highest marks in innovation.
Download the reportVerint Voice of the Customer Solutions amplify digital transformation
GNC helps people live healthier lives by giving them easy access to wellness products. But, when the world moved digital-first and online demand skyrocketed, the ecommerce team felt the pressure. They turned to Verint to improve feedback collection that gave them the insight needed to fix frustrating digital issues.
View Case Study“GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales.” –GNC
Move Beyond the Survey
Imagine merging insights from the contact center, chat sessions, customer-initiated web feedback, flexible surveys, and digital behavior on your website into a single, unified view.
Easy to access, deeper insights mean a better understanding of customer behaviors, needs, and expectations. Having the right information in a straightforward customer experience management solution enables you to improve your customer experience, increase operational efficiencies, and identify areas that require improvements.
Verint Voice of the Customer empowers CX teams to make tactical, operational, and strategic actions that improve loyalty, conversion, and other important KPIs.
Webinar: Moving Beyond Surveys for a Holistic CX StrategyVoice of the Customer Industry Recognition
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Deliver great citizen experiences with Verint Voice of the Customer Solutions – FedRAMP Edition
With a 20+ year track record helping federal departments and agencies measure and manage citizen experience, Verint’s FedRAMP Moderate authorized solutions make it easier than ever to comply with recent Executive Orders mandating the adoption of FedRAMP for hosted solutions and to improve overall the citizen experience. Verint is offering its FedRAMP-authorized solutions through our FedRAMP hosting partner, TTEC.
Learn More About Voice of the Customer – FedRAMP EditionVoice of the Customer Solutions Line-up
Voice of the Customer Insights
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Verint Experience Index: Health Insurance
Verint Voice of the Customer Solutions: Frequently Asked Questions
The Verint Voice of the Customer platform works by capturing and connecting all of your CX initiatives across all channels into one single platform.
Verint offers extensive capture capabilities that include survey data, voice conversations, text conversations with virtual assistants, and behavioral data on mobile and web interactions. The customer experience management software analyzes all of these interactions to provide an enhanced understanding of every customer experience to better inform your organization’s initiatives.
This platform works for any organization looking to remain competitive and striving for an improved customer experience. From small businesses to leading brands, Verint’s customer engagement software has helped thousands of organizations take action on and improve their CX.
The benefits of our customer engagement platform are multifold. Verint Voice of the Customer allows you to capture extensive customer experience data across multiple channels in one connected, single platform. The customer engagement software analyzes the data and works to proactively impact experiences by using automation and real-time predictive insights.
Improve brand retention by using our closed-loop processes to continue conversations with your customers and act on feedback. Drive better customer experiences, better employee experiences, and better results with the Verint Experience Management platform.
Unlock the power of a unified customer experience.
Learn how Verint Voice of the Customer can help you connect the data across all departments for actionable insights that drive better business decisions. Contact us today.
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