Voice of the Customer Solutions

Listen everywhere, analyze deeper, and act immediately with Verint Voice of the Customer (VoC) solutions – to increase customer loyalty and business performance.

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Elevate Your Voice of the Customer Program

  • Listen Everywhere

    Listen to your customers across every touchpoint and every channel. Multi-channel feedback, ad hoc survey management and proactive listening capabilities are available from day one to help unify CX across your organization.

     

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  • Analyze Deeper

    Uncover the “why” behind your customers’ actions to understand the emotions and sentiments that drive decision-making. Use predictive modeling, powerful analytical tools, and interaction analysis to improve the customer experience.

     

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  • Act Faster

    Mobilize insights in real-time to improve customer conversions, identify opportunities to embed CX automation into workflows, and implement hot fixes that enhance the customer journey across the enterprise. Become customer-centric at every level of the organization.

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The Verint Experience Index: Retail

After collecting more than 6,000 survey responses focusing on the top 25 US retailers, Amazon ranked top for both customer satisfaction (CSAT) and net promoter score (NPS). Get your copy of the report to find out where the rest of the retailers ranked and key insights to build a CX strategy that optimizes every customer interaction.
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Power Great Customer Experiences With Verint Voice of the Customer  

Understanding customer interactions and experiences across all channels is essential to your success. With Verint Voice of the Customer, you can use customer feedback and experience data to create a holistic, cross-channel view of CX across the customer journey, enabling you to deliver individualized and strategic-level improvements at scale. 

The key to outstanding CX isn’t one thing, it’s seeing everything. Verint Voice of the Customer can deliver structure and clarity to your customer data so that you can drive high-value operational decisions across the organization. 

 EBook: Answering the 5 CX Questions on Every Executive’s Mind 

Power Great Customer Experiences For Any Use Case

  • Web & Mobile Experience Management

    Verint Web & Mobile Experience Management allows companies to take a holistic approach to CX by incorporating data across web, mobile, social, and survey feedback. You can finally track the entire digital customer journey and gain insights into the omnichannel experience. 

    • Employ active listening to identify and fix issues in real-time 
    • Create listening posts to solicit feedback based on event triggers and early warning signals 
    • Tap into closed-loop action and follow up with specific customer feedback 
    • Apply greater structure and consistency for CX initiatives by generating KPIs, utilizing benchmarking, and creating outer-loop feedback systems

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Verint Leads on Frost Radar Ranking of Most Innovative VoC Vendors 

What are your customers saying? Listening to the voice of the customer is a critical capability in the CX-driven marketplace of today. 

Chances are, your organization is collecting VoC data already, but how do you move beyond listening to understanding? 

The Frost Radar™ report is designed to sort through the competitive marketplace of VoC Vendors, highlighting the top 10 performers, of which Verint received the highest marks in innovation.

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Verint Voice of the Customer Solutions amplify digital transformation

GNC helps people live healthier lives by giving them easy access to wellness products. But, when the world moved digital-first and online demand skyrocketed, the ecommerce team felt the pressure. They turned to Verint to improve feedback collection that gave them the insight needed to fix frustrating digital issues. 

View Case Study
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“GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales.” –GNC

Move Beyond the Survey

Imagine merging insights from the contact center, chat sessions, customer-initiated web feedback, flexible surveys, and digital behavior on your website into a single, unified view.  

Easy to access, deeper insights mean a better understanding of customer behaviors, needs, and expectations. Having the right information in a straightforward customer experience management solution enables you to improve your customer experience, increase operational efficiencies, and identify areas that require improvements. 

Verint Voice of the Customer empowers CX teams to make tactical, operational, and strategic actions that improve loyalty, conversion, and other important KPIs. 

Webinar: Moving Beyond Surveys for a Holistic CX Strategy
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Voice of the Customer Industry Recognition

Deliver great citizen experiences with Verint Voice of the Customer Solutions – FedRAMP Edition 

With a 20+ year track record helping federal departments and agencies measure and manage citizen experience, Verint’s FedRAMP Moderate authorized solutions make it easier than ever to comply with recent Executive Orders mandating the adoption of FedRAMP for hosted solutions and to improve overall the citizen experience. Verint is offering its FedRAMP-authorized solutions through our FedRAMP hosting partner, TTEC.

Learn More About Voice of the Customer – FedRAMP Edition

 Voice of the Customer Solutions Line-up

  • Listen Everywhere

    Move beyond traditional survey management by listening to every customer touch point on every channel to create a powerful omnichannel customer feedback program.
  • Analyze Deeper

    Develop a deeper understanding of your customer behavior to drive better business decision-making and elevate your customer experience delivery.
  • Take Action

    Initiate CX actions within your backend operations and internal systems through seamless integrations with marketing automation platforms, point-of-sale systems, and CRMs.
  • Web & Mobile Experience Management

    Digital channels can no longer be an afterthought. Elevate your digital customer experience across web, mobile and apps.
  • Experience Management for Location

    Understand complex customer journeys, measure multiple touchpoints, and drive improvements in real-time.
  • Enterprise Customer Experience

    Improve enterprise-wide customer engagement, reduce customer effort, and drive successful CX programs.
  • Experience Management – FedRAMP Edition

    A FedRAMP authorized product helps you modernize IT and saves time, money, and resources.
  • Digital Behavior Analytics

    Prioritize actions to optimize your CX based on real customer behavior on digital channels.
  • Predictive Modeling

    Predictive Modeling can automatically capture and measure feedback from every touchpoint, interaction, and format and consolidate it in a single place.
  • Survey Management

    Engage your customers and employees to capture insights, analyze data and orchestrate outcomes.

Voice of the Customer Insights

Verint  Voice of the Customer Solutions: Frequently Asked Questions

The Verint Voice of the Customer platform works by capturing and connecting all of your CX initiatives across all channels into one single platform.

Verint offers extensive capture capabilities that include survey data, voice conversations, text conversations with virtual assistants, and behavioral data on mobile and web interactions. The customer experience management software analyzes all of these interactions to provide an enhanced understanding of every customer experience to better inform your organization’s initiatives.