Voice of the Customer Solutions

Listen, analyze, and act on customer and employee feedback across the enterprise.

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Elevating the Customer Experience​

  • Web & Mobile

    Verint Web & Mobile enables companies to unify data across their digital channels. Companies can track the entire digital customer experience and fix issues in real-time with automated follow-up.

    • In-the-Moment Feedback: Track customer journeys and gain real-time insights to quickly resolve issues before they impact revenue and loyalty.
    • Proactive Action: Use Verint’s digital listening engine to detect and resolve struggles in real-time, improving NPS, revenue, and web containment rates.
    • AI-Powered Predictive Modeling: Apply AI-powered predictive modeling to understand customer behaviors and prioritize value-driven improvements.
    • Verint Services: Leverage Verint’s flexible in-house services to increase adoption and maximize business outcomes.

    Verint Digital Feedback product screenshot

Verint Recognized as VoC Leader

The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader. That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.

Verint is proud to be recognized as a Leader by the IDC MarketScape, which we believe reaffirms our commitment to excellence and world class VoC.

Read the Report
IDC Leader Ranking Analyst Report thumbnail

Elevate Your Voice of the Customer Program

  • Listen Everywhere

    Collect experience data – from all sources – in all formats. Verint VoC transforms your program beyond simple surveys with a multichannel intelligent listening engine that collects direct, indirect, and inferred customer feedback.

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  • Analyze Deeper

    Unify all your CX data sources, in a single customizable view. Bring together structured and unstructured data – indirect, direct and inferred – from across your organization and use AI to automate quick access and understandable insights with Verint Data Insights.

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  • Act Faster

    Prioritize action that makes an impact. Embed CX automation across your VoC program that utilizes AI to mobilize insights in real-time, automates case management based on customer insights, and take a proactive approach to experience management.

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Sur La Table Optimizes the Customer Journey Across Every Touchpoint

Discover how Sur La Table enhances customer experiences with Verint Voice of the Customer solutions, driving engagement and conversions through real-time data insights, ensuring high customer satisfaction and operational efficiency. Read the full case study.

Read the Case Study

“With Verint, we are like a Swiss Army Knife when it comes to the business. We are making sure every issue is sized and prioritized correctly to get the right resolution in place as quickly as possible.”

Move Beyond the Survey

Imagine merging insights from the contact center, chat sessions, customer-initiated web feedback, flexible surveys, and digital behavior on your website into a single, unified view.  

Easy to access, deeper insights mean a better understanding of customer behaviors, needs, and expectations. Having the right information in a straightforward voice of the customer solution enables you to improve your customer experience, increase operational efficiencies, and identify areas that require improvements. 

Verint Voice of the Customer empowers CX teams to make tactical, operational, and strategic actions that improve loyalty, conversion, and other important KPIs. 

Webinar: Moving Beyond Surveys for a Holistic CX Strategy

Voice of the Customer Industry Recognition

Deliver great citizen experiences with Verint Voice of the Customer Solutions – FedRAMP Edition 

With a 20+ year track record helping federal departments and agencies measure and manage citizen experience, Verint’s FedRAMP Moderate authorized solutions make it easier than ever to comply with recent Executive Orders mandating the adoption of FedRAMP for hosted solutions and to improve overall the citizen experience. Verint is offering its FedRAMP-authorized solutions through our FedRAMP hosting partner, TTEC.

Learn More About Voice of the Customer – FedRAMP Edition

 Voice of the Customer Solutions Line-up

  • Web & Mobile

    Digital channels can no longer be an afterthought. Elevate your digital customer experience across web, mobile and apps.
  • Listen Everywhere

    Move beyond traditional survey management by listening to every customer touch point to create a powerful omnichannel customer feedback program.
  • Analyze Deeper

    Develop a deeper understanding of your customer behavior to drive better business decision-making.
  • Take Action

    Initiate CX actions within your backend operations and internal systems through seamless integrations with marketing automation platforms, point-of-sale systems, and CRMs.
  • Enterprise CX

    Improve enterprise-wide customer engagement, reduce customer effort, and drive successful CX programs.
  • Survey Management

    Engage your customers and employees to capture insights, analyze data and orchestrate outcomes.

Voice of the Customer Insights

Verint  Voice of the Customer Solutions: Frequently Asked Questions

The Verint Voice of the Customer platform works by capturing and connecting all of your CX initiatives across all channels into one single platform.

Verint offers extensive capture capabilities that include survey data, voice conversations, text conversations with virtual assistants, and behavioral data on mobile and web interactions. The voice of the customer software analyzes all of these interactions to provide an enhanced understanding of every customer experience to better inform your organization’s initiatives.