Voice of the Customer Solutions

Listen everywhere, analyze deeper, and act immediately on engagement data insights to elevate CX and drive AI business outcomes.

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Elevating the Customer Experience​

  • Web & Mobile

    Verint Web & Mobile enables companies to unify data across their digital channels. The result? Companies can track the entire digital customer experience and fix issues in real-time with automated follow-up. Verint Web & Mobile enables brands to:

    • Create an intelligent listening engine – with struggle detection – to improve customer containment
    • Unify and analyze digital feedback to generate insights that help to improve the customer experience
    • Utilize AI to power predictive modeling and gain deeper journey-level insights
    • Gain greater consistency for CX initiatives by generating KPIs, utilizing benchmarking, and creating outer-loop feedback systems

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Verint Recognized as VoC Leader

The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader. That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.

Verint is proud to be recognized as a Leader by the IDC MarketScape, which we believe reaffirms our commitment to excellence and world class VoC.

Read the Report
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Power Great Customer Experiences With Verint Voice of the Customer  

Understanding customer interactions and experiences across all channels is essential to your success. With Verint Voice of the Customer, you can use customer feedback and experience data to create a holistic, cross-channel view of CX across the customer journey, enabling you to deliver individualized and strategic-level improvements at scale. 

The key to outstanding CX isn’t one thing, it’s seeing everything. Verint Voice of the Customer can deliver structure and clarity to your customer data so that you can drive high-value operational decisions across the organization. 

 EBook: Answering the 5 CX Questions on Every Executive’s Mind 

Elevate Your Voice of the Customer Program

  • Listen Everywhere

    Listen to your customers across every touchpoint and every channel. Multi-channel feedback, ad hoc survey management and proactive listening capabilities are available from day one to help unify CX across your organization.


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  • Analyze Deeper

    Uncover the “why” behind your customers’ actions to understand the emotions and sentiments that drive decision-making. Use predictive modeling, powerful analytical tools, and interaction analysis to improve the customer experience.


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  • Act Faster

    Mobilize insights in real-time to improve customer conversions, identify opportunities to embed CX automation into workflows, and implement hot fixes that enhance the customer journey across the enterprise. Become customer-centric at every level of the organization.

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Verint Voice of the Customer Solutions amplify digital transformation

GNC helps people live healthier lives by giving them easy access to wellness products. But, when the world moved digital-first and online demand skyrocketed, the ecommerce team felt the pressure. They turned to Verint to improve feedback collection that gave them the insight needed to fix frustrating digital issues. 

View Case Study
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“GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales.” –GNC

Move Beyond the Survey

Imagine merging insights from the contact center, chat sessions, customer-initiated web feedback, flexible surveys, and digital behavior on your website into a single, unified view.  

Easy to access, deeper insights mean a better understanding of customer behaviors, needs, and expectations. Having the right information in a straightforward voice of the customer solution enables you to improve your customer experience, increase operational efficiencies, and identify areas that require improvements. 

Verint Voice of the Customer empowers CX teams to make tactical, operational, and strategic actions that improve loyalty, conversion, and other important KPIs. 

Webinar: Moving Beyond Surveys for a Holistic CX Strategy
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Voice of the Customer Industry Recognition

Deliver great citizen experiences with Verint Voice of the Customer Solutions – FedRAMP Edition 

With a 20+ year track record helping federal departments and agencies measure and manage citizen experience, Verint’s FedRAMP Moderate authorized solutions make it easier than ever to comply with recent Executive Orders mandating the adoption of FedRAMP for hosted solutions and to improve overall the citizen experience. Verint is offering its FedRAMP-authorized solutions through our FedRAMP hosting partner, TTEC.

Learn More About Voice of the Customer – FedRAMP Edition

 Voice of the Customer Solutions Line-up

  • Web & Mobile

    Digital channels can no longer be an afterthought. Elevate your digital customer experience across web, mobile and apps.
  • Listen Everywhere

    Move beyond traditional survey management by listening to every customer touch point to create a powerful omnichannel customer feedback program.
  • Analyze Deeper

    Develop a deeper understanding of your customer behavior to drive better business decision-making.
  • Take Action

    Initiate CX actions within your backend operations and internal systems through seamless integrations with marketing automation platforms, point-of-sale systems, and CRMs.
  • Enterprise CX

    Improve enterprise-wide customer engagement, reduce customer effort, and drive successful CX programs.
  • Survey Management

    Engage your customers and employees to capture insights, analyze data and orchestrate outcomes.

Voice of the Customer Insights

Verint  Voice of the Customer Solutions: Frequently Asked Questions

The Verint Voice of the Customer platform works by capturing and connecting all of your CX initiatives across all channels into one single platform.

Verint offers extensive capture capabilities that include survey data, voice conversations, text conversations with virtual assistants, and behavioral data on mobile and web interactions. The voice of the customer software analyzes all of these interactions to provide an enhanced understanding of every customer experience to better inform your organization’s initiatives.