Voice of the Customer Solutions
Listen everywhere, analyze deeper, and act immediately on engagement data insights to elevate CX and drive AI business outcomes.
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Elevating the Customer Experience
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Web & Mobile
Verint Web & Mobile enables companies to unify data across their digital channels. The result? Companies can track the entire digital customer experience and fix issues in real-time with automated follow-up. Verint Web & Mobile enables brands to:
- Create an intelligent listening engine – with struggle detection – to improve customer containment
- Unify and analyze digital feedback to generate insights that help to improve the customer experience
- Utilize AI to power predictive modeling and gain deeper journey-level insights
- Gain greater consistency for CX initiatives by generating KPIs, utilizing benchmarking, and creating outer-loop feedback systems
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Survey Management
Verint Survey Management helps you understand complex customer journeys, measure multiple touchpoints, and drive improvements in real-time. Increase loyalty, conversions, CSAT and revenue.
- Benchmark across similar brands to identify actionable improvements that create a competitive advantage
- Drive greater loyalty metrics and customer satisfaction scores
- Tap into unified data to support cross-functional CX strategy and investment decisions across marketing, operations, and ecommerce
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Enterprise CX
Verint Enterprise CX empowers your teams to take tactical, operational, and strategic actions that improve loyalty, conversion, and other important KPIs. By merging insights from all data sources into a single view, and by applying the power of CX automation, it’s easier than ever to elevate the customer experience. With Verint Enterprise CX, you can:
- Capture experience data from customers and employees across a variety of channels to gain a holistic view.
- Provide a single enterprise survey and case management solution that automates actions based on customer feedback, conversations, and sentiment.
- Unify data – direct, indirect, and inferred – from across your organization in Verint Engagement Data Hub.
Verint Recognized as VoC Leader
The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader. That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.
Verint is proud to be recognized as a Leader by the IDC MarketScape, which we believe reaffirms our commitment to excellence and world class VoC.
Power Great Customer Experiences With Verint Voice of the Customer
Understanding customer interactions and experiences across all channels is essential to your success. With Verint Voice of the Customer, you can use customer feedback and experience data to create a holistic, cross-channel view of CX across the customer journey, enabling you to deliver individualized and strategic-level improvements at scale.
The key to outstanding CX isn’t one thing, it’s seeing everything. Verint Voice of the Customer can deliver structure and clarity to your customer data so that you can drive high-value operational decisions across the organization.
EBook: Answering the 5 CX Questions on Every Executive’s MindElevate Your Voice of the Customer Program
Listen Everywhere
Listen to your customers across every touchpoint and every channel. Multi-channel feedback, ad hoc survey management and proactive listening capabilities are available from day one to help unify CX across your organization.
Analyze Deeper
Uncover the “why” behind your customers’ actions to understand the emotions and sentiments that drive decision-making. Use predictive modeling, powerful analytical tools, and interaction analysis to improve the customer experience.
Act Faster
Mobilize insights in real-time to improve customer conversions, identify opportunities to embed CX automation into workflows, and implement hot fixes that enhance the customer journey across the enterprise. Become customer-centric at every level of the organization.
Verint Voice of the Customer Solutions amplify digital transformation
GNC helps people live healthier lives by giving them easy access to wellness products. But, when the world moved digital-first and online demand skyrocketed, the ecommerce team felt the pressure. They turned to Verint to improve feedback collection that gave them the insight needed to fix frustrating digital issues.
View Case Study“GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales.” –GNC
Move Beyond the Survey
Imagine merging insights from the contact center, chat sessions, customer-initiated web feedback, flexible surveys, and digital behavior on your website into a single, unified view.
Easy to access, deeper insights mean a better understanding of customer behaviors, needs, and expectations. Having the right information in a straightforward voice of the customer solution enables you to improve your customer experience, increase operational efficiencies, and identify areas that require improvements.
Verint Voice of the Customer empowers CX teams to make tactical, operational, and strategic actions that improve loyalty, conversion, and other important KPIs.
Webinar: Moving Beyond Surveys for a Holistic CX StrategyVoice of the Customer Industry Recognition
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Deliver great citizen experiences with Verint Voice of the Customer Solutions – FedRAMP Edition
With a 20+ year track record helping federal departments and agencies measure and manage citizen experience, Verint’s FedRAMP Moderate authorized solutions make it easier than ever to comply with recent Executive Orders mandating the adoption of FedRAMP for hosted solutions and to improve overall the citizen experience. Verint is offering its FedRAMP-authorized solutions through our FedRAMP hosting partner, TTEC.
Learn More About Voice of the Customer – FedRAMP EditionVoice of the Customer Solutions Line-up
Voice of the Customer Insights
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Verint Experience Index: Health Insurance
Verint Voice of the Customer Solutions: Frequently Asked Questions
The Verint Voice of the Customer platform works by capturing and connecting all of your CX initiatives across all channels into one single platform.
Verint offers extensive capture capabilities that include survey data, voice conversations, text conversations with virtual assistants, and behavioral data on mobile and web interactions. The voice of the customer software analyzes all of these interactions to provide an enhanced understanding of every customer experience to better inform your organization’s initiatives.
This platform works for any organization looking to remain competitive and striving for an improved customer experience. From small businesses to leading brands, Verint’s customer engagement software has helped thousands of organizations take action on and improve their CX.
The benefits of our customer engagement platform are multifold. Verint Voice of the Customer allows you to capture extensive customer experience data across multiple channels in one connected, single platform. The customer engagement software analyzes the data and works to proactively impact experiences by using automation and real-time predictive insights.
Improve brand retention by using our closed-loop processes to continue conversations with your customers and act on feedback. Drive better customer experiences, better employee experiences, and better results with the Verint Voice of the Customer solutions.
Unlock the power of a unified customer experience.
Learn how Verint Voice of the Customer can help you connect the data across all departments for actionable insights that drive better business decisions. Contact us today.
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