Survey Management Software
Verint Survey Management
Unify survey data from every customer and employee touchpoint to develop meaningful CX and EX insights.
AI Business Outcomes from Verint Customers
25% Increase in NPS
A bank significantly increased its NPS rating using real-time dashboards to measure and improve CX.
Elevate CX and Improve Revenue
Engage Customers Where and When It Matters
An easy-to-use survey tool that gathers in the moment critical insights to help you understand what’s driving customer behavior on every channel.
Unlock the Full Potential of Your Workforce
Pinpoint areas for improvement through regular employee feedback to create a more engaged and motivated workforce.
Drive Action with Insights, Not Assumptions
Combine survey responses with unstructured data to develop meaningful CX insights that drive proactive automated actions.
Go Beyond Traditional Survey Management
Creation and Delivery
Dynamically create and edit surveys in-house or use Verint’s expertise to support as a managed service.
The advanced features enable you to manage the frequency and timing of surveys to help eliminate survey fatigue.
Omnichannel Feedback
Survey responses at scale across every touchpoint for targeted feedback from customers as well as every employee in your business.
Combine the survey results in a single data hub to get a holistic view of CX across your enterprise.
Real-Time Action
The Verint platform uses CX automation to deliver this at scale and in-the-moment.
Brands can build business-specific case management, alerts and triggers based on bespoke rules, data analysis and customer actions.
Greater Consistency
Leverage customer feedback and utilize benchmarking to prioritize CX initiatives.
Verint customers can generate KPIs, gauge CX performance and drive action across the business using outer-loop feedback systems.
Manage Your CX Like NASA
Discover how NASA optimizes its website experience using Verint Voice of Customer solutions, using in-the-moment user feedback across its digital touchpoints to build targeted content and improve website navigation and functionality.
Results:
- Enables gathering, analyzing and action on feedback at scale
- Informs website and navigation changes for improved CX
- Provides qualitative feedback to guide improved content creation
Listen, Analyze and Act with Verint Voice of the Customer
Listen everywhere: Collect experience data – from all sources – in all formats. Move beyond simple survey tools and transform your VOC program by collecting direct, indirect and inferred data across every channel.
Analyze deeper: Unify all your CX data sources, in a single customizable view. Bring together structured and unstructured customer data from across your organization and in-the-moment AI-powered behavioral insights.
Act faster: Prioritize action that makes an impact. Embed CX automation across your VoC program to mobilize insights in real-time and take a proactive approach to elevating customer experience.
In-the-Moment Customer Feedback Via Your Voice Channel
Verint Voice Survey captures in-the-moment customer responses via context-sensitive surveys delivered by IVR following an agent interaction. The solution offers comprehensive analytics to assess the effectiveness of your CX delivery and valuable insights that enable decisive action for tangible business outcomes.
Verint Recognized as VOC Leader
Frost & Sullivan named Verint as the industry’s leading VOC innovator in the latest Frost Radar Report.
Verint’s top ranking is based on:
- AI-driven innovation
- Tangible AI business outcomes
- Open approach using latest LLMs
Get the full report for further insights into why Verint was selected as the leading VOC vendor, demonstrating robust growth and substantial investments in innovation.
Voice of the Customer Insights
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