With Verint Survey Management, you can transform customer feedback into insights to help enhance customer service, satisfaction, and loyalty by:

  • Creating sophisticated, branded surveys and emails using dozens of templates, questions, and themes to help improve response rates.
  • Centralizing multichannel feedback and case management initiatives on a single, scalable platform.
  • Managing satisfaction and loyalty program metrics, such as NPS and CSAT.
  • Enabling easy survey participation through mobile-optimized delivery.
  • Targeting and segmenting customers to gain deeper insight.
  • Identifying future trends and operational improvements.
  • Measuring employee feedback to help improve training initiatives.