Government & Public Sector Solutions

Public sector organizations strive to serve their communities, deliver user-centric services, lower costs, and enhance employee engagement. Our solutions can help you elevate citizen engagement.

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Our Customers

City, borough, municipality, central and federal authorities.
Verint helps deliver boundless citizen experiences across all tiers of government around the world.

Purpose-built solutions designed for the community you serve

Public Sector organizations are delivering a wide variety of services. This results in special challenges, requiring specialized public sector solutions.

With more than 20 years of working with organizations across all tiers of government, we offer purpose-built, cloud solutions to enable you to better serve your community.

eGOV Report: the performance of federal government services

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Digital-first services for the always-on citizen

Residents expect public services and information to be available 24/7.

Deliver digital customer services over a variety of channels. Enable self-service via web and mobile applications. Integrate knowledge management and case management solutions for increased efficiency and enhanced user experience.

Explore: Verint for Citizen Engagement

Smart solutions for 311 / Customer Services

Residents expect to be able to engage with local authorities at any time, often without having to speak to a member of your staff. Budget constraints are also forcing change. Forward-thinking public services are turning to cloud and self-service technologies that can help:

  • Minimize call volumes and help citizens transact online.
  • Automatically send citizens service request progress notifications.
  • Configure and deploy new services without having to rely on IT.
  • Enhance compliance with internal processes.
Discover: Solutions for 311 Centers

Enhancing emergency services, building citizen trust

Capture, archive, manage, and retrieve mission-critical information in your public safety answering point (PSAPs) – and other emergency call handling facility – to improve response times, accelerate incident-reconstruction and strengthen citizen trust.

Watch how Verint for Public Safety works

Mission-critical insights right at your fingertips

Capture, archive, manage, and retrieve mission-critical information in your public safety answering point (PSAPs) – and other emergency call handling facility – to improve response times, accelerate incident-reconstruction and strengthen citizen trust.

Leverage an NG-9-1-1-ready, multichannel call logging and incident reconstruction solution – specifically designed for PSAPs Now you can:

  • Reduce the complexity of multichannel recording.
  • Turn multimodal data into actionable insights.
  • Accelerate incident reconstruction.
  • Improve employee engagement and call-taker training.
Discover Verint for Public Safety

Create inspiring learning communities 

Educational institutions are increasingly turning to technology to create inspiring learning experiences.

We can enable you to:

  • Support collaborative learning.
  • Deliver a platform for knowledge sharing and community building for educators and students.
  • Manage community data while maintaining compliance.
  • Provide your students with 24/7 support.
Watch the case study

Differentiate with outstanding patient experiences

Balancing intense competition and budgetary pressures are common challenges healthcare organizations navigate. With Verint, you can improve service quality, increase efficiency, and reduce costs.

Now you can:

  • Improve service levels across multiple channels.
  •  Build an enhanced knowledge management system and relay accurate information to your patients and agents.
  • Increase agent productivity and elevate customer satisfaction.
  • Comply with internal processes and data protection regulations.
Learn more

Handle with care: HIPAA Compliance

Verint can help you address common data protection challenges – such as meeting the privacy and security requirements set forth in the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic Clinical Health (“HITECH”) Act.

Discover Verint for Data Privacy Compliance

Digital-first services for the always-on citizen

Residents expect public services and information to be available 24/7.

Deliver digital customer services over a variety of channels. Enable self-service via web and mobile applications. Integrate knowledge management and case management solutions for increased efficiency and enhanced user experience.

Explore: Verint for Citizen Engagement

Smart solutions for 311 / Customer Services

Residents expect to be able to engage with local authorities at any time, often without having to speak to a member of your staff. Budget constraints are also forcing change. Forward-thinking public services are turning to cloud and self-service technologies that can help:

  • Minimize call volumes and help citizens transact online.
  • Automatically send citizens service request progress notifications.
  • Configure and deploy new services without having to rely on IT.
  • Enhance compliance with internal processes.
Discover: Solutions for 311 Centers

Why is AI important in the Public Sector?

Achieving effortless efficiency is a constant challenge for public sector organizations.  AI tools and bots can augment your team and do the heavy lifting while humans can stay human. Watch our Digital Co-Workers for the Public Good webinar featuring AI and public sector experts to learn more.

Watch now
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Serving with care

Building and maintaining citizen trust requires handling data with care and complying with data privacy laws – such as GDPR, CCPA, HIPAA and more. You must also mitigate the risks of fraud and identity theft.

Verint can help you meet data security standards, promote process adherence, and enhance the security of interactions.

Discover compliance solutions

Delivering Great Experiences for Citizens

Hear key findings from Verint’s latest research on whether the government is effectively meeting citizens’ expectations for digital and in-person experiences.

Watch on-demand
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Verint Solutions for Public Sector Organizations

Verint offers solutions to meet the needs of government and public sector organizations of all sizes.

  • Citizen Engagement

    Take control of both self-service and assisted-service with engagement management solutions that help you deliver across any channel.
  • Public Safety Compliance

    Capture, retrieve, and archive voice, screen, video, mobile, face-to-face, and text interactions. Gain deeper insight into emergency response, public safety, and control room operations.
  • Workforce Optimization

    Increase employee productivity, automate activities, and drive process consistency while reducing costs. Plan, forecast, and align your team to help achieve service delivery goals.
  • Verint Communities

    Engage and listen to citizens and employees on an ongoing basis. Understand their motivation, satisfaction, and interest levels; and use this insight to cultivate better experiences for them.
  • Fraud and Identity Analytics

    Enhance authentication using voice biometrics solutions to verify callers in real time, making interactions easier, faster, and more secure. Minimize fraudulent activity in both voice self-service and voice assisted interactions.

Estimate the business value you can achieve with Verint

Calculate the expected Return on Investment (ROI) when working with Verint. Select the business problem you want to address, add your detailed assumptions and download your personalized value brief. Read blueprints, case studies and analyst reports to help you evaluate your potential ROI and lower your total cost of ownership (TCO).

Visit Verint ROI Center

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