Solutions for Public Safety and Critical Infrastructure Operations

Enhance your mission-critical infrastructure while improving emergency preparedness, boosting efficiency and reducing risk.

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When lives are at stake, act in a heartbeat

In an emergency, there’s no time for hesitation. Timely information exchange with the right level of accurate detail is vital: quick response times can save lives.

Designed for emergency response, public safety, critical infrastructure, and control room operations, Verint solutions offer superior reliability and availability in mission-critical environments.

Interaction Recording

Public Safety Answering Points (PSAPs) and command centers need to capture, archive, manage, and retrieve recordings across an expanding number of interaction channels and modalities.

Emergency response centers must also expedite the reconstruction of complex events– including those involving information captured across multiple channels.

Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.

Learn More about Recording for Public Safety

Quality Assurance for Public Safety

Move beyond reviewing only a small percentage of calls and review up to 100% of your captured interactions across all channels. Automation can help you make your quality program more than just a tick-in-the-box exercise. Technology can help you response center:

  • Monitor and auto-score 100% of the calls received by your PSAP across all channels – voice, email, chat, text-to-911, and more.
  • Increase the accuracy of the quality forms you use today or build new ones swiftly.
  • Identify employee skill gaps and auto-assign coaching when necessary.
  • Make performance reviews more objective and consistent and recognize your employees’ efforts and achievements.

Watch IWC’s Urgent Communications webinar to learn more.

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Featured Resources

Featured Solutions

  • Workforce Optimization

  • Speech Analytics

  • Quality Management and AQM