Solutions for Public Safety and Critical Infrastructure Operations
Improve emergency call-handling, while boosting operational efficiency and reducing liability.
Webinar: Tenacious Telecommunicators — Tackling Growing Pains in 911 Centers
Watch our latest on-demand webinar, to hear from the founders of The Tenacious Telecommunicator and Verint’s Solution Consultant, Casey Rives, as they explore:
- The challenges that inspired the creation of The Tenacious Telecommunicator community and conference.
- The latest technological advancements in automation, quality management, and workforce management.
- How evolving technology can help 911 telecommunicators address these challenges and excel in their roles.
When lives are at stake, act in a heartbeat
In an emergency, there’s no time for hesitation. Timely information exchange with the right level of accurate detail is vital: quick response times can save lives.
Designed for emergency response, public safety, critical infrastructure, and control room operations, Verint solutions offer superior reliability and availability in mission-critical environments.
Multi-channel Interaction Recording
Public safety answering points (PSAPs) and command centers need to capture, archive, manage, and retrieve recordings across an expanding number of interaction channels and modalities.
Verint Recording for Public Safety is a multi-channel recording and archiving solution designed for emergency response, public safety, and control room operations.
Capture voice, video, and text communications and related data across multiple channels on a single recorder and utilize secure hybrid or virtual data storage to ensure data access during critical events.
AI-Powered Automated Quality Management
Ensure high-quality and compliant PSAP operations by scoring every customer interaction, across all channels. Add automation and AI to your existing processes without disruption to your operations and make your quality assurance faster, better, and more complete.
Verint Quality Bot helps you automate the entire quality management process, from scoring evaluations to assigning coaching, regardless of the channel.
Watch IWC’s Urgent Communications webinar to learn more.
Non-Emergency Call Automation
Over two thirds of all calls received by 911 centers are non-emergencies. Citizens often call with requests, such as noise complaints and parking violations, which can affect the availability of 911 call-takers.
Automating and providing self-service for your non-emergency calls can help:
- Your 911 call-takers focus on real emergencies
- Provide your citizens with timely, high-quality non-emergency service on their choice of communication channel.
- Your PSAPs improve operational efficiency.
- You ease the burden on your employees and make them feel more valued and appreciated.
Read our executive perspective to learn how your PSAP can benefit from non-emergency call automation technology.
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