Intelligent Virtual Assistant
Put conversational AI to work for your business with Verint’s market-leading voice and digital intelligent virtual assistant (IVA).
One platform. Boundless possibilities.
Provide best-in-class intelligent virtual assistant experiences. Whether you’re a startup or established enterprise, our intelligent virtual assistant offerings will help you fuel innovation, improve metrics, and differentiate your brand.
- Low-Code to Limitless Solutions
- Every Use Case
- Voice + Digital Experiences
- For Customers, Employees + Agents
Instant service. Virtually everywhere.
Verint IVA is there when and where your customers need you most. Our IVA delivers intuitive and personalized experiences across your digital and voice channels so you can:
- Answer questions 24/7 in 40+ languages
- Proactively assist customers and provide guided resolution
- Transfer to live agents
- Capture customer insights
- Optimize your service channels
The benefits of using an IVA
- 33%
reduction in average hold time
- $32 million
saved annually on billable time wasted
- 44%
improvement in program registration
Getting customers moving
Ask Julie, an intelligent virtual assistant (IVA) on Amtrak.com, was designed to function like Amtrak’s best customer service representative – electronically, of course.
read the case studyOver 5 million questions are answered by Ask Julie annually. With Julie, waiting for service is a thing of the past, as she's easily capable of simultaneously serving the needs of every Amtrak.com visitor.
Happy agents = Happy customers
Reduce agent workloads and empower your contact center agents with just-in-time support. Help agents find the information they need to deliver positive customer experiences and lower average handle time (AHT). With Verint IVA, you can:
- Automate and execute tasks on behalf of the agent
- Deliver real-time information and guided resolution
- Reduce agent training time
- Improve service quality and maximize efficiency
Artificial intelligence with real results
Our IVA uses AI and machine learning to create truly engaging, human-centric experiences. Our conversational AI can predict what customers want, personalize each interaction, and determine the best next steps for great experiences and tangible business results.
Hear what our customers are saying.
Watch the Alight storyThis is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
“Alight’s challenge was to determine how to create a seamless, automated, people-centric experience for people and their families. We decided that intelligent virtual agents were the most promising solution, and chose Verint’s IVA to handle our complexities, create great experiences and provide a positive business impact.”
Your AI roadmap to success starts here
Let your data drive your destiny with our market-leading AI Blueprint. We’ll help you identify your best automation opportunities to reach your ROI goals faster and provide a roadmap for long-term success.
Plan Intelligently With AI BlueprintVerint Intelligent Virtual Assistant is Part of the Verint Cloud Platform
Verint Cloud Platform elevates every experience with an open approach to customer engagement. Powered by Verint Da Vinci AI and Analytics, the platform includes Workforce Engagement, Digital-First Engagement, and Experience Management solutions.
Verint works with your existing ecosystem to close the Engagement Capacity Gap™ while seamlessly delivering experiences across channels and uniquely supporting the modern, distributed workforce of humans and bots at scale.
Verint Customer Engagement PlatformRecommended Intelligent Virtual Assistant resources
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See the power of Verint IVA today
Verint IVA drives real business results and delivers better customer experiences for enterprises across industries.
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