Intelligent Virtual Assistant

Put conversational AI to work for your business with Verint’s market-leading voice and digital intelligent virtual assistant (IVA).

Our Customers

Getting Customers Moving

Ask Julie, an intelligent virtual assistant (IVA) on Amtrak.com, was designed to function like Amtrak’s best customer service representative – electronically, of course.

One platform. Boundless possibilities.

Provide best-in-class intelligent virtual assistant experiences. Whether you’re a startup or established enterprise, our intelligent virtual assistant offerings will help you fuel innovation, improve metrics, and differentiate your brand.

  • Low-Code to Limitless Solutions
  • Every Use Case
  • Voice + Digital Experiences
  • For Customers, Employees + Agents
IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms

Instant service. Virtually everywhere.

Verint IVA is there when and where your customers need you most. Our IVA delivers intuitive and personalized experiences across your digital and voice channels so you can:

  • Answer questions 24/7 in 40+ languages
  • Proactively assist customers and provide guided resolution
  • Transfer to live agents
  • Capture customer insights
  • Optimize your service channels

Industry Recognition

  • Best Virtual Agent Solution 2021: Verint IVA Pro

  • Verint IVA – Natural Language Processing

  • Verint Customer Engagement Platform, CUSTOMER Magazine Product of the Year

Happy agents = Happy customers

Reduce agent workloads and empower your contact center agents with just-in-time support. Help agents find the information they need to deliver positive customer experiences and lower average handle time (AHT). With Verint IVA, you can:

  • Automate and execute tasks on behalf of the agent
  • Deliver real-time information and guided resolution
  • Reduce agent training time
  • Improve service quality and maximize efficiency
Download Here: The Intelligent Call Center White Paper

Artificial intelligence with real results

Our IVA uses AI and machine learning to create truly engaging, human-centric experiences. Our conversational AI can predict what customers want, personalize each interaction, and determine the best next steps for great experiences and tangible business results.

Hear what our customers are saying.

Your AI roadmap to success starts here

Let your data drive your destiny with our market-leading AI Blueprint. We’ll help you identify your best automation opportunities to reach your ROI goals faster and provide a roadmap for long-term success.

Plan Intelligently with AI Blueprint

The benefits of using an IVA

  • 33%

    reduction in average hold time

  • $32 million

    saved annually on billable time wasted

  • 44%

    improvement in program registration

Verint Intelligent Virtual Assistant is Part of the Verint Cloud Platform

Verint Cloud Platform elevates every experience with an open approach to customer engagement. Powered by Verint Da Vinci AI and Analytics, the platform includes Workforce Engagement, Digital-First Engagement, and Experience Management solutions.

Verint works with your existing ecosystem to close the Engagement Capacity Gap™ while seamlessly delivering experiences across channels and uniquely supporting the modern, distributed workforce of humans and bots at scale.

Verint Customer Engagement Platform

Related Products

  • Engagement Channels From social messaging apps to SMS, customized online communities, and even future channels, Verint Engagement Channels supports and automates customer-centric experiences.
  • Conversational AI Combine cutting-edge natural language processing, machine learning, and robust intent understanding to deliver human-like interactions with your customers and employees. Build business value one conversation at a time.
  • Engagement Orchestration With a single view, you can see how you're unifying interactions, technologies, and channels to provide smooth experiences and accelerate ROI.
  • Knowledge Management Work at the speed of your customers. Deliver accurate, compliant, and consistent answers in real-time across touchpoints to extend intelligence and support a distributed workforce.

Featured Intelligent Virtual Assistant Resources