Conversational AI

Harnesses conversational AI and a low-code approach to scale automated customer interactions across all your engagement channels – from voice to digital – for immediate ROI.   

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Verint Conversational AI helps you deliver exceptional customer experiences

  • Automate Actionable Experiences

    Whether it’s booking a flight, changing a medical appointment, or helping a customer to purchase a product, Verint Intelligent Virtual Assistant (IVA) does more than just handle FAQs.

  • Deploy in Just Weeks

    Our intuitive, low-code bot-building environment makes it easy to launch, fine-tune, and manage virtual assistants to deliver automated, personalized experiences.

  • Improve CX, Reduce Costs

    Exceed your CX KPIs by providing customers the immediate, personalized service they expect while also reducing your support and contact center costs.

Verint Conversational AI enables Amtrak travelers instant service while delivering impressive results

Learn how Amtrak leverage the power of Verint Conversational AI to achieve an 8x return on chatbot investment.

“Over 5 million questions are answered by Ask Julie annually. With Julie, waiting for service is a thing of the past, as she’s easily capable of simultaneously serving the needs of every Amtrak.com visitor.”

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Deliver Better Customer Interactions With the Verint Intent Discovery Bot

The Intent Discovery Bot puts powerful AI to work to quickly cut through the noise to uncover what your customers truly want and need. By identifying high-value customer intents from your engagement data in voice or digital channels – including call recording transcripts, email, chats, support tickets, and more — the bot immediately improves CX applications to provide better customer outcomes.

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Automate Customer Interactions and Reduce Agent Workload with Verint Containment Bots

The Voice and Digital Containment Bots use natural language understanding and AI to efficiently automate customer interactions across digital and voice channels. With this bot, brands can provide personalized self-service experiences so they can resolve customer queries and improve agent efficiencies by reducing the number of interactions escalated to them.

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Deliver seamless CX at scale with Verint Intelligent Virtual Assistant

Verint Intelligent Virtual Assistant (IVA) enables the quick and efficient deployment of CX automation across your engagement channels to deliver consistent and personalized self-service customer experiences, while also improving contact center operations. 

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