Conversational and Agentic AI for Your Contact Center

Verint leads the market in AI-powered virtual assistants, enabling businesses to automate up to 100% customer interactions. With Verint IVA, brands can deliver personalized self-service experiences across channels. Verint IVA is fast to deploy, easy to expand, and significantly increases your agent capacity.

• Leverage knowledge and GenAI to provide accurate responses and handle transactional interactions to increase containment.
• There’s no need to rip and replace. Verint IVA Voice seamlessly integrates with your existing ecosystem, so you can modernize your legacy IVR without disruption.
• Verint IVA includes IVA Studio, a low-code environment where you can build, manage, and test conversational flows effortlessly.

In today’s digital landscape, businesses need intelligent virtual assistants (IVAs) that can scale from simple implementations to sophisticated, enterprise-grade solutions. Verint IVA Studio uniquely bridges this gap, offering both intuitive low-code tools for rapid deployment and powerful pro-code capabilities for advanced customization.

With IVA Studio, you can:

• Easily customizable dashboards and analytics about users, conversations, and performance so you can always see how your IVA is performing.
• Use a low-code, drag-and-drop environment to quickly deploy your virtual assistant, then monitor and manage its improvement over time
• Works within your existing CX ecosystem so you can keep the platforms you’re already using while also benefiting from the power of Verint IVA.