Verint IVA
Automate customer interactions, improve customer experiences, and increase contact center capacity with AI-powered virtual assistants.
Conversational and Agentic AI for Your Contact Center
Automation across all CX use cases and channels
Give your customers what they want – AI that listens, understands, and acts across all CX use cases and channels.
VALUE
$25M
A hotel chain increased containment by 60% across 14 million voice and digital interactions with Verint IVA.
Automation across all CX use cases and channels
Deploy Agentic AI
Go beyond chat. Purpose-built AI Agents handle tasks end-to-end across all use cases. From booking appointments to processing payments and updating accounts, they don’t just chat, they resolve.
Harness Hybrid AI
Combine proven NLU models with generative AI for natural, compliance-ready conversations. You control when to use each approach, or even blend the two, ensuring complete flexibility.
Future-Proof Your AI
Models change, but your platform doesn’t have to. Verint Da Vinci selects the best model for every task, so you only need one IVA for all use cases. There’s no vendor lock-in, no deprecated models, and no starting over.
Conversational and Agentic AI that resolves customer interactions
Verint Intelligent Virtual Assistant (IVA) delivers conversational and agentic AI that helps contact centers resolve customer interactions end‑to‑end – not just answer questions. Verint IVA listens, understands, and acts to automate workflows and complete customer requests with confidence.
By orchestrating natural language understanding (NLU) and generative AI, Verint IVA delivers accurate responses and executes transactional interactions to increase containment while maintaining compliance and control.
There’s no need to rip and replace. Verint IVA seamlessly integrates with your existing CX ecosystem, enabling you to modernize legacy IVR and digital experiences without disruption. Using IVA Studio, teams can quickly build, manage, and optimize conversational and agentic workflows in a low‑code environment.
What is Agentic AI?
Agentic AI goes beyond conversational AI by completing tasks, executing workflows, and resolving customer interactions end-to-end.
Verint’s agentic AI framework ensures virtual assistants listen, understand, and act – combining NLU, generative AI, and governed automation to deliver compliant outcomes.
Verint enables Amtrak to realize AI outcomes now
Learn how Amtrak leverage the power of Verint Conversational AI to achieve an 8x return on investment.
“Over 5 million questions are answered by Ask Julie annually. With Julie, waiting for service is a thing of the past, as she’s easily capable of simultaneously serving the needs of every Amtrak.com visitor.”
Quickly deploy virtual agents with Verint IVA Studio
IVA Studio supports both conversational and agentic workflows — from simple automations to fully autonomous, end-to-end resolution paths. Verint IVA Studio uniquely bridges this gap, offering both intuitive low-code tools for rapid deployment and powerful pro-code capabilities for advanced customization.
With IVA Studio, you get:
- Easily customizable dashboards and analytics about users, conversations, and performance so you can always see how your IVA is performing.
- A low-code, drag-and-drop environment to quickly deploy your virtual assistant, then monitor and manage its improvement over time
- Seamless integration with your existing CX ecosystem so you can keep the platforms you’re already using while also benefiting from the power of Verint IVA.
Verint AI agents named an industry leader
In their recent report “AI Buyers Guide: Software Provider and Product Assessment,” industry analysts ISG named an industry leader for the efficiency and proven results delivered by its AI-powered agents, including Verint Intelligent Virtual Assistant (IVA).
Automate CX workflows for stronger, faster, measurable outcomes
The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes – fast. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model, eliminating rip-and-replace and accelerating time to value.
Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive smarter automation across self-service, agent support, analytics, quality, and workforce engagement.
Featured products
Verint IVA Voice
Drastically improve self-service containment and increase contact center capacity by augmenting your existing IVR with a best-of-breed, AI-powered intelligent virtual assistant.
Industry Specific AI Agents
Instantly deploy AI agents trained on rich industry data and proven with real customers.
Featured resources
Frequently asked questions
Agentic AI for customer service is AI that can take action, not just generate responses. Instead of answering questions and handing work off to humans, agentic AI completes tasks end‑to‑end — executing workflows, processing transactions, and resolving interactions without unnecessary agent involvement.
Traditional conversational AI and chatbots focus on answering questions and routing interactions. Agentic AI goes further by listening, understanding intent, and acting – completing workflows and delivering real resolutions. It is the difference between AI that assists and AI that actually does the work.
Yes, when it is designed with governance and control. Verint’s approach to agentic AI is purpose‑built for regulated industries, combining deterministic natural language understanding with generative AI to ensure explainability, auditability, and compliance for high‑risk interactions involving financial, healthcare, or sensitive customer data.
Verint orchestrates natural language understanding (NLU) and generative AI within a single platform. NLU provides predictable, auditable control for compliance‑critical workflows, while generative AI adds speed, flexibility, and natural language fluency. This hybrid approach allows organizations to decide which AI techniques govern each interaction – or use both together.
Start your AI journey today
Enterprises around the globe are embracing conversational AI. Learn how this technology delivers an immediate business impact.
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