Interaction Analytics Software
Business Analytics
Harness the power of your behavioral data with the right solutions for the needs of your business leaders, business analysts and IT developers. Quickly surface meaningful insights to lower costs, elevate CX, and inform your business of key trends and anomalies.
AI Business Outcomes from Verint Customers
$4M Saved
A warranty company uses the Exact Transcription Bot to identify call reduction opportunities from repeat calls.
Improved NPS by 14 points
A telco company used accurate transcriptions to help customers select the best services for their needs.
Supercharge Analyst Capacity with Genie Bot
Analyzing unstructured phone conversations takes time, creating a bottleneck to find the insights your business needs. Verint Genie Bot uses AI to break through this bottleneck and dramatically speed time to insights. The Genie Bot leverages generative AI to give analysts the power to ask questions about their unstructured data for immediate insights. The bot uses the specific subset of calls you are interested in so your insights are highly relevant, and because it’s embedded in Verint Speech Analytics, users can easily bring up individual calls for analysis to quickly validate the GenAI insights.
Data is at the core of Verint Platform
Harnessing your behavioral data is critical to achieving the business outcomes you’re looking for. Data is used to power your specialized bots and train your AI models. But, organizations need data for more than just AI. All types of users need to be able to take advantage of this data, including:
- Business Users
- IT and Data Science Teams
- Business Analysts
Different groups need unique insights to make data driven decisions, and Verint Business Analytics Suite provides tailored solutions for each one.
The right business analytics solution for each user
Verint Business Analytics suite offers a variety of solutions to meet the needs of all of your constituents.
- Business Users:
- Data Insights Bot – Have conversations with your data to receive immediate insights into the KPIs you care about
- IT and Data Science Teams:
- Data Hub – Connectors and Verint Da Vinci Services make it easy to incorporate data from Verint Platform into your projects
- Business Analysts:
- Interaction Analytics – Market-leading speech and text analytics enable deep analysis to generate insights to drive improvement across the enterprise
Business Analytics product lineup
Insights at the speed of NOW
The Verint Data Hub unifies behavioral data across all customer touchpoints, providing a gold mine of business insights to power the contact center and the entire enterprise. But for many organizations, the pace of accessing those insights has been throttled by a resource bottleneck in hiring and training analysts.
With Verint’s GenAI powered business analytics solutions like the Genie Bot and the Data Insights Bot, your analyst team is now supercharged to deliver to the business both deeper insight and shorter time to insights.
Unrivaled comprehension accuracy
Some of the world’s most iconic brands rely on Verint Speech, Text, Interaction Analytics. Powered by Verint Exact Transcription Bot, we put unmatched transcription and comprehension accuracy at your fingertips. Accurately process voice with complete speaker separated transcription for 100% of customer interactions.
Comprehensive analysis includes:
- AI-driven conversational themes
- Push-button root cause analysis
- Emerging trends on categories and unlimited terms
- Sentiment analysis and core on every interaction
- Visual map of every call
- Automated KPI calculations and more.
Have a conversation with your data
What if accessing insights was as easy as asking a question? With Verint, it is.
The Data Insights Bot uses AI to automatically discover trends and anomalies — delivering these insights directly to your business users. Simply ask questions about your contact center behavioral data and benefit from immediate AI business outcomes.
What’s more, with Verint you can ask questions about your unstructured conversational data as well. Want to know what’s driving churn, or what phrases help close sales? Just ask the Genie Bot.
Across channels and beyond calls
More and more customer conversations occur on channels besides the phone. Verint Text Analytics provides a comprehensive view of these conversations across channels.
Verint uses two different purpose-built engines to process speech and text so you can provide channel-specific conversational analytics such as:
- Overtalk
- Silence
- Chat duration
- Number of messages
- Idle time
- And much more
These insights are then combined into a unified dashboard for a complete picture of customer interactions.
Super-charge your insights with context
You need context beyond the conversation. A negative outcome can be caused by slow applications, a lack of training or a confusing process.
Verint Desktop and Process Analytics gives you the context to fully understand how employees are spending their time, where they might be struggling, and what processes might need streamlining to improve performance. These insights are even more critical as employees work from anywhere.
Understand your employees’ desktop activities
Verint Application Visualizer gives managers objective, real-time data on employee application usage to help manage employees, provide feedback, and increase the capacity and productivity of both on-site and work-from-home employees. With Application Visualizer, supervisors can see:
- If employees use correct applications during interactions
- Best practices of top performers
- Employees who are struggling and need coaching
Driving AI-Business Outcomes, Now
Keep your existing systems
No matter what your current ecosystem looks like today – on-premise, in the cloud, or a hybrid – you can add bots and functionality without having to rip and replace.
AI at Your Fingertips
Our bots fit seamlessly into your existing workflows and management processes, placing AI at your agents’ and managers’ fingertips.
Start at Your Own Pace
You can pick and choose the bots or solutions to automate the CX workflows that are most important to you. Start small with one bot and grow from there.
Verint Business Analytics Suite is a
recognized industry leader
“Verint is a leader with high scores for reliability, satisfaction, and has the most conversational analytics customers among vendors evaluated. ”
DMG Consulting, Conversation Analytics for the Digital Era 2024/2025
“Verint’s AI-based innovations position it as the strongest provider in the VoC analytics market. Its open and modular infrastructure is a boon for companies seeking the platform’s capabilities.”
Frost & Sullivan, Frost Radar: VOC Analytics, Sept 2024
“Verint’s CI solutions are built to increase CX Automation by leveraging an open platform, utilizing AI and generative AI models to constantly improve based on a vast database of CI interactions.”
Opus Research, Conversational Intelligence Intelliview, April 2024
Business Analytics resources
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