Coaching Bot
You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment real-time guidance when they need it — elevating their performance by offering next best action suggestions and delivering significant ROI.
AI Business Outcomes from Verint Customers
$5M Saved
A financial services firm reduced call duration by 20 sec by providing agents real-time coaching.
+39 NPS
A mortgage lender increased NPS from +3 to +39 through real-time agent coaching.
Drive AI business outcomes with improved agent performance
Real-time assistance for agents is more critical now than before, as organizations seek to do more with less.
The Verint Coaching Bot provides the non-disruptive assistance your agents need, in real-time, and based on your business priorities, so you can:
- Reduce call duration
- Increase sales conversions
- Increase customer retention
AI Business Outcomes, Now
By delivering focused guidance to an agent who may be struggling, organizations like yours have seen significant results including:
- 20 second reduction in call duration per transaction
- 10% improvement in sales conversion
- 10% improvement in retaining at-risk customers
- 100% adherence with compliance standards
- 20% improvement in CSAT/NPS
Brands like yours can get started with the Coaching Bot in just 30 days and start seeing results right away. So why wait?
AI Business Outcomes from Real Customers
- 5% Retention Increase
A bank deployed Coaching Bot to provide targeted guidance and resolution steps to retain customers
- 48% Sales Increase
A bank deployed Coaching Bot to guide agents to offer customers the right product at the right moment resulting in 48% increase in sales in 2 months
How Verint Coaching Bot works
The Verint Coaching Bot listens to conversations in real-time and use AI to notify and assist employees and supervisors about ways to handle a call more effectively. The Coaching Bot is trained on your specific interaction and agent data in the Verint Data Hub, so it gets smarter and more effective over time.
Assistance is only provided to the agents that need it, and guidance is not disruptive to the agents’ work.
Increase CX Automation with Verint BotsProven results
Let’s take a look at the ROI of a 1,000 agent contact center using the Coaching Bot. This company chose 500 agents to receive assistance from the bot and realized the following benefits:
- $1.2 M in savings by reducing AHT by 20 seconds
- $2.5 M in increased revenue from 100 additional sales conversions per agent
- $3.7 M in total annual savings — 15x ROI
What would results like these mean for your organization?
Get a DemoHappier and more confident agents are better agents
The Coaching Bot delivers the support agents want and need in real-time — without disruption. It’s designed to only guide the agents who need it — helping to elevate agent performance in your specifically targeted areas.
See what happens when every one of your agents is performing at the top of their game and delivering results in terms of improved CX, compliance, and increased revenue.
Read: Improving the Agent Experience ebookEasy to deploy. Easy to get started.
Why not try it for yourself? Here’s how easy it is to get started and be up and running in 30 days with no operational disruption:
- Start with one coaching area – easy to add more over time
- Identify agents who need assistance for each coaching area
- Embed a coaching side-bar to your existing agent desktop
- Flexible per agent or usage-based pricing
Discover how our Bots deliver AI Business Outcomes, so every agent performs like your best agents.
Customer success stories
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Contact us about the Verint Coaching Bot today!
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