Speech Analytics
Get more value out of every voice interaction with the market-leading speech analytics software.
AI-Powered Customer Experience Analytics
Turn CX data into insights in minutes
Surface impactful insights from all customer interactions – across every channel – to increase revenue, lower cost, and improve customer experience.
SAVED
$4M
A warranty company uses Verint Exact Transcription to identify call reduction opportunities from repeat calls.
Boost insights from your customer experience data
Increase revenue
By surfacing impactful CX insights from customer data to reduce churn and make faster and smarter data-driven decisions
Reduce Costs
By solving analyst bottleneck and getting critical insights faster to drive business outcomes and reduce workload
Improve Customer and Employee Experience
By unifying interaction analytics across voice and digital channels with agentic AI
Verint named a Leader in the 2026 IDC MarketScape for Conversational Intelligence & Analytics Software
See why Verint was recognized as a Leader and discover how AI-powered conversational intelligence helps organizations uncover deeper insights, automate analysis, and improve customer experiences.
Verint Master Class on-demand
How to Turn Customer Conversations into Impactful ROI with CX Intelligence
Every contact center is sitting on years of customer conversations packed with revenue drivers, churn warnings, and operational fixes, but most teams still can’t turn that data into decisions fast enough to matter.
In this Verint Master Class, Daniel Ziv and Roni Ravuna break down what’s really changed in customer intelligence, play a round of “Assumptions or Reality” on the market’s AI analytics claims, and share a product demo to reveal how leading brands are converting untapped conversation data into measurable business outcomes.
Get an expert’s view of where the CX market is heading and what to look for before investing in a CX analytics solution.
Key CX Analytics features
Unified omnichannel interaction analysis
Most analytics tools show you what happened. What if you could see why and what to do next? Verint CX Intelligence gives you complete visibility into every customer conversation, voice or digital, across human and AI agents.
Thanks to Conversation Intelligence embedded directly in our CX Intelligence solution, you can drive better performance, stronger compliance, and consistently exceptional customer experiences.
Award-winning GenAI insights
Get instant validated insights drawn from real customer interactions captured by Verint Speech Analytics and CX Intelligence, powered by Verint Exact Transcription.
By eliminating manual analysis bottlenecks, Verint Genie accelerates time to action on complaints, churn, revenue, and cost reduction. The solution enables businesses to transform millions of customer conversations into millions of dollars of AI outcomes.
Market-leading transcription accuracy
With transcription accuracy above 90%, Verint Exact Transcription captures speaker‑separated transcripts and metadata that fuel analytics, automation, and generative AI. It helps organizations improve CX, boost agent performance, increase sales, reduce repeat calls, and lower costs while maintaining enterprise‑grade security.
Ask questions on your CX data across voice and digital channels
Use AI to automate quick access to insights across all your behavioral data – without code, reports, or IT dependency. Powered by Verint Da Vinci AI and CX Data Hub, Verint Data Insights is far more than a standard BI tool for your data team.
The solution automatically surfaces trends, anomalies, and correlations across interaction, experience, and workforce data. It lets users search for insights with natural language and delivers real-time insights that used to take weeks. Real‑time dashboards and value tracking help organizations understand what’s happening, why it matters, and what to do next.
Capture every signal, surface every insight, shape every journey
Your customers are telling you exactly what’s working and what isn’t, even when they never say a word. Their voice shows up in surveys, conversations, digital behavior, and transactional patterns, and when those signals come together, the full picture of customer experience finally comes into focus.
Verint Voice of the Customer makes it easy to listen at scale and act at speed. Verint’s AI-powered platform works continuously in the background to surface trends, risks, and opportunities the moment they emerge, then turns them into the next best action: guiding strategy, shaping journeys, and driving continuous CX improvement.
Verint recognized as an exemplary provider in four 2026 ISG Buyers Guides™ for Contact Centers
Get an independent read on the solutions you are shortlisting and see how Verint helps brands increase CX automation and deliver AI business outcomes, now.
MSC supercharges analyst capacity with Verint Genie
“When we looked at call studies before (…) it would take us weeks to give executives any type of feedback on a topic. And now when we had Speech and Genie at the same time, it was hours. We could just go down a rabbit hole with asking Genie questions upon questions and drilling into the call top drivers. It was a beautiful thing.”
Maria Arp – WFO Program Specialist, MSC Industrial Supply Co.
Verint CX Analytics is a recognized industry leader
“Verint is a leader with high scores for reliability, satisfaction, and has the most conversational analytics customers among vendors evaluated. ”
DMG Consulting, Conversation Analytics for the Digital Era 2024/2025
“As a market leader, Verint continues to deliver faster, stronger, highly scalable, and AI-driven business outcomes that address the most critical challenges in CX automation.”
Frost & Sullivan, Frost Radar: VOC Analytics, Nov 2025
“Verint’s CI solutions are built to increase CX Automation by leveraging an open platform, utilizing AI and generative AI models to constantly improve based on a vast database of CI interactions.”
Opus Research, Conversational Intelligence Intelliview, April 2024
On-demand webinar: You’ve Struck Data Oil – Tap into the Era of AI-Driven CX
Do you know the most valuable asset your enterprise already owns? It’s the decades of customer conversations that sit untapped in your contact center: unrefined, but full of business-critical intelligence. You’ve struck data oil. Now it’s time to drill down to insights!
Watch this webinar to discover how Verint CX Intelligence turns vast amounts of interaction data into a continuous stream of actionable customer insights across voice and digital channels. Hear from Daniel Ziv, Verint’s Global VP, AI and CX Analytics, and guest speaker Beth Schultz, Vice President of Research & Principal Analyst at Metrigy, on how to extract, refine, and deploy your existing customer engagement data to turn it into a compounding AI advantage.
Automate CX Workflows for Stronger, Faster, Measurable Outcomes
The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes – fast. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model, eliminating rip‑and‑replace and accelerating time to value.
Powered by a shared CX Data Hub and Verint Da Vinci AI, the platform learns from every interaction to drive smarter automation across self‑service, agent support, analytics, quality, and workforce engagement.
Novuna increases revenue while improving CX with Verint Genie
“Solving this for our business will mean a reduction in canceled applications and calls, which will increase revenue, increase customer experience and encourage people to refinance with us.”
Timothy Bell, Customer Experience Manager, Novuna
Verint Named Leader in the 2025 Frost & Sullivan Radar: Voice of Customer Analytics
Discover why Verint’s open platform is setting the standard for customer experience intelligence and action.
Related products
Text Analytics
Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX).
PII Redaction
In this data-driven world, safeguarding Personal Identifiable Information (PII) is more critical than ever. The Verint PII Redaction Bot is designed to automatically detect and redact sensitive information from customer interactions—ensuring compliance, reducing risk, and protecting trust.
CX/EX Scoring
Leverage unique AI models to measure conversation dynamics and provide the data needed to improve the customer and employee experience.
Desktop and Process Analytics
Verint Desktop and Process Analytics captures employee desktop activity and transforms this behavioral data to improve employee behavior by 5% to 10%, to trigger actions, like real-time agent prompts, or pausing/resuming recording for compliance, and to map employee activity to processes to improve efficiencies.
Desktop Intelligence
Verint Desktop Intelligence gives you complete, automatic visibility into every step your agents take – every application, every field, every workflow – without any setup, triggers, or manual configuration required. It’s the missing layer that transforms invisible desktop activity into actionable intelligence.
Related case studies
Related resources
Start Boosting Insights from Your CX Data Today
Are you ready to start surfacing meaningful insights across voice and text channels? Learn how Verint can help you lower cost and improve CX.
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Frequently asked questions
CX analytics software or customer experience analytics software uses speech and text analytics to surface meaningful insights from behavioral data related to customer interactions, helping organizations, business leaders, analysts, and IT developers understand trends and anomalies around contact center data.
Verint CX Analytics tools can capture behavioral customer data across every customer touchpoint, including speech and text-based interactions, as well as other contact center interaction data.
Traditional customer service analytics and BI tools require manual analysis and often use siloed, stale datasets, whereas Verint CX Analytics software solutions can speed up insight generation across complete behavioral datasets, reducing bottlenecks and enabling faster time to insights. These unique insights allow you to make data-driven decisions to improve efficiency, agent and customer experience, and even boost revenue.
Organizations commonly see reduced operational costs, improved customer experience, improved agent efficiency, and faster, more actionable insights that can save millions and boost customer metrics like NPS.