Generative AI to speed analysts' time to insights
Verint Genie Bot
Faster time to insights with Generative AI
Supercharge analyst capacity to deliver the insights you need to drive business outcomes.
AI Business Outcomes With Verint Genie Bot
$6.5M in additional revenue opportunities
A leading global services company used Genie Bot to identify strategies to boost sales win rates and enhance customer retention – in just 2 days!
$2M in agent capacity
An energy supplier used Genie Bot to identify processes to increase self-service and agent capacity
Upcoming Verint Master Class
How to Turn Customer Conversations into Impactful ROI with CX Intelligence
Oct. 14, 11 a.m. ET / 4 p.m. BST
Every contact center is sitting on years of customer conversations packed with revenue drivers, churn warnings, and operational fixes, but most teams still can’t turn that data into decisions fast enough to matter.
In this upcoming Verint Master Class, Daniel Ziv and Roni Ravuna break down what’s really changed in customer intelligence, plays a round of “Assumptions or Reality” on the market’s AI analytics claims, and shares a product demo to reveal how leading brands are converting untapped conversation data into measurable business outcomes.
Join us on October 14 to get an expert’s view of where the CX market is heading and what to look for before investing in a CX analytics solution.
Get answers from customer conversations with AI analysis
Even the world’s best analyst teams can only produce so many insights and projects over a given period of time. Reviewing unstructured phone conversations is slow, painstaking work, and by the time insights surface, the moment to act on them may have passed. Genie Bot lets you ask questions of your customer conversations in natural language and get answers in minutes, so your organization can move at the speed your customers expect.
Embrace the power of generative AI
With generative AI, Genie Bot not only breaks through any bottlenecks, but shatters them, giving analysts the power to ask questions about their contact center phone conversations — delivering immediate insights. Genie Bot leverages your existing Speech Analytics categories so the information you receive is highly accurate and relevant.
Recognized as best-in-class by your peers
On-demand webinar: You’ve Struck Data Oil – Tap into the Era of AI-Driven CX
Do you know the most valuable asset your enterprise already owns? It’s the decades of customer conversations that sit untapped in your contact center: unrefined, but full of business-critical intelligence. You’ve struck data oil. Now it’s time to drill down to insights!
Watch this webinar to discover how Verint CX Intelligence turns vast amounts of interaction data into a continuous stream of actionable customer insights across voice and digital channels. Hear from Daniel Ziv, Verint’s Global VP, AI and CX Analytics, and guest speaker Beth Schultz, Vice President of Research & Principal Analyst at Metrigy, on how to extract, refine, and deploy your existing customer engagement data to turn it into a compounding AI advantage.
The Genie Bot difference
- Embedded in Verint Speech Analytics and Verint CX Intelligence, Genie Bot can leverage the most relevant interactions for more accurate generative AI responses.
- Each Genie response comes back with verified call examples, allowing analysts to quickly validate every insight.
- Genie Bot is powered by Verint Exact Transcription Bot, continuously tuned on your specific data for the most accurate insights.
- Genie Bot turns your insights into an ROI-focused, executive-ready presentation in minutes.
- Without Genie Bot, you may miss deeper and more impactful insights that can drive significant quantifiable AI outcomes.
MSC Industrial Direct supercharges analyst capacity with Genie Bot
MSC Industrial Supply is transforming customer and employee experiences with Verint Genie Bot. Discover how the solution recommends stronger questions and scripts while uncovering faster and deeper insights into agent performance – helping the company deliver on its “Built to make you better” mission.
Create executive presentations in minutes
Automatically transform your collected insights into polished, leadership-ready slide decks with Executive Presentation feature. Eliminate the time-consuming work of exporting, formatting, and creating slides by hand.
The presentations are specifically designed for executives with clear, digestible, and visually compelling slides. Grasp the key takeaways or dig deeper into ROI, customer sentiment, and coaching opportunities.
Discover how one company saves millions with Verint Genie Bot
Every year over 5 million customers trust Novuna to provide the right finance solutions to help them achieve their goals. The company was eager to explore ways to increase revenue and improve customer experience (CX).
Verint Genie Bot was able to identify improvements in their processes to provide a better experience for their customers whilst reducing the number of calls to the contact center. By fixing the process, Novuna expects to improve customer experience and maximize revenue.
Part of Verint Speech Analytics and Verint CX Intelligence
As a recognized market leader for CX analytics in the contact center, Verint can supercharge customer experience (CX) through discovering and then acting on customer insights regarding satisfaction, business issues, competitive intelligence, and marketing campaigns.
Genie Bot is embedded in Verint CX Intelligence, our new customer intelligence solution that combines market-leading transcription accuracy, unified omnichannel interaction analysis, and an intuitive interface for querying customer data in natural language. It allows customers to turn customer interaction data into impactful CX insights in minutes to drive faster, stronger, and measurable business outcomes.
Related solutions
CX Intelligence
Speech Analytics
Related case studies
Contact us about Verint Genie Bot today!
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Frequently asked questions about Verint Genie Bot
Verint Genie Bot is a generative AI tool embedded in Verint Speech Analytics and Verint CX Intelligence. It lets contact center analysts ask natural-language questions about phone conversations and get immediate, accurate insights, instead of spending weeks manually analyzing unstructured call data.
Because it is embedded in Verint Speech Analytics and Verint CX Intelligence, Verint Genie Bot draws on your existing Speech Analytics categories and the most relevant interactions for context. It is powered by Verint Exact Transcription Bot, tuned continuously on your own data, and every response returns verified call examples analysts can validate.
No. Verint Genie Bot is embedded directly in Verint Speech Analytics and Verint CX Intelligence. Existing customers can add it and begin generating AI-driven insights from contact center conversations without a separate deployment or a new platform.
It breaks the analysis bottleneck. Even skilled contact center analyst teams are limited by how much unstructured call data they can review manually. Verint Genie Bot speeds time to insight so teams act on findings faster, without adding headcount.