Verint Master Class: How to Turn Customer Conversations into Impactful ROI with CX Intelligence
Every contact center is sitting on years of customer conversations packed with revenue signals, churn warnings, and operational fixes, but most teams still can’t turn that data into decisions fast enough to matter.
In this on-demand session, Daniel Ziv and Roni Ravuna break down what’s really changed in customer intelligence, play a round of “Assumptions or Reality” on the market’s AI-analytics claims, and share a product demo to reveal how leading brands are converting untapped conversation data into measurable business outcomes. Get an expert’s view of where the CX market is heading and what to look for before investing in a CX analytics solution.
Speakers:
Daniel Ziv
Global VP, AI and CX Analytics, Verint
Roni Ravuna
Sr. Director, GTM Strategy, Verint
Erik Joó
Product Marketing Manager, Verint
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