Engagement Data Management
Discover how Verint recording solutions let you capture, ingest, aggregate, and manage interaction data across all voice and digital channels.
Omnichannel Contact Center Interaction Recording Software
Interaction Recording
Capture, store, and manage interactions across voice and digital channels in one secure, compliant place, so your teams can find, replay, and learn from every conversation that matters.
Support compliance, quality review, and business decision making
Capture interactions across voice and digital
Record calls, agent screens, and digital conversations in one place, from any ACD or third-party source.
Protect data and meet compliance requirements
Protect sensitive interactions with encryption, access controls, and retention workflows designed to help you meet regulations such as PCI-DSS, HIPAA, and GDPR.
Find, replay, and act on recordings
AI-powered search, automatic metadata tagging, and business-rule organization make recordings easy to find and ready to use in quality, coaching, and analytics.
Turn customer conversations into a secure, searchable record
Interaction recording gives you one secure, searchable record of customer conversations across voice and digital channels.
With calls, screens, and messages in one place, your teams can meet compliance requirements, limit liability, coach agents with real examples, and see what customers actually need. Verint brings recordings from your own systems and third-party applications together, so your interaction data no longer sits in silos and works harder for quality, analytics, and compliance.
Four interaction recording and management capabilities that drive contact center performance
Store interactions securely and support compliance
Ask questions of your data in plain language
Verint recognized as an exemplary provider in four 2026 ISG Buyers Guides™ for Contact Centers
Get an independent read on the solutions you are shortlisting and see how Verint helps brands increase CX automation and deliver AI business outcomes, now.
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Automate CX workflows for stronger, faster, measurable outcomes
The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes – fast. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model, eliminating rip‑and‑replace and accelerating time to value.
Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive smarter automation across self‑service, agent support, analytics, quality, and workforce engagement.
Related resources
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Frequently asked questions
Interaction recording is the automatic capture and storage of customer conversations across channels, including phone calls, agent screen activity, chat, email, video, and messaging. It gives contact centers a searchable record for compliance, quality, coaching, and analytics. Unlike voice-only call recording, it keeps voice and digital interactions together in one record.
Call recording captures voice calls and, in contact centers, often the agent’s screen as well. Interaction recording extends that to digital channels such as chat, email, social, video, and messaging, and manages them together with voice. Call recording feeds interaction recording, and managing the combined data is what can turn an archive into strategic customer intelligence.
Recording and archiving can help reduce liability and support compliance with industry regulations. Verint encrypts recordings with AES-256 at rest and in transit, and offers role-based access, configurable retention policies, and legal hold, deletion, and export workflows designed to help you meet requirements such as PCI-DSS, HIPAA, Dodd-Frank, GDPR, and MiFID II. Automatic pause-and-resume can also help keep sensitive payment details out of recordings.
Yes. Verint recording solutions can be deployed completely in the cloud, in a hybrid environment, or completely on-premises, so you can match deployment to your infrastructure and regulatory needs. The cloud recording solution is a Microsoft 365 certified app.