Boundless Possibilities

Ready to close the Engagement Capacity Gap, engage customers, and create differentiated experiences? From first impressions to putting your talent to best use, Verint opens your brand to boundless possibilities.

We Can Help

Why Verint

Customer engagement is the heartbeat of your brand. Verint helps you unlock customer engagement possibilities barely imagined a few years ago. We’re innovating so you can create differentiated experiences and drive new insights.

Customer Success Stories

What Verint Offers

Drive personalized, proactive connections. Seamlessly manage your workforce of humans and bots. Create a CX-focused culture across your business. Harness data to drive insights and action. Gain the clarity you need to elevate your customer engagement.

Digital-First Engagement Seamlessly provide your customers with the right experience at the right moment on their channel of choice.
Conversational AI Use conversational AI to elevate customer experience and improve operational efficiency with the leader in enterprise self-service solutions for your customers and employees.
Engagement Channels Customer and employee preferences are shifting. Through private or social messaging, brand communities, or other digital channels, Verint helps you keep the conversations going.
Engagement Orchestration Orchestrate interactions with intelligent workflows that connect people, data, and experiences
Knowledge Management Consumer patience for the wrong answer is non-existent. Deliver accurate information in an instant.
Workforce Engagement Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams.
Workforce Forecasting & Scheduling The right employees doing the right work at the right time. Find, retain and empower your employees with modern tools for the way we work today.
Interaction Insights Surface meaningful insights across voice and text channels to lower costs and improve customer experience.
Real-Time Work Assist Create positive outcomes for your customers by giving your employees the answers and guidance they need – when they need it.
Quality Monitoring Software & Compliance Solutions How you handle every interaction is a direct reflection of your organization to the customer. Ensuring every conversation is consistently of the highest quality is essential to success.
Experience Management Engage with your customers and employees to capture, analyze, and act on their feedback in a closed-loop process across the entire organization.
Survey Management Your customers and employees have vital opinions and information about the experiences your business provides. Passively “listening” to them is not enough.
Voice Survey What do customers really think about your business? It’s a deceptively simple question and one of your biggest challenges in today’s highly competitive market.
Digital Feedback Customers and employees expect their needs to be met wherever, whenever, and however they choose. You need actionable insight into how they feel about their experience with your business.
Digital Behavior Analytics Customer session replays plus experience management insights equals powerful behavior analysis.
Predictive Modeling Many organizations capture an overwhelming volume of experiential data in customer and employee interactions across all channels and touchpoints.
Engagement Data Management It is imperative to understand your customer engagements across all channels and communication modes. Make all of your interaction and experience data available for analysis in a unified and cohesive way.
AI and Analytics Verint Da Vinci AI and Analytics activates insights and automates experiences across your business.

2022 Engagement Capacity Gap Study

Verint’s 2022 Global Research on the State of Customer Engagement and Experience

Organizations have recovered from the initial shock of the pandemic. In the second year of post-COVID operations, constant, rapid change is the status quo. New dynamics are influencing the Engagement Capacity Gap™ and presenting organizations with a host of challenges and opportunities.

Access the full report to read our findings on changing consumer preferences, new workforce dynamics, and the five key challenges and opportunities for 2022.

The Engagement Capacity Gap Study 2022

Industry Recognition

Verint named a Leader in the Magic Quadrant for Workforce Engagement Management (2021)

IDC positioned Verint in the Leaders category for worldwide conversational AI software platforms for general-purpose use cases (2021)

Forrester named Verint a leader in the Forrester Wave for Workforce Optimization Platforms (2021)

Elevating Workforce Engagement

Google chose Verint in the cloud to help plan and manage its global workforce. With Verint’s forecasting and scheduling capabilities, Google ensures it has the right people in the right place at the right time.

Today, Verint helps Google manage hundreds of millions of conversations every year.

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Verint Cloud Platform

 

Leapfrog the competition with AI-powered tools built for the future of your workforce. Seamlessly provide your customers with the right experience at the right moment on their channel of choice.

Engage with your customers and employees to capture, analyze, and act on their feedback. Connect all of your interaction and experience data for analysis in a unified and cohesive way.

Explore the Platform

Insights

Insights

Read: The Total Economic Impact™ (TEI) of Verint

How to close the Customer Engagement Gap

Read: Gartner Magic Quadrant for Workforce Engagement Management (2021)

The Challenge of Managing Customer Engagement Data

Read: Forrester Wave Workforce Optimization (2021)

Read: Harvard Business Review Digital-First Study

Learn about Engage 2022 in Orlando

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The future of work starts here.

Learn how Verint’s Customer Engagement Solutions can drive meaningful business outcomes for your organization.  Contact a Verint representative today to learn more.