AI Business Outcomes, Now™
Ready to move on from AI experiments to AI outcomes? Verint Platform is cloud-native, built to increase CX automation in your contact center, giving you lower costs while elevating CX.
AI Business Outcomes from Verint Customers
- $10M Saved
A bank contained 10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.
- $9M Saved
A bank reduced call time by 20 sec by giving agents real-time knowledge, through the Knowledge Automation Bot, increasing agent capacity by 7%.
- $4.5M Saved
An insurer reduced attrition by 30% by providing agents unlimited scheduling flexibility with Verint TimeFlex Bot.
- $3M More in Sales
A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.
- $79M Benefit
A telco reduced average call duration by 30 seconds while boosting sales with Coaching Bot.
- +39 NPS
A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot.
Recognized as best-in-class by your peers
Stronger, faster AI outcomes
Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX. See outcomes in weeks, not months or years.
Explore our Open Platform
Verint provides a cloud-native open platform to increase CX automation and deliver AI business outcomes, now.
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Verint Open Platform
Deliver fast ROI and best-of-breed CX automation with an AI-powered Open CCaaS platform.Verint Da Vinci™ AI
Inject AI directly into workflows and put AI at your fingertips. Open approach to AI future proofs your investment.Engagement Data Hub
Make all of your interaction and experience data available for analysis in an open, unified and cohesive way.Forecasting and Scheduling
Accurately forecast demand across channels and schedule the right employees doing the right work at the right time.Quality and Compliance
Ensure every interaction across channels is consistently of high quality and follows all your processes and procedures.Coaching Bot
Create positive outcomes for your customers. Give your employees the answers and guidance they need – when they need it.Channel Automation
Unify customer interactions across voice & digital channels in a single agent experience. Create consistency across channels.Business Analytics
Surface meaningful insights across voice and text channels to lower costs and improve customer experience.Channels & Desktop
Power effortless customer self-service on any channel to reduce inbound service volume and increase customer satisfaction.Verint Voice of the Customer
Unify, analyze, and act on direct, indirect, and inferred feedback. Improve enterprise-wide engagement and drive successful CX.Verint Web & Mobile
Collect, integrate, analyze, and action web and mobile feedback to improve the user experience, streamline customer effort, and drive conversion and engagement.Verint customers see AI Business Outcomes, Now
Volaris: 85% containment rate
Verint Intelligent Virtual Assistant (IVA) contains 85% of customer interactions, enabling the contact center to handle 3x the number of interactions with the same number of agents. IVA helps Volaris increase agent capacity while simultaneously elevating CX and boosting revenue.
Utilita: Saves 35 seconds
Verint Wrap Up Bot, one of the Verint Agent Copilot Bots, helps Utilita increase agent capacity. The Wrap Up Bot cuts 35 seconds from every call by automating the creation of call summaries.
Fiserv: Bot does the work of 1200 employees
Verint Quality Bot automates the process of performing quality evaluations. With Quality Bot, Fiserv was able to go from evaluating 1% of calls, to 96%. It would have taken 1200 employees to perform these evaluations manually.
Bradesco Seguros: Increased NPS 20 points
This Brazilian insurer uses Verint Speech Analytics to uncover insights from unstructured phone conversations. The insights found from Speech Analytics have helped Bradesco Seguros improve their NPS by 20 points.
Industry recognition
Customer Experience Management (CXM) Buyers GuideThe evolution of customer experience (CX) — and the advancement in AI — is bringing about a shift in how organizations purchase and deploy contact center technology.
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The evolution of customer experience (CX) — and the advancement in AI — is bringing about a shift in how organizations purchase and deploy contact center technology.
Verint Named Leader for VoC Analytics in Latest Frost Radar ReportFrost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
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Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Verint named leader in The IDC MarketScape ReportGet the information you need to choose the right conversational intelligence and analytics partner to elevate CX and deliver AI business outcomes, now™.
Download the Report
Get the information you need to choose the right conversational intelligence and analytics partner to elevate CX and deliver AI business outcomes, now™.
CX Automation Insights
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Drive AI Outcomes Now
Reach out to see how you can leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now.
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