Verint named Conversational AI Leader
IDC MarketScape positions Verint in the leaders category for worldwide conversational AI software platforms for general-purpose use cases.
Key Research Insights
Forrester Consulting’s The Total Economic Impact™ of Verint study, commissioned by Verint, found that customers of Verint Customer Engagement solutions can benefit from a:
- 50% increase in revenue from cross-selling
- 45% deflection of calls to less expensive channels
- 44% improvement in contact center efficiency
- And more
Building enduring customer relationships requires you to …
Power Today's Evolving Workforce of People and Bots
Drive Real-Time Insights to Assist the Workforce
Empower the Organization with an Open Platform
Connect Work across the Enterprise
Ensure Compliance and Fight Fraud
Drive Real Business Outcomes That Matter
Access Engage21 On-Demand
Did you miss the premier customer engagement event live? You can still watch on-demand. Featuring keynotes from Barbara Corcoran, Charlene Li and Jay Shetty.
News: Verint Expanding Cloud Capabilities to Accelerate Digital-First Customer Engagement
Conversocial acquisition will enhance Verint Customer Engagement Platform with additional social and messaging channels and further expand its conversational AI capabilities
Customers
Verint partners with thousands of iconic brands to close the Engagement Capacity Gap, engage customers and create differentiated experiences.
Our Approach
Drive enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement Platform leverages the latest in AI and analytics to power the future of work and enable you to unlock the value hidden in your data.
- Meet increasing consumer interactions and demands
- Deliver differentiated experiences at scale
- Connect to an ecosystem of solutions and partners
Future Of Work
Balance automation and the human touch. Work from any location. Connect customer journeys. Drive efficiency. Adapt faster in times of change.
- Empower the new workforce of human and bots
- Enable connected work across silos
- Drive real-time work
Experience Management
Shift to digital and self-service. Evolve your CX function. Drive connected experiences.
- Move beyond the survey
- Drive action at all levels
- Automate experience data flows
Engagement Data Management
Gain a cohesive view of interaction data across data silos created by the growing number of communication and collaboration platforms.
- Capture and enrich data from any source using our APIs and adapters
- Easily export data to external applications and data lakes
- Enable your company to unlock value of your interaction data
Verint named one of KMWorld 100 Companies That Matter in Knowledge Management 2020.
Verint named Winner in CRM Watchlist for Market and Sustainable Impact in Customer Engagement Industry.
Verint Recognized in the 2020 Magic Quadrant for the CRM Customer Engagement Center and for Workforce Engagement Management.
Get Your Customer Engagement Transformation Started Today