"})});; /*vwo_debug log("rearrange2","[vwo-element-id='1750690071339']"); vwo_debug*/; el=vwo_$("[vwo-element-id='1750690071339']"); el; vwo_$(".site-header__user--desktop > ul:nth-of-type(1)").not('[vwo-op-1750691783966=""]').length && el.each(function () { vwo_$(this).find("script").remove(); var destP = vwo_$(".site-header__user--desktop > ul:nth-of-type(1)"), dest = vwo_$(".site-header__user--desktop > ul:nth-of-type(1) > li:nth-of-type(1)"); if (destP.length) {destP.attr('vwo-op-1750691783966', '');} if (dest.length) dest.before(this); else destP.append(this); });})(".site-header__user--desktop")}}},rules:[{"tags":[{"priority":4,"data":"campaigns.20","id":"runCampaign"}],"triggers":["11996200"]},{"tags":[{"priority":4,"data":"campaigns.3","id":"runCampaign"}],"triggers":["11995888"]},{"tags":[{"metricId":0,"data":{"campaigns":[{"c":8,"g":2}],"type":"g"},"id":"metric"}],"triggers":["11514157"]},{"tags":[{"priority":4,"data":"campaigns.8","id":"runCampaign"}],"triggers":["11514151"]},{"tags":[{"metricId":1567439,"data":{"campaigns":[{"c":45,"g":1}],"type":"m"},"id":"metric"}],"triggers":["15503759"]},{"tags":[{"metricId":0,"data":{"campaigns":[{"c":8,"g":3}],"type":"g"},"id":"metric"}],"triggers":["11514160"]},{"tags":[{"metricId":0,"data":{"campaigns":[{"c":8,"g":1}],"type":"g"},"id":"metric"}],"triggers":["11514154"]},{"tags":[{"metricId":0,"data":{"campaigns":[{"c":20,"g":1}],"type":"g"},"id":"metric"}],"triggers":["11996206"]},{"tags":[{"metricId":1567445,"data":{"campaigns":[{"c":45,"g":2}],"type":"m"},"id":"metric"}],"triggers":["15503762"]},{"tags":[{"priority":4,"data":"campaigns.45","id":"runCampaign"}],"triggers":["15577406"]},{"tags":[{"priority":4,"data":"campaigns.4","id":"runCampaign"}],"triggers":["11995882"]},{"tags":[{"metricId":1567451,"data":{"campaigns":[{"c":45,"g":3}],"type":"m"},"id":"metric"}],"triggers":["15503765"]},{"tags":[{"id":"checkEnvironment"}],"triggers":["5"]},{"tags":[{"priority":3,"id":"prePostMutation"},{"priority":2,"id":"groupCampaigns"}],"triggers":["8"]},{"tags":[{"priority":2,"id":"visibilityService"}],"triggers":["9"]},{"tags":[{"id":"runTestCampaign"}],"triggers":["2"]},{"tags":[{"id":"urlChange"}],"triggers":["75"]}],pages:{"ec":[{"1986352":{"inc":["o",["url","urlReg","(?i).*"]]}},{"2478461":{"inc":["o",["url","urlReg","(?i).*https?\\:\\\/\\\/(w{3}\\.)?verint\\.com.*"]]}},{"2489189":{"inc":["o",["url","urlReg",".*https?\\:\\\/\\\/(w{3}\\.)?verint\\.com\\\/talk\\-to\\-sales\\\/178306\\\/demo\\-thank\\-you.*"]]}},{"2469206":{"inc":["o",["url","urlReg","(?i)^https?\\:\\\/\\\/(w{3}\\.)?verint\\.com\\\/talk\\-to\\-sales\\\/?(?:[\\?#].*)?$"]]}}]},pagesEval:{"ec":[1986352,2478461]},stags:{}}})(); ;;var commonWrapper=function(argument){if(!argument){argument={valuesGetter:function(){return{}},valuesSetter:function(){},verifyData:function(){return{}}}}var getVisitorUuid=function(){if(window._vwo_acc_id>=1037725){return window.VWO&&window.VWO.get("visitor.id")}else{return window.VWO._&&window.VWO._.cookies&&window.VWO._.cookies.get("_vwo_uuid")}};var pollInterval=100;var timeout=6e4;return function(){var accountIntegrationSettings={};var _interval=null;function waitForAnalyticsVariables(){try{accountIntegrationSettings=argument.valuesGetter();accountIntegrationSettings.visitorUuid=getVisitorUuid()}catch(error){accountIntegrationSettings=undefined}if(accountIntegrationSettings&&argument.verifyData(accountIntegrationSettings)){argument.valuesSetter(accountIntegrationSettings);return 1}return 0}var currentTime=0;_interval=setInterval((function(){currentTime=currentTime||performance.now();var result=waitForAnalyticsVariables();if(result||performance.now()-currentTime>=timeout){clearInterval(_interval)}}),pollInterval)}}; var pushBasedCommonWrapper=function(argument){var firedCamp={};if(!argument){argument={integrationName:"",getExperimentList:function(){},accountSettings:function(){},pushData:function(){}}}return function(){window.VWO=window.VWO||[];var getVisitorUuid=function(){if(window._vwo_acc_id>=1037725){return window.VWO&&window.VWO.get("visitor.id")}else{return window.VWO._&&window.VWO._.cookies&&window.VWO._.cookies.get("_vwo_uuid")}};var sendDebugLogsOld=function(expId,variationId,errorType,user_type,data){try{var errorPayload={f:argument["integrationName"]||"",a:window._vwo_acc_id,url:window.location.href,exp:expId,v:variationId,vwo_uuid:getVisitorUuid(),user_type:user_type};if(errorType=="initIntegrationCallback"){errorPayload["log_type"]="initIntegrationCallback";errorPayload["data"]=JSON.stringify(data||"")}else if(errorType=="timeout"){errorPayload["timeout"]=true}if(window.VWO._.customError){window.VWO._.customError({msg:"integration debug",url:window.location.href,lineno:"",colno:"",source:JSON.stringify(errorPayload)})}}catch(e){window.VWO._.customError&&window.VWO._.customError({msg:"integration debug failed",url:"",lineno:"",colno:"",source:""})}};var sendDebugLogs=function(expId,variationId,errorType,user_type){var eventName="vwo_debugLogs";var eventPayload={};try{eventPayload={intName:argument["integrationName"]||"",varId:variationId,expId:expId,type:errorType,vwo_uuid:getVisitorUuid(),user_type:user_type};if(window.VWO._.event){window.VWO._.event(eventName,eventPayload,{enableLogs:1})}}catch(e){eventPayload={msg:"integration event log failed",url:window.location.href};window.VWO._.event&&window.VWO._.event(eventName,eventPayload)}};var callbackFn=function(data){if(!data)return;var expId=data[1],variationId=data[2],repeated=data[0],singleCall=0,debug=0;var experimentList=argument.getExperimentList();var integrationName=argument["integrationName"]||"vwo";if(typeof argument.accountSettings==="function"){var accountSettings=argument.accountSettings();if(accountSettings){singleCall=accountSettings["singleCall"];debug=accountSettings["debug"]}}if(debug){sendDebugLogs(expId,variationId,"intCallTriggered",repeated)}if(singleCall&&(repeated==="vS"||repeated==="vSS")||firedCamp[expId]){return}window.expList=window.expList||{};var expList=window.expList[integrationName]=window.expList[integrationName]||[];if(expId&&variationId&&["VISUAL_AB","VISUAL","SPLIT_URL"].indexOf(_vwo_exp[expId].type)>-1){if(experimentList.indexOf(+expId)!==-1){firedCamp[expId]=variationId;var visitorUuid=getVisitorUuid();var pollInterval=100;var currentTime=0;var timeout=6e4;var user_type=_vwo_exp[expId].exec?"vwo-retry":"vwo-new";var interval=setInterval((function(){if(expList.indexOf(expId)!==-1){clearInterval(interval);return}currentTime=currentTime||performance.now();var toClearInterval=argument.pushData(expId,variationId,visitorUuid);if(debug&&toClearInterval){sendDebugLogsOld(expId,variationId,"",user_type);sendDebugLogs(expId,variationId,"intDataPushed",user_type)}var isTimeout=performance.now()-currentTime>=timeout;if(isTimeout&&debug){sendDebugLogsOld(expId,variationId,"timeout",user_type);sendDebugLogs(expId,variationId,"intTimeout",user_type)}if(toClearInterval||isTimeout){clearInterval(interval)}if(toClearInterval){window.expList[integrationName].push(expId)}}),pollInterval||100)}}};window.VWO.push(["onVariationApplied",callbackFn]);window.VWO.push(["onVariationShownSent",callbackFn])}}; var surveyDataCommonWrapper=function(argument){window._vwoFiredSurveyEvents=window._vwoFiredSurveyEvents||{};if(!argument){argument={getCampaignList:function(){return[]},surveyStatusChange:function(){},answerSubmitted:function(){}}}return function(){window.VWO=window.VWO||[];function getValuesFromAnswers(answers){return answers.map((function(ans){return ans.value}))}function generateHash(str){var hash=0;for(var i=0;i=timeout;if(done||expired){window._vwoFiredSurveyEvents[eventKey]=true;clearInterval(interval)}}),pollInterval)}}window.VWO.push(["onSurveyShown",function(data){commonSurveyCallback(data,argument.surveyStatusChange,"surveyShown")}]);window.VWO.push(["onSurveyCompleted",function(data){commonSurveyCallback(data,argument.surveyStatusChange,"surveyCompleted")}]);window.VWO.push(["onSurveyAnswerSubmitted",function(data){commonSurveyCallback(data,argument.answerSubmitted,"surveySubmitted")}])}}; (function(){var VWOOmniTemp={};window.VWOOmni=window.VWOOmni||{};for(var key in VWOOmniTemp)Object.prototype.hasOwnProperty.call(VWOOmniTemp,key)&&(window.VWOOmni[key]=VWOOmniTemp[key]);;})();(function(){window.VWO=window.VWO||[];var pollInterval=100;var _vis_data={};var intervalObj={};var analyticsTimerObj={};var experimentListObj={};window.VWO.push(["onVariationApplied",function(data){if(!data){return}var expId=data[1],variationId=data[2];if(expId&&variationId&&["VISUAL_AB","VISUAL","SPLIT_URL"].indexOf(window._vwo_exp[expId].type)>-1){}}])})();; ;var vD=VWO.data||{};VWO.data={content:{"fns":{"list":{"vn":1,"args":{"1":{}}}}},as:"r6.visualwebsiteoptimizer.com",dacdnUrl:"https://dev.visualwebsiteoptimizer.com",accountJSInfo:{"noSS":false,"pc":{"t":100,"a":100},"url":{},"pvn":0,"rp":30,"ts":1752232021}};for(var k in vD){VWO.data[k]=vD[k]};var gcpfb=function(a,loadFunc,status,err,success){function vwoErr() {_vwo_err({message:"Google_Cdn failing for " + a + ". Trying Fallback..",code:"cloudcdnerr",status:status});} if(a.indexOf("/cdn/")!==-1){loadFunc(a.replace("cdn/",""),err,success); vwoErr(); return true;} else if(a.indexOf("/dcdn/")!==-1&&a.indexOf("evad.js") !== -1){loadFunc(a.replace("dcdn/",""),err,success); vwoErr(); return true;}};window.VWO=window.VWO || [];window.VWO._= window.VWO._ || {};window.VWO._.gcpfb=gcpfb;;window._vwoCc = window._vwoCc || {}; window._vwoCc.dAM = 1;;var d={cookie:document.cookie,URL:document.URL,referrer:document.referrer};var w={VWO:{_:{}},location:{href:window.location.href,search:window.location.search},_vwoCc:window._vwoCc};;window._vwo_cdn="https://dev.visualwebsiteoptimizer.com/cdn/";window._vwo_apm_debug_cdn="https://dev.visualwebsiteoptimizer.com/cdn/";window.VWO._.useCdn=true;window.vwo_eT="br";window._VWO=window._VWO||{};window._VWO.fSeg={};window._VWO.dcdnUrl="/dcdn/settings.js";;window.VWO.sTs=1752221229;window._VWO._vis_nc_lib=window._vwo_cdn+"edrv/nc-05a2e903868a927d00916c30c8773f35.br.js";var loadWorker=function(url){_vwo_code.load(url, { dSC: true, onloadCb: function(xhr,a){window._vwo_wt_l=true;if(xhr.status===200 ||xhr.status===304){var code="var window="+JSON.stringify(w)+",document="+JSON.stringify(d)+";window.document=document;"+xhr.responseText;var blob=new Blob([code||"throw new Error('code not found!');"],{type:"application/javascript"}),url=URL.createObjectURL(blob);window.mainThread={webWorker:new Worker(url)};window.vwoChannelFW=new MessageChannel();window.vwoChannelToW=new MessageChannel();window.mainThread.webWorker.postMessage({vwoChannelToW:vwoChannelToW.port1,vwoChannelFW:vwoChannelFW.port2},[vwoChannelToW.port1, vwoChannelFW.port2]);if(!window._vwo_mt_f)return window._vwo_wt_f=true;_vwo_code.addScript({text:window._vwo_mt_f});delete window._vwo_mt_f}else{if(gcpfb(a,loadWorker,xhr.status)){return;}_vwo_code.finish("&e=loading_failure:"+a)}}, onerrorCb: function(a){if(gcpfb(a,loadWorker)){return;}window._vwo_wt_l=true;_vwo_code.finish("&e=loading_failure:"+a);}})};loadWorker("https://dev.visualwebsiteoptimizer.com/cdn/edrv/worker-7d6a094a9bd3242f2e4f00d92db8aafa.br.js");;var _vis_opt_file;var _vis_opt_lib;var check_vn=function f(){try{var[r,n,t]=window.jQuery.fn.jquery.split(".").map(Number);return 2===r||1===r&&(4-1&&!check_vn()){_vis_opt_file=vaGqFile}}window._vwo_library_timer=setTimeout((function(){vwoCode.removeLoaderAndOverlay&&vwoCode.removeLoaderAndOverlay();vwoCode.finish()}),vwoCode.library_tolerance&&typeof vwoCode.library_tolerance()!=="undefined"?vwoCode.library_tolerance():2500),_vis_opt_lib=typeof _vis_opt_lib=="undefined"?window._vwo_cdn+_vis_opt_file:_vis_opt_lib;var loadLib=function(url){_vwo_code.load(url, { dSC: true, onloadCb:function(xhr,a){window._vwo_mt_l=true;if(xhr.status===200 || xhr.status===304){if(!window._vwo_wt_f)return window._vwo_mt_f=xhr.responseText;_vwo_code.addScript({text:xhr.responseText});delete window._vwo_wt_f;}else{if(gcpfb(a,loadLib,xhr.status)){return;}_vwo_code.finish("&e=loading_failure:"+a);}}, onerrorCb: function(a){if(gcpfb(a,loadLib)){return;}window._vwo_mt_l=true;_vwo_code.finish("&e=loading_failure:"+a);}})};loadLib(_vis_opt_lib);VWO.load_co=function(u,opts){return window._vwo_code.load(u,opts);};;;}}catch(e){_vwo_code.finish();_vwo_code.removeLoaderAndOverlay&&_vwo_code.removeLoaderAndOverlay();_vwo_err(e);window.VWO.caE=1}})();

AI Business Outcomes, Now™

Ready to move on from AI experiments to AI outcomes? Verint Platform is cloud-native, built to increase CX automation in your contact center, giving you lower costs while elevating CX.

AI Business Outcomes from Verint Customers

  • $10M Saved

    A bank contained ​10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.

  • $9M Saved

    A bank reduced call time by 20 sec by giving agents real-time knowledge, through the Knowledge Automation Bot, increasing agent capacity by 7%.

  • $4.5M Saved

    An insurer reduced attrition ​by 30% by providing agents unlimited scheduling flexibility with Verint TimeFlex Bot.

  • $3M More in Sales

    A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.

  • $79M Benefit

    A telco reduced average call duration by 30 seconds while boosting sales with Coaching Bot.

  • +39 NPS

    A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot.

Get Started Now

Recognized as best-in-class by your peers

  • trustradius buyers choice 2025 badge
  • g2 Spring 2025 Grid leader badge
  • g2 spring 2025 easiest to us enterprise badge
  • G2 best software 2025, top 50, enterprise products, badge
  • G2 best software 2025, top 50, customer service products, badge
  • TrustRadius Top Rated 2025 Badge

Stronger, faster AI outcomes

Verint Specialized Bot

Explore our Open Platform

Verint Open Platform

 Deliver fast ROI and best-of-breed CX automation with an AI-powered Open CCaaS platform.

Verint Da Vinci™ AI

 Inject AI directly into workflows and put AI at your fingertips. Open approach to AI future proofs your investment.

Engagement Data Hub

 Make all of your interaction and experience data available for analysis in an open, unified and cohesive way.

Forecasting and Scheduling

 Accurately forecast demand across channels and schedule the right employees doing the right work at the right time.

Quality and Compliance

 Ensure every interaction across channels is consistently of high quality and follows all your processes and procedures.

Coaching Bot

 Create positive outcomes for your customers. Give your employees the answers and guidance they need – when they need it.

Channel Automation

 Unify customer interactions across voice & digital channels in a single agent experience. Create consistency across channels.

Business Analytics

 Surface meaningful insights across voice and text channels to lower costs and improve customer experience.

Channels & Desktop

 Power effortless customer self-service on any channel to reduce inbound service volume and increase customer satisfaction.

Verint Voice of the Customer

 Unify, analyze, and act on direct, indirect, and inferred feedback. Improve enterprise-wide engagement and drive successful CX.

Verint Web & Mobile

 Collect, integrate, analyze, and action web and mobile feedback to improve the user experience, streamline customer effort, and drive conversion and engagement.

Verint customers see AI Business Outcomes, Now

Volaris: 85% containment rate

Verint Intelligent Virtual Assistant (IVA) contains 85% of customer interactions, enabling the contact center to handle 3x the number of interactions with the same number of agents. IVA helps Volaris increase agent capacity while simultaneously elevating CX and boosting revenue.

 

Utilita: Saves 35 seconds

Verint Wrap Up Bot, one of the Verint Agent Copilot Bots, helps Utilita increase agent capacity. The Wrap Up Bot cuts 35 seconds from every call by automating the creation of call summaries.

Fiserv: Bot does the work of 1200 employees

Verint Quality Bot automates the process of performing quality evaluations. With Quality Bot, Fiserv was able to go from evaluating 1% of calls, to 96%. It would have taken 1200 employees to perform these evaluations manually.

Bradesco Seguros: Increased NPS 20 points

This Brazilian insurer uses Verint Speech Analytics to uncover insights from unstructured phone conversations. The insights found from Speech Analytics have helped Bradesco Seguros improve their NPS by 20 points.

Industry recognition

Customer Experience Management (CXM) Buyers Guide

The evolution of customer experience (CX) — and the advancement in AI — is bringing about a shift in how organizations purchase and deploy contact center technology.

Download the Report

Verint Named Leader for VoC Analytics in Latest Frost Radar Report

Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Download the Report

Verint named leader in The IDC MarketScape Report

Get the information you need to choose the right conversational intelligence and analytics partner to elevate CX and deliver AI business outcomes, now™.

Download the Report

CX Automation Insights

  • The State of Customer Experience 2025 Report thumbnail

    The State of Customer Experience 2025

    Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.
    Research Report
  • the state digital cx report 2024 report thumbnail

    Open CCaaS Advantage Report

    The Open CCaaS Advantage report explores how companies can do more with less by adopting an open approach to CCaaS solutions.
    Research Report
  • CX ROI: Understanding the Value of Investing in CX

    The ROI of CX

    Maximize your CX ROI with Verint. Discover strategies to enhance customer experience, reduce costs, and drive measurable returns on CX investments.
    Ebook
The State of Customer Experience 2025 Report thumbnail

The State of Customer Experience 2025

Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.
Research Report

Drive AI Outcomes Now

Reach out to see how you can leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now.

* indicates a required field

†If we know of you from our business directory we will prepopulate the form for you.

Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

Thank you for your request. A Verint team member will follow up with you soon.