It’s Time for CX Automation

Ready to move on from AI experiments to AI outcomes? Verint Platform was built to increase your CX automation and deliver AI business outcomes now.

AI Business Outcomes from Verint Customers

  • $10M Saved

    A bank contained ​10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.

  • $9M Saved

    A bank reduced call time by 20 sec by giving agents real-time knowledge, through the Knowledge Automation Bot, increasing agent capacity by 7%.

  • $4.5M Saved

    An insurer reduced attrition ​by 30% by providing agents unlimited scheduling flexibility with Verint TimeFlex Bot.

  • $3M More in Sales

    A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.

  • $5M Saved

    A financial services firm reduced call duration by 20 sec by providing agents real-time coaching with Verint Coaching Bot.

  • +39 NPS

    A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot.

AI Business Outcomes Now

Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With our open CCaaS platform you can quickly increase agent capacity and elevate your CX. See outcomes in weeks, not months or years.

 

 

Verint Specialized Bot

Recognized as best-in-class by your peers

  • trustradius top rated 2024 badge
  • g2 wfm leader contact center summer 2024 badge
  • trustradius best of 2023 award
  • g2 messaging fastest implementation enterprise summer 2024 badge
  • g2 messaging easiest to use enterprise summer 2024 badge
  • most loved trust radius badge

Verint Open CCaaS Platform

Verint Open CCaaS Platform is delivering AI business outcomes, now. Quickly adopt the capabilities you need at your own pace to achieve the outcomes you need.

Learn more about Verint Open CCaaS

Explore our Open Platform

Verint provides an open platform to increase CX automation and deliver AI business outcomes, now.

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Download the latest CX automation research by Ventana

To efficiently enhance the customer experience (CX), contact centers need to automate—and quickly. For the first time, extensive automation is achievable without wholesale disruption. AI makes it possible to create consistent, reliably excellent customer experiences with CX Automation.

Read the latest Ventana Research, now part of ISG, white paper to understand how augmenting human agents and workflows with AI will drive better business outcomes in the contact center and beyond.

Download the Report
Harnessing CX Automation for Elevated Experiences ISG Ventana Report Cover

Industry recognition

How Generative AI Will Transform Your CX Program

The time to embrace Generative AI in your customer experience program is now. Authored by Gartner®, this report delves into the impact of GenAI across all aspects of customer experience, from understanding customer behavior to setting strategic direction and coordinating enterprise-wide initiatives.

Download the Report

Verint ranks as leader in Conversational AI

Conversation is a fundamental part of our everyday lives. And modern conversational AI solutions, that allow enterprise businesses to deploy ‘virtual’ or ‘digital’ assistants, have significantly evolved in recent years and become more intelligent and more essential than ever.

Download the Report

Verint named leader in The IDC MarketScape Report

With numerous solutions on the market, it’s important to understand what sets leaders a apart from the pack. Read the IDC MarketScape: Worldwide Voice of the Customer Applications 2023-24 Assessment.

Download the Report

CX Automation Insights