Proven ROI for Customer Engagement

Elevate customer engagement across voice, digital and in-person interactions. Seamlessly manage your workforce of humans and bots. Harness data to drive CX insights and action.

Explore Proven Results from Leading Brands

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Join us to experience the Art of Innovation. From thought leadership to immersive demos to industry networking, it’s all things customer engagement.

Why Verint

Verint helps you unlock customer engagement possibilities barely imagined a few years ago. We’re innovating so you can drive new insights, elevate CX, and lower your customer engagement costs.

Customer Success Stories

Explore the Platform

Ready to close the Engagement Capacity Gap, improve your ROI, and deliver differentiated experiences? Our customer engagement platform opens your brand to boundless possibilities.

Digital-First Engagement

Seamlessly provide your customers with the right experience at the right moment on their channel of choice.

Engagement Channels

Customer and employee preferences are shifting. Through private or social messaging, brand communities, or other digital channels, Verint helps you keep the conversations going.

Conversational AI

Use conversational AI to elevate customer experience and improve operational efficiency with the leader in enterprise self-service solutions for your customers and employees.

Channel Automation

Enable conversational automation over digital channels to help your business scale, reduce cost-per-contact, and power seamless self-service.

Knowledge Management

Consumer patience for the wrong answer is non-existent. Deliver accurate information in an instant.

Workforce Engagement

Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams.

Workforce Forecasting & Scheduling

The right employees doing the right work at the right time. Find, retain and empower your employees with modern tools for the way we work today.

Interaction Insights

Surface meaningful insights across voice and text channels to lower costs and improve customer experience.

Real-Time Work

Create positive outcomes for your customers by giving your employees the answers and guidance they need – when they need it.

Quality Monitoring Software & Compliance Solutions

How you handle every interaction is a direct reflection of your organization to the customer. Ensuring every conversation is consistently of the highest quality is essential to success.

Experience Management

Engage with your customers and employees to capture, analyze, and act on their feedback in a closed-loop process across the entire organization.

Survey Management

Your customers and employees have vital opinions and information about the experiences your business provides. Passively “listening” to them is not enough.

Voice Survey

What do customers really think about your business? It’s a deceptively simple question and one of your biggest challenges in today’s highly competitive market.

Digital Feedback

Customers and employees expect their needs to be met wherever, whenever, and however they choose. You need actionable insight into how they feel about their experience with your business.

Digital Behavior Analytics

Customer session replays plus experience management insights equals powerful behavior analysis.

Predictive Modeling

Many organizations capture an overwhelming volume of experiential data in customer and employee interactions across all channels and touchpoints.

It is imperative to understand your customer engagements across all channels and communication modes. Make all of your interaction and experience data available for analysis in a unified and cohesive way.

AI and Analytics

Verint Da Vinci AI and Analytics activates insights and automates experiences across your business.

The Total Economic Impact of Verint Digital-First Engagement

This new independent study from Forrester Research found that in a three-year timeframe, a composite organization realizes a 271% return on investment with a payback period of less than six months.

You’ll hear from Verint customers who are using Verint Digital-First Engagement solution – ranging from intelligent virtual assistants to online communities and knowledge management – to drive ROI across channels.

Access the full report to see more findings and figures around the financial impact of these Verint solutions.

Download The Report

Industry Recognition

Elevating Workforce Engagement

Google chose Verint in the cloud to help plan and manage its global workforce. With Verint’s forecasting and scheduling capabilities, Google ensures it has the right people in the right place at the right time.

Today, Verint helps Google manage hundreds of millions of conversations every year.

Verint Platform

Leapfrog the competition with AI-powered tools built for the future of your workforce. Seamlessly provide your customers with the right experience at the right moment on their channel of choice.