Open CCaaS is Here
Open CCaaS delivers unmatched freedom and flexibility to future proof your contact center. Are you ready to maximize CX Automation and elevate customer experience?
Learn More about the Open CCaaS AdvantageA Bot for Every Workflow: How AI and Data Drive CX Automation
AI bots need to be seamlessly integrated into workflows and continuously trained on customer engagement data. Learn how bots can help you achieve your goals, today.
A Bot for Every Workflow: How AI and Data Drive CX Automation in Verint Open CCaaSWhy Verint
Verint helps you leverage AI and data to unlock customer engagement possibilities barely imagined a few years ago. We’re innovating so you can drive new insights, elevate CX, and lower your customer engagement costs.
Recognized as best-in-class by your peers
Verint Open CCaaS Platform
CCaaS means Contact Center as a Service, but legacy CCaaS solutions simply focused on telephony, not the entire contact center. Verint understands your CX Automation priorities extend far beyond your ACD. With our Open CCaaS platform, you have open data, open AI, open best-of-breed solutions, open ecosystems, and an open enterprise. Everything is open.
Explore the PlatformExplore the Platform
Ready to close the Engagement Capacity Gap, improve your ROI, and deliver differentiated experiences? Our customer engagement platform opens your brand to boundless possibilities.
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Digital-First Engagement
Seamlessly provide your customers with the right experience at the right moment on their channel of choice.Engagement Channels
Customer and employee preferences are shifting. Through private or social messaging, brand communities, or other digital channels, Verint helps you keep the conversations going.Conversational AI
Use conversational AI to elevate customer experience and improve operational efficiency with the leader in enterprise self-service solutions for your customers and employees.Channel Automation
Enable conversational automation over digital channels to help your business scale, reduce cost-per-contact, and power seamless self-service.Knowledge Management
Consumer patience for the wrong answer is non-existent. Deliver accurate information in an instant.Workforce Engagement
Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams.Workforce Forecasting & Scheduling
The right employees doing the right work at the right time. Find, retain and empower your employees with modern tools for the way we work today.Interaction Insights
Surface meaningful insights across voice and text channels to lower costs and improve customer experience.Real-Time Work
Create positive outcomes for your customers by giving your employees the answers and guidance they need – when they need it.Quality Monitoring Software & Compliance Solutions
How you handle every interaction is a direct reflection of your organization to the customer. Ensuring every conversation is consistently of the highest quality is essential to success.Experience Management
Engage with your customers and employees to capture, analyze, and act on their feedback in a closed-loop process across the entire organization.Survey Management
Your customers and employees have vital opinions and information about the experiences your business provides. Passively “listening” to them is not enough.Voice Survey
What do customers really think about your business? It’s a deceptively simple question and one of your biggest challenges in today’s highly competitive market.Digital Feedback
Customers and employees expect their needs to be met wherever, whenever, and however they choose. You need actionable insight into how they feel about their experience with your business.Digital Behavior Analytics
Customer session replays plus experience management insights equals powerful behavior analysis.Predictive Modeling
Many organizations capture an overwhelming volume of experiential data in customer and employee interactions across all channels and touchpoints.Engagement Data
It is imperative to understand your customer engagements across all channels and communication modes. Make all of your interaction and experience data available for analysis in a unified and cohesive way.AI and Analytics
Verint Da Vinci AI and Analytics activates insights and automates experiences across your business.Download the Latest CX Automation Research
You want to provide a great CX, but you don’t have unlimited budget or resources. With customer experience automation, you can leverage AI and automation to make it faster and cheaper to provide a great CX across channels.
This white paper from Ventana Research shows how customer feedback, employee engagement, AI and automation come together to help build your CX of the future.
Download The ReportIndustry Recognition
Read the reportLearn how Verint Intelligent Interviewing applies predictive analytics to automate elements of the interviewing process
Learn MoreForrester named Verint a leader in the Forrester Wave for Workforce Optimization Platforms (2021)
Read the reportIDC positioned Verint in the Leaders category for worldwide conversational AI software platforms for general-purpose use cases (2021)
Elevating Workforce Engagement
Google chose Verint in the cloud to help plan and manage its global workforce. With Verint’s forecasting and scheduling capabilities, Google ensures it has the right people in the right place at the right time.
Today, Verint helps Google manage hundreds of millions of conversations every year.
Insights
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