Verint named Conversational AI Leader
IDC MarketScape positions Verint in the leaders category for worldwide conversational AI software platforms for general-purpose use cases.
Building enduring customer relationships requires you to …
Customers
Verint partners with thousands of iconic brands to close the Engagement Capacity Gap, engage customers and create differentiated experiences.
Soft Skills Critical to CX in a Digital-First World
In this Harvard Business Review (HBR) Analytic Services report, sponsored by Verint, customer service experts and technology thought leaders offer insight into how customer experience (CX) technologies are delivering value across industries.
The report shows how and why companies are rapidly adopting digital-first customer engagement solutions and adapting to changing customer expectations to meet changing customer behaviors.
Verint Engage 2022: Featured Keynote Speaker
Verint is excited to welcome JOSÉ ANDRÉS to Verint Engage. Named one of Time’s “100 Most Influential People” in both 2012 and 2018 and recipient of the 2015 National Humanities Medal, José Andrés is an internationally-recognized culinary innovator, author, educator, humanitarian, and chef/owner of ThinkFoodGroup.
Our Approach
Drive enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement Platform leverages the latest in AI and analytics to power the future of work and enable you to unlock the value hidden in your data.
- Meet increasing consumer interactions and demands
- Deliver differentiated experiences at scale
- Connect to an ecosystem of solutions and partners
Workforce Engagement
Balance automation and the human touch. Work from any location. Connect customer journeys. Drive efficiency. Adapt faster in times of change.
- Empower the new workforce of human and bots
- Enable connected work across silos
- Drive real-time work
Digital-first Engagement
Seamlessly provide your customers with the right experience at the right moment on their channel of choice.
- Automate interactions and improve key metrics while elevating CX
- Combine a workforce of humans and bots seamlessly with engagement orchestration
- Harness data to drive insights and action with Verint Da Vinci AI and Analytics
Experience Management
Shift to digital and self-service. Evolve your CX function. Drive connected experiences.
- Move beyond the survey
- Drive action at all levels
- Automate experience data flows
Engagement Data Management
Gain a cohesive view of interaction data across data silos created by the growing number of communication and collaboration platforms.
- Capture and enrich data from any source using our APIs and adapters
- Easily export data to external applications and data lakes
- Enable your company to unlock value of your interaction data
Verint named one of KMWorld 100 Companies That Matter in Knowledge Management 2020.
Verint named Winner in CRM Watchlist for Market and Sustainable Impact in Customer Engagement Industry.
Verint Recognized in the 2020 Magic Quadrant for the CRM Customer Engagement Center and for Workforce Engagement Management.
Get Your Customer Engagement Transformation Started Today