AI Self-Service Solutions
Customer Self-Service
Increase your agent and self-service team capacity with market-leading, AI-powered solutions.
AI Business Outcomes from Verint Customers
$10M Saved
An auto club automated >2 million voice interactions, achieving a 50% containment rate
$3.5M Saved
An airline automated 4 million digital interactions, achieving an 85% containment rate
Verint Delivers Differentiated Self-Service Outcomes
Increase Agent Capacity
Reduce the need for assisted service by enabling customers to self-serve with intelligent virtual assistants that improve containment rates.
Elevate Customer Experience
Improve customer satisfaction by resolving customer issues quickly and effortlessly with self-service solutions.
Drive CX Automation
Automate manual workflows with AI-powered bots to increase self-service team capacity, reducing your support costs.
How Volaris Achieved 3x Agent Capacity by Containing 85% of Digital Interactions
Discover how Volaris achieved AI-powered self-service business outcomes including:
- An 85% digital interaction containment rate
- 3x increase in agent capacity
- Handling 5 million customer interactions per year while improving CSAT
Verint Intelligent Virtual Assistant
Increase Self-Service Containment Rates
Deliver personalized self-service experiences over your voice and digital channels to effectively contain customer inquiries and reduce agent workload, continuously improving effectiveness through AI.
Increase Self-Service Team Capacity
Verint IVA Studio is a low-code bot orchestration and management environment that automates manual workflows, making it easy to design, train, test, deploy, and fine-tune multilingual virtual assistants for voice and digital channels.
Verint IVA Voice
Increase Contact Center Capacity
Augment your voice channel with a best-of-breed AI-powered Intelligent Virtual Assistant. Leverage knowledge and GenAI to provide more accurate answers and contain 20% more calls than a traditional IVR, increasing your contact center capacity and reduce costs.
Elevate CX Without Disruption
Augment your existing IVRs flows with AI powered natural language experiences, without delay or disruption in your existing ecosystem or any long, expensive, and disruptive infrastructure changes. You can start small, validate the outcomes, and scale at your own pace.
Discover how AI is changing self-service
Brands using AI have better first contact resolution, improved containment rates and are much more confident in their ability to meet future customer expectations.
Read the full report to discover how brands are deploying AI for self-service and their plans for further investment.
Read the ReportVerint Knowledge Management
Reduce Inbound Volume
Provide knowledge through self-service channels to help reduce contact center volume while elevating CX. Verint Knowledge Management uses proprietary artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers.
Increased Agent Capacity
When customers aren’t able to self-serve, Verint Knowledge Management provides agents with context-specific knowledge in real-time, just when they need it, to help improve first contact resolution and reduce average handling time.
Improved IVA Containment
Provide an accurate single source of truth that can be used to source conversational answers and increase IVA intelligence through continuous improvement.
Verint Community
Increase Agent Capacity
Verint Community provides customers with self-service options including discussion forums, knowledge articles, product documentation and how-to videos which help to reduce the volume of inbound inquiries and increase agent capacity.
Elevate Customer Experience
Save customers and employees time with social self-service through peer-to-peer support forums that provide immediate answers to their queries.
Start Now and See Value Quickly with Verint Customer Self-Service Solutions
- Want to start small? No problem
- Want to leverage existing knowledge? No problem
- Need to add automation to your IVR? No problem
- Have multiple backend systems? No problem
Verint Self-Service Solutions for CX Automation
Customer Self-Service Resources
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Contact us about Customer Self-Service today!
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