Verint Community Features
Verint Community includes several services that help brands to deliver more efficient self-service and collaborative customer support.
Community Management Solution for Enterprises
Verint Community
An online community platform that enables customers to self-serve, increases contact center capacity, and provides crowd-sourced knowledge.
AI Business Outcomes from Verint Customers
$600k
A global software company saved $600k by using community self-service to deflect calls and increase agent capacity.
40% Increase in Agent Capacity
An international charity increased agent capacity 40% by providing crowd sourced self-service content.
Deliver Business Value with Verint Community
Increase Agent Capacity
Increase call deflection by providing customers with self-service options including discussion forums, knowledge articles, and how-to videos.
Improve CX Metrics
Improve CX by saving customers time with crowd-sourced self-service that provides immediate answers to their queries.
Enhance Enterprise Knowledge
Capture community answers and curate them into trusted knowledge to use across the enterprise, including agent desktops and IVA flows.
Use community platform software to
Reduce demand for support
Deliver more efficient self-service and collaborative support.
Improve customer satisfaction scores
Increase your customer retention by improving the satisfaction of your customers by providing fast and easy to use support while building trust.
Deliver better products
Source new ideas from community members, partners, and potential buyers.
Drive web traffic
Reduce marketing costs by increasing website traffic through relevant content, which helps reduce SEO and SEM spending while attracting new customers.
Amplify SEO
Communities generate a wealth of user-generated content, continually indexed to drive organic discovery on search engines.
Grow your pipeline
Communities allow prospective buyers to learn about your products and services directly from their peers.
Enhance productivity
Share information and knowledge on the community that can be beneficial to others now and in the future.
Build relationships
Deepen relationships within your organization with tools to help bridge common interests both within and outside the company.
Enable collaboration
Provide the tools that your employees and members expect to find in today’s organizations.
Delivering a personalized community experience
Transform Community Insights into Crowd-Sourced Knowledge
Verint Community integrates seamlessly with Verint Knowledge Management, enabling you to convert verified community answers into crowd-sourced knowledge articles.
By identifying emerging topics and frequently asked questions directly from your community, your support teams and AI assistants can deliver faster, more accurate service.
Verint Community Use Cases
Customer Communities
Learn moreEngage your customers, provide a new source of leads, and drive more organic search traffic through user generated content.
Forum Software
Learn moreOur forum software encourages customer engagement, drives loyalty and delivers key business insights.
Private Social Network
Learn moreRun a private “members-only” community for secure conversations with customers, partners, boards or members.
Customer Service Platform
Learn moreCreate an efficient, self-serving customer service community that reduces the cost of dedicated support.
Related Verint Solutions
Verint Community Services
Verint Community includes a range of useful features that are available right out of the box to help drive customer engagement, lower support costs and increase sales.
Verint Community Management
Verint Community provides a range of intuitive tools that make it easy to manage your community platform and deliver an exceptional user experience.
Verint Community Open Architecture
Verint Community is built with platform extensibility in mind. Use a range of APIs, widgets and developer tools to build the community that delivers the best value to your customers.
Featured Resources
FAQs on Verint Community
Yes, Verint acquired Telligent in 2015. It is now known as Verint Community.
Now the same great enterprise-class customer and employee community solutions that the industry has come to know from Telligent are part of a market-leading customer engagement portfolio.
Organizations can benefit from a single source to provide actionable intelligence across their customers’ omnichannel experiences—from voice, chat, email and web self-service, to powerful customer and employee communities.
Community platform software provides tools for creating and managing digital communities. These platforms enable users to connect, collaborate, and share content within a secure, customizable online environment. Examples include forums, social networks, and professional collaboration tools.
Community platform software offers several advantages:
- Facilitates engagement and collaboration among members.
- Enhances customer support through user forums and FAQs.
- Provides analytics to measure engagement and improve strategies.
- Customizable features to align with organizational branding.
When selecting a community platform, consider:
- Scalability: Can it grow with your community’s needs?
- Ease of Use: Intuitive interfaces and simple setup.
- Features: Support for forums, live chats, event hosting, and integrations.
- Pricing: Affordable plans that align with your budget and usage.
Yes, many platforms integrate seamlessly with CRM systems, email marketing tools, and analytics platforms. This integration allows businesses to centralize data and streamline community management.
Community platforms foster meaningful interactions by enabling customers to ask questions, share experiences, and collaborate. This builds loyalty, improves brand perception, and reduces reliance on traditional customer support channels.
Key features include:
- User-friendly design and mobile compatibility.
- Gamification to encourage participation.
- Analytics to track member activity and engagement.
- Integration with social media and CRM systems.
Community platforms are used for:
- Customer Support Communities: Forums and FAQs for troubleshooting.
- Learning and Development: Online courses and knowledge sharing.
- Professional Networking: Industry-specific collaborations.
- Brand Advocacy: Fostering loyal communities around products or services.
Reach out to a Verint Community specialist today
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