Ebook

The Verint Guide to Customer Communities

Leading companies provide customer service and support to millions of people. A community can become a trusted place for customers to self-serve, get support, and help each other. Are you leveraging the power of an online customer community to enable efficient self-service?

When implemented successfully, a customer community can improve customer support, provide valuable insights into customer behavior, and increase customer loyalty.

In this guide, you’ll learn:

  • The features that make up a modern customer community, including publishing tools, analytics, gamification, and more.
  • How a leading provider of software solutions met customer expectations by providing omnichannel support in an increasingly digital world.
  • Why customer communities help build loyalty and better self-service outcomes across industries — including retail, healthcare, ecommerce, financial services, and more.

Download your copy now and dive into the key features of a customer community platform, as well as real-world case studies from 3 leading brands.

 

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