Banking Customer Engagement Solutions

Boundless customer engagement for banking and capital markets. Deliver experiences that shine across your contact center, branch, back office, and digital teams.

banking teller

Verint Banking Customers

Verint Experience Index: Banking

Banks have just been through the most challenging two years in recent history. Journeys are more complex, and customer expectations are higher than ever.

Our report on US Banking reveals:

  • How customers rate top banks in terms of customer satisfaction
  • Why more new accounts were opened last year
  • Which channels customers use and prefer
  • How generational usage patterns are influencing the banking industry
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Banking Solutions

  • Deliver digital-first engagement

    Your customers are increasingly trying digital channels first. Make the transition across channels, bots, branches and agents in an elegant, seamless and consistent fashion.

  • Forecasting and scheduling across the enterprise

    Create strategic staffing plans to align employees with demand and work volumes.

  • Balance Costs and Service in Your Back-Office

    Improve speed, accurate and efficiency of back-office customer support. Capture real-time data to increase visibility. Optimize the work, processes and the workforce – both human and digital.

  • Connect CX to Revenue

    Measure and manage customer satisfaction to predict the impact on future loyalty, likelihood to sign up for services, use new channels or trust the bank.

  • Transform financial trading compliance

    Keeping up with compliance requirements like Dodd-Frank, MiFDD II and MAR is complex. Master regulatory compliance with Verint and find peace of mind.

  • Address Branch Fraud, Risk and Security

    Advanced security solutions to help banks and credit unions identify risks and vulnerabilities in real time, helping investigators mitigate threats, ensure compliance, and improve investigations.

  • Branch Workforce Management

    Bank and credit union branches are evolving into true customer engagement centers.

Evolving Branch Operating Models

Align and evolve your branch staffing strategy to new operating models and market opportunity. Verint Workforce Management for Branch gives banks and credit unions the flexibility to reallocate staff based on changing customer and market demand. Adapt your operating model to improve efficiencies and ensure revenue-generating activities are built into staff schedules to help drive sales growth.

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Customer Satisfaction (CSAT) Drives Financial Success

Verint studied consumer customers from the Top 15 US banks in a 2021 study. We compared highly satisfied banking consumers with less satisfied banking consumers.

We found highly satisfied customers were 121% more likely to sign up for additional services and 107% more likely to recommend the company than less satisfied customers.

Building a Winning CX –New Banking Research
Highly satisfied banking consumers sign up for more services

“Customer experience is our number one driver and it’s why we’re in business. With each update Verint gives us, I feel like there’s more technology to help us improve both our customer and associate experience.”

Watch the Commerce Bank story
Gary Haworth Manager of Contact Center, Workforce Management, Quality and Training Commerce Bank

Verint by the Numbers

  • 8 of 10

    8 of the Top 10 US banks work with Verint

  • 2,500+

    2,500+ banks and credit unions rely on Verint

  • 40,000+

    40,000+ branches leverage Verint

Related Products

  • Workforce Engagement

  • Verint Conversational AI

  • Verint Knowledge Management

  • Verint EDGE VMS

  • Verint Experience Management

Insights

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The 2022 State of Digital Customer Experience Report

Learn how changing customer preferences and behaviors impact CX strategies for enterprise brands.
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Comerica

Comerica Ties Digital Banking Improvements to Customer Satisfaction
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Riyad Bank achieves significant improvement in customer experience

Riyad Bank achieves significant improvement in customer experience with Verint
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Commerce Bank

Commerce Bank uses an integrated suite of Verint Workforce Engagement solutions within its contact center.