Banking Customer Engagement Solutions
Boundless customer engagement for banking and capital markets. Deliver experiences that shine across your contact center, branch, back office, and digital teams.
Verint Experience Index: Banking
Banks have just been through the most challenging two years in recent history. Journeys are more complex, and customer expectations are higher than ever.
Our report on US Banking reveals:
- How customers rate top banks in terms of customer satisfaction
- Why more new accounts were opened last year
- Which channels customers use and prefer
- How generational usage patterns are influencing the banking industry
Banking Solutions
Evolving Branch Operating Models
Align and evolve your branch staffing strategy to new operating models and market opportunity. Verint Workforce Management for Branch gives banks and credit unions the flexibility to reallocate staff based on changing customer and market demand. Adapt your operating model to improve efficiencies and ensure revenue-generating activities are built into staff schedules to help drive sales growth.
Learn MoreCustomer Satisfaction (CSAT) Drives Financial Success
Verint studied consumer customers from the Top 15 US banks in a 2021 study. We compared highly satisfied banking consumers with less satisfied banking consumers.
We found highly satisfied customers were 121% more likely to sign up for additional services and 107% more likely to recommend the company than less satisfied customers.
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Verint by the Numbers
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8 of 10
8 of the Top 10 US banks work with Verint
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2,500+
2,500+ banks and credit unions rely on Verint
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40,000+
40,000+ branches leverage Verint
Insights
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