Executive Perspective

Focusing on the branch customer experience

The rapid adoption of digital channels has made it challenging for financial institutions to understand the new journey of their customers.

Here are four tactics banks and credit unions can use to improve customer experience, drive sales and revenue growth, and build more enduring customer relationships.

  1. Manage branch traffic more effectively
  2. Capitalize on appointment booking
  3. Ensure sales effectiveness
  4. Capture timely customer feedback

Learn more by reading the article that appeared in the March BAI Banking Strategies executive report, download now.


Jackie Hudson

Jackie Hudson
GVP & GM, Branch Workforce Solutions

Read now

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, Focusing on the branch customer experience.  Keep an eye on your inbox!  We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.