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Speech Analytics Customers

Verint partners with thousands of iconic brands to elevate their experience management (XM) programs, engage customers, and create differentiated experiences.

Key Research Insights

Forrester Consulting’s The Total Economic Impact™ of Verint study, found critical benefits to customers using speech analytics.

“We used Verint to understand what folks are talking about during successful cross-selling calls and we increased our cross-selling from $800,000 to $1.2 million.” – Workforce Manager, Healthcare

Speech Analytics in Action

New York Life reduced call volume by 400,000 calls a year, realized savings of 40% across quality assurance (QA) teams, and improved sales effectiveness to the tune of six figures.

View the Case Study
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Surface Valuable Intelligence from Recorded Calls

Nothing can tell you more about your business than analyzing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, and campaign effectiveness.

However, the sheer volume of phone calls exceeds the contact center’s ability to manually review and analyze them. Manual review can process only a fraction of calls using unsophisticated analysis. There has to be a better way.

Lower Costs. Improve CX.

The solution transcribes 100% of recorded calls to automatically discover and analyze words, phrases, categories, and themes. With Speech Analytics, you can:

  • Enhance contact center performance with insights to reduce agent handle time, and repeat calls
  • Discover customer insights regarding satisfaction, business issues, competitive intelligence, and marketing campaigns
  • Reduce churn by discovering root causes and predicting at-risk customers via your contact center recordings
  • Improve your quality monitoring by reviewing large samples and specific call types
Watch on demand: Experience Management Webinars

Unrivaled Comprehension Accuracy

Powered by Verint Da Vinci AI & Analytics, we put unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions.

Comprehensive analysis includes:

  • AI-driven conversational themes
  • Push-button root cause analysis
  • Emerging trends on categories and unlimited terms
  • Sentiment analysis and core on every interaction
  • Visual map of every call
  • Automated KPI calculations and more
Read more about Verint Da Vinci Transcription Accuracy
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Stay Up-to-Date With Our Free Online Marketplace

At Verint, we use our unparalleled experience and expertise to continually drive innovation and improve accuracy. Now, the Verint Analytics Marketplace gives you immediate access to these innovations.

All Verint Speech Analytics and Text Analytics customers have complimentary access to the online marketplace, which contains new reports and categories, updated on a regular basis.

With the marketplace, you can easily download and use the latest updates to keep your system up to date.

Visit the Analytics Marketplace
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Enhance Compliance for Financial Trading

To meet the specialized compliance needs of financial trading rooms and other financial services environments, Verint also offers Verint Financial Compliance Transcription and Phonetic Search.

This solution can search, transcribe, and analyze 100 percent of calls and surface those containing suspicious words or phrases.

This offering is complemented by advanced transcription capabilities to make sense of jargon-heavy trader conversations and reliably reconstruct the chain of events of a transaction.

Featured Speech Analytics and VoC Resources

  • Navigate and Thrive in the New Normal

    In the midst of a pandemic, you need to effectively adapt and respond to the rapidly changing circumstances facing your employees and customers. We can help you meet these challenges.

    Learn More

  • Sutherland Global Leverages Speech Analytics to Drive Compliance & Process Improvements

    Sutherland Global Services leverages Verint Speech Analytics to gain valuable, near real-time, actionable business insights.

    Learn More
  • Bank of Montreal (BMO) Delivers Great Customer Service with Verint

    See how BMO Bank of Montreal leverages Verint Speech Analytics to get to and understand the DNA of customer calls.

    Learn More
  • Contact Center Innovations: Real-time Speech Analytics and Knowledge Management

    Real-Time Speech Analytics automatically searches the knowledge base and brings relevant content to the call center agent’s desktop.

    Learn more
  • Speech Transcription: Speech to Text Transcripts for Call Centers

    Contact center calls are a gold mine of information. By leveraging speech recognition, Verint Speech Transcription provides accurate transcriptions of 100% of contact center calls.

    Learn more

Related Speech Analytics Blogs

  • Did You Hear? Independent Research Firm Names Verint Workforce Engagement a Leader in WFO Evaluation

    Posted at 01/19/22 2:08 PM

    According to the report, Verint’s unified suite is a key strength — spanning end-to-end workforce optimization (WFO).

    Read More
  • How Connecting Digital and the Contact Center Can Boost Your Digital Transformation

    Posted at 12/20/21 1:15 PM

    Ready to improve both the customer and employee experience? Try connecting digital and contact center data for maximum opportunity.

    Read More