Accurate, Complete and Impactful – Taking Your Speech Analytics Practice to the Next Level
Many leading organizations already gain critical insights from customer conversations using speech analytics. What are the next steps needed in the face of constant change and increasing customer demands?
Hear from Verint’s Daniel Ziv, Vice President of Speech and Text Analytics, to learn how to take your transcription and comprehension accuracy to the next level, expand your speech practice to include a complete view of digital channels such as chat, and make the shift from near real-time insights to real-time impact achieving Total Quality.
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Presenter
D. Daniel Ziv
Vice President, Speech and Text Analytics
Global Product Strategy – Verint
Daniel has been leading Verint’s analytics offerings and strategy since 2002 and has been instrumental in implementing AI solutions with many Global 1000 organizations.
Daniel has helped hundreds of Customer Care and CX executives to operationalize market leading speech and text analytics solutions. These solutions generate actionable insights that drive performance improvements and enhance customer engagement with quantifiable impact and ROI.
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