Case Study

Verint Open CCaaS Platform Fuels CX Automation and One Workforce Approach at Navy Federal Credit Union

Navy Federal Credit Union serves 13 million members globally and is the world’s largest credit union. Learn how it leverages Verint Open CCaaS Platform and best-of-breed Verint Workforce Engagement applications to innovate, automate, and optimize its operations.

Verint Workforce Management, Verint Quality Management, Verint Performance Management, and Verint Speech Analytics fuel CX automation at Navy Federal, enabling a One Workforce approach to balance and support the capacity needs across different areas of the business, improve speed and efficiency, and, at the same time, provide greater flexibility to employees.

Further, with its migration to Verint cloud, Navy Federal improved platform stability and scalability, reduced costs, and enhanced its ability to quickly adopt other best-of-breed Verint solutions to further elevate employee engagement and member satisfaction.