Digital-First Engagement

Seamlessly provide your customers with the right experience at the right moment on their channel of choice.

Verint Messaging is a leader in Enterprise Messaging on G2

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Our Digital-First Engagement Customers

Customer Success Stories

What is Digital-First Engagement?

With Verint Digital-First Engagement solutions, you can:

  • Drive personalized, proactive connections on a customer’s channel of choice
  • Automate interactions and improve key metrics while elevating customer experience
  • Combine a workforce of humans and bots seamlessly with engagement orchestration
  • Harness data to drive insights and action with Verint Da Vinci AI and Analytics

 

Download The 2022 State of Digital Customer Experience Report
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Product Line-up

  • Conversational AIElevate customer experience and improve operational efficiency with the leader in enterprise self-service solutions for your customers and employees.
  • Engagement ChannelsCustomer and employee preferences are shifting. Through private or social messaging, brand communities, or other channels, Verint helps you keep the conversations going.
  • Engagement OrchestrationOrchestrate interactions with intelligent workflows that connect people, data, and experiences.
  • Knowledge ManagementConsumer patience for the wrong answer is non-existent. Deliver accurate information in an instant.

Giving customers the confidence to drive digital innovation

Hear how Alight Solutions leverages Verint Intelligent Virtual Assistant to accelerate its digital-first strategy and better serve over 20 million people worldwide.

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Alight Solutions has received the Opus Research Conversational Commerce Award by leveraging Verint’s Intelligent Virtual Assistant™ (IVA) to transform its web self-service experience with automation.

Digital-First Engagement Solutions

  • Leading-edge natural language processing, machine learning, and robust intent understanding to deliver human-like interactions. Verint Intelligent Virtual Assistant (IVA) powers personalized digital and voice interactions.

    • Deploy AI-powered IVAs and chatbots for next-generation self-service
    • Engage customers and employees via text, voice, and digital channels
    • Benefit from one of the industry’s largest natural language understanding intent libraries

     

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Delivering a 271% ROI within three years

Based on customer interviews and proprietary financial analysis, Forrester found that a composite Verint customer received a 271% ROI within three years of incorporating Verint DFE solutions into their operations. Customers improved contact center efficiencies by deflecting 20% of inbound customer calls, leading to $15.4 million in savings. Download the full study to uncover the Total Economic Impact Verint DFE solutions could have on your organization.

Download the Report
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Powered by Verint Da Vinci AI and Analytics

Infused with advanced machine learning models, natural language processing, intent recognition models, predictive modeling, and analytics engines embedded in the Verint Cloud Platform, Verint Da Vinci AI and Analytics activates insights and automates experiences across your business.

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Industry Recognition

  • “Potential buyers should consider Verint’s platform for their contact center and customer-engagement needs. It is a dynamic company of long standing with a great deal of nuanced expertise and a record of continuous innovation.” (2021)

  • “Verint is the leader for trusted, automated, conversational AI for supporting large enterprises and delivering meaningful ROI.” (2021)

  • “Verint is a market leader with a unified platform on a common codebase, enabling new digital channels to be added swiftly. Extensive use of AI and the ability to analyze sentiment will appeal to large customer care centers.” (2020)

Digital-First Engagement - Part of the Verint Cloud Platform

Verint Cloud Platform elevates every experience with an open approach to customer engagement. Powered by Verint Da Vinci AI and Analytics, the platform includes Workforce Engagement, Digital-First Engagement, and Experience Management solutions. Verint works with your existing ecosystem to close the Engagement Capacity Gap while seamlessly delivering experiences across channels and uniquely supporting the modern, distributed workforce of humans and bots at scale.

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Digital-First Engagement Insights

FAQs on Digital Engagement

Digital engagement is the method of interacting withcustomers over digital channels, such as email, private messaging, and live chatto build relationships, power digital customer service, and drive customer loyalty.