Verint Da Vinci™ AI and Analytics
Combining next-gen AI with unparalleled customer engagement data to deliver AI-powered results
Rethinking Customer Engagement Strategies at Increasing Scale
Discover how you can create differentiated customer experiences at scale, rethink processes to collect and analyze interaction data and how to design experiences that are connected, measured, and analyzed.
Activating Insights, Automating Experiences
Infused with advanced machine learning models, natural language processing, intent recognition models, and predictive modeling, Verint Da Vinci AI and Analytics activates insights and automates experiences across your business.
As the engine driving a broad range of solutions within the Verint Customer Engagement Cloud Platform, Verint Da Vinci elevates AI and analytics into insights and actions to turn your AI ambitions into meaningful and measurable outcomes.
Accelerating Powerful Intelligence Outcomes
With Verint Da Vinci, you can respond faster to changing customer and employee needs while building new business processes. Verint Da Vinci creates differentiated customer experiences based on an industry-leading richest data sets, analyzing more than 10 billion customer engagement interactions annually across thousands of customers in every industry.
AI and Analytics in Action
Verint Da Vinci powers all applications running in the in Verint Cloud Platform with advanced AI and automation. It provides you with intelligence about your business, customers, and employees so you can:
- Convert unstructured data to intelligence and action.
- Use machine learning to improve business process.
- Understand customer or employee sentiment.
- Detect anomalies in data and take action.
- Identify trends and opportunities in customer interactions with predictive modeling.
- Remove the guesswork from business decisions.
Immediate, Impactful Results
Powered by Verint Da Vinci, Verint Cloud Platform customers can see wide-ranging, measurable, and immediate results when they embrace Verint’s world-class AI technology and partner with our team of experts.
Here are some of the ways in which our customers are closing the Engagement Capacity Gap with Verint:
- $42 million cost savings from improved contact center management
- 44% reduction in customer engagement costs
- 23% reduction in employee turnover
- 391% ROI after three years
- 20% improvement in employee productivity
Verint Labs
Verint Da Vinci is supported by Verint Labs, where we turn breakthrough science into high-impact, customer engagement solutions. Verint Labs features a growing team of data and AI scientists, including research and data scientists, and more than 40 PhDs working to advance Verint Da Vinci and solve global customer engagement challenges.
Verint Labs actively collaborates with customers, partners, external research organizations, and universities worldwide to focus on new product development and improving AI and machine learning capabilities, driving the research-to-product pipeline of Verint Da Vinci and Verint Cloud Platform.
Featured AI and Analytics Resources
Awards and Accolades
Recognized in the KMWorld Trend-Setting Products of 2020
Top customer satisfaction scores from DMG Consulting's 2020 Interaction Analytics Report
4.6 Stars from Gartner Peer Insights for Verint Workforce Optimization