Verint Da Vinci™ AI

With Verint Speech Transcription, you can transcribe up to 100 percent of calls in your contact center to gain deeper insights into the meaning and context of customer conversations. The service can accurately transcribe calls in over 60 languages and variants, and offers best-in-breed transcription export in a variety of formats.

Instead of relying on a small subset of calls for decision making, you can transcribe millions of calls efficiently and obtain statistically relevant data to help drive improvements to customer service, sales effectiveness, and competitive advantage.

Verint Interaction Summary can save millions of dollars in after-call work. In many contact centers, agents are required to create a manual summary of an interaction once the call is complete. This requires the agent to remember the various aspects of the conversation, and accurately and succinctly document them before moving on to the next task.

Often agents will create handwritten notes on their desk to remember details of the interactions, which can pose a serious security risk. This manual call summary process can take several minutes – minutes that could be better spent helping the next customer.

With Verint Da Vinci Redaction, sensitive PII data can be removed or masked so that it cannot be accessed by anyone without specific permission. One of the challenges to meeting privacy regulations and government or industry regulations is accurately identifying interactions containing personally identifiable information (PII).

PII is any data that can be used to identify a specific individual. This includes information such as names, addresses, social security numbers, and date of birth which is often collected during the verification process or when updating customer information.

Detect fraudulent behavior in your IVR before fraudsters can undermine your agents and long before the fraud event takes place. Verint Call Risk Scoring analyzes more than 1 billion calls per year, so we understand the activities that fraudsters perform in the IVR to steal money from both you and your customers, while also compromising personal data records.

Fraud is a multi-billion-dollar annual industry that has impacted tens of millions of victims in the last year alone. Controlling fraud and ensuring consumer trust are important to both your top and bottom line.