Verint Da Vinci™ AI and Analytics
Verint Da Vinci AI and Analytics activates insights and automates experiences across your business. Verint Da Vinci elevates AI across the Verint Customer Engagement Cloud Platform into insights and actions. Turn your AI ambitions into outcomes.
What is Verint Da Vinci AI & Analytics
Verint Da Vinci powers all applications running in the in Verint Cloud Platform with advanced AI and automation. It provides you with intelligence about your business, customers, and employees so you can:
- Convert unstructured data to intelligence and action
- Use machine learning to improve business process
- Understand customer or employee sentiment
- Detect anomalies in data and take action
- Identify trends and opportunities with predictive modeling
Making the most of your data
Kickstart your ability to interact with customers and employees while also processing large amounts of data so you can connect and grow your operations. The insights can be reviewed through analytics that are offered in a near-real-time and near real-time environment for quick access to your data.
Read: AI Transcription Engine White PaperAI across industries
Verint Da Vinci provides understanding, intelligence, and automation across use cases for biometric authentication, real-time transcription, sentiment scoring, intent identification and action, and more for industries including:
- Financial Services
- eCommerce
- Government
- Healthcare
- Retail
- Travel
Verint Labs
Verint Da Vinci is supported by Verint Labs, where we turn breakthrough science into high-impact, customer engagement solutions.
Verint Labs features a team of data and AI scientists actively collaborating with customers, partners, external research organizations and universities. They drive the research-to-product pipeline of Verint Da Vinci and Verint Cloud Platform by focusing on improving our AI and machine learning capabilities.
According to Forrester Research: "A composite of Verint customers received ROI over three years and…"
- $42
Million cost savings from improved contact center management.
- 23%
Reduction in employee turnover.
- 391%
ROI after three years.
Industry Recognition
Top customer satisfaction scores from DMG Consulting’s 2020 Interaction Analytics Report
4.6 Stars from Gartner Peer Insights for Verint Workforce Optimization
Forrester names Verint a leader in the Forrester Wave for Workforce Optimization Platforms, Q4 2021.
“Verint is the leader for trusted, automated, conversational AI for supporting large enterprises in delivering meaningful ROI and sustainable self-service results.”
Insights
Discover the power of Verint Da Vinci AI and Analytics
We’d love to show you how Verint Da Vinci is changing the way enterprises are better serving their customers, while also making the most of every interaction. Connect with a Verint representative today.
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