Verint's Da Vinci AI and Analytics
We take artificial intelligence (AI) and analytics from breakthrough science to high-impact solutions
Rethinking Customer Engagement Strategies at Increasing Scale
Discover how you can create differentiated customer experiences at scale, rethink processes to collect and analyze interaction data and how to design experiences that are connected, measured, and analyzed.
Native Cloud. Rapid Innovation.
Rapid innovation in artificial intelligence and analytics is shaping the future of customer engagement. Transforming AI ideas into real business outcomes requires an expert partner and a platform that connects advanced technology with business needs.
Verint Da Vinci AI and Analytics is natively comprised of advanced machine learning models, natural language processing, intent models and analytics engines embedded in the Verint Cloud Platform. We take AI from breakthrough science to high-impact solutions and infuse it across a broad set of applications in the platform.
Verint Labs
Everything begins with the Verint AI and Analytics Lab where we study millions of interactions from decades of work with the world’s leading brands.
The data in Verint Labs is not simulated, it is provided by our customers across many industries to help us develop and test Verint Da Vinci. Verint Labs and our team of customer engagement data scientists is solely focused on keeping you at the forefront of innovation.
AI and Analytics in Action
Because it is natively embedded in our Cloud Platform, Verint Da Vinci powers all applications running in the platform with AI and automation. It provides you with intelligence about your business, customers, and employees. Now you can:
- Convert unstructured data to intelligence and action
- Use machine learning to improve business process
- Understand customer or employee sentiment
- Determine customer intent of a verbal or written conversation
- Detect anomalies in data and take action
- Identify trends and opportunities in customer interactions with predictive modelling
Featured AI and Analytics Resources
Awards and Accolades
Recognized in the KMWorld Trend-Setting Products of 2020
Top customer satisfaction scores from DMG Consulting's 2020 Interaction Analytics Report
4.6 Stars from Gartner Peer Insights for Verint Workforce Optimization