Verint Da Vinci™ AI and Analytics

Verint Da Vinci AI and Analytics activates insights and automates experiences across your business. Verint Da Vinci elevates AI across the Verint Customer Engagement Cloud Platform into insights and actions. Turn your AI ambitions into outcomes.

Our Customers

What is Verint Da Vinci AI & Analytics

Verint Da Vinci powers all applications running in the in Verint Cloud Platform with advanced AI and automation. It provides you with intelligence about your business, customers, and employees so you can:

  • Convert unstructured data to intelligence and action
  • Use machine learning to improve business process
  • Understand customer or employee sentiment
  • Detect anomalies in data and take action
  • Identify trends and opportunities with predictive modeling
See AI in Action at Engage 2022 Conference

Making the most of your data

Kickstart your ability to interact with customers and employees while also processing large amounts of data so you can connect and grow your operations. The insights can be reviewed through analytics that are offered in a near-real-time and near real-time environment for quick access to your data.

Read: AI Transcription Engine White Paper

AI across industries

Verint Da Vinci provides understanding, intelligence, and automation across use cases for biometric authentication, real-time transcription, sentiment scoring, intent identification and action, and more for industries including:

  • Financial Services
  • eCommerce
  • Government
  • Healthcare
  • Retail
  • Travel
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Verint Labs

Verint Da Vinci is supported by Verint Labs, where we turn breakthrough science into high-impact, customer engagement solutions.

Verint Labs features a team of data and AI scientists actively collaborating with customers, partners, external research organizations and universities. They drive the research-to-product pipeline of Verint Da Vinci and Verint Cloud Platform by focusing on improving our AI and machine learning capabilities.

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According to Forrester Research: "A composite of Verint customers received ROI over three years and…"

  • $42

    Million cost savings from improved contact center management.

  • 23%

    Reduction in employee turnover.

  • 391%

    ROI after three years.

Industry Recognition

  • Top customer satisfaction scores from DMG Consulting’s 2020 Interaction Analytics Report

  • 4.6 Stars from Gartner Peer Insights for Verint Workforce Optimization

  • Forrester names Verint a leader in the Forrester Wave for Workforce Optimization Platforms, Q4 2021.

Insights