Verint Specialized Bots

Put AI-Powered bots to work for you to achieve CX Automation

A Bot For Every Workflow

Verint Platform is powered by specialized bots that help drive CX automation to make your customer engagements smarter and faster. Each bot performs one specific task, and is injected directly into your workflows, putting AI at your fingertips.

These bots are powered by Verint Da Vinci AI. Verint future-proofs your AI investment with an open approach that can keep pace with the rapid innovation in the industry. Our AI-powered bots are continually trained on your unique engagement data to drive the best results for your business.

Specialized Bots for your Agents

Interaction Transfer Bot

Intelligent Virtual Assistants can handle a wide variety of customer queries but there are still times when they need to hand the conversation over to a human agent. When that happens, the Interaction Transfer Bot helps the agent get up to speed with an automated summary of the self-service interaction. This helps to dramatically reduce average handle time and improve CSAT scores.


Interaction Wrap-Up Bot

Interaction Wrap-Up Bot uses generative AI to automatically craft a call summary at the conclusion of an interaction, eliminating after-call work. By removing the time agents spend manually summarizing a call, organizations can save millions on their bottom line. Plus, summaries are more accurate and consistent across your contact center.

Call Risk Scoring Bot

Using specialized AI algorithms, the bot analyzes over 60 data points from telecom metadata and caller behavioral analytics and assigns a risk score to every call made into the contact center. With the help of the bot, Call Risk Scoring can not only detect and prevent fraudulent activities in your call center, but ultimately help lower average handle time for legitimate callers and add an additional layer of customer data protection.

Specialized Bots for your Supervisors and Analysts

Data Insights Bot

The Data Insights Bot can help you translate business intelligence into actionable insights, enabling you to realize a quick return on investment. Beyond just requested reports, the bot automatically offers you useful information you should also keep an eye on. This is made possible by best-of-breed AI algorithms surfacing anomalies, trends, and correlations within your multi-source engagement data. Using Verint generative AI, the solution produces easy-to-understand audio-visual explanation of your graphs, charts, and dashboards.

Scoring Bot

Verint Automated Quality is enhanced with an AI-powered Scoring Bot that automatically and continuously evaluate all interactions against your scoring rules. Gain performance and compliance insights without manual effort, allow more effective performance management and coaching, and achieve better compliance. Increase first call resolution (FCR) and customer satisfaction (CSAT) with a lower average handle time (AHT).

Forecasting Bot

The Forecasting Bot and Extended Forecasting Bot deliver the most accurate forecasts for projected interaction volumes across channels. By leveraging these bots, organizations see higher CSAT, lower staffing costs, and increased employee retention​ without requiring WFM teams to be AI experts.

Knowledge Authoring Bot

Leverage the power of AI to detect opportunities for new knowledge articles and use generative technology to create content with the touch of a button.

The AI-Powered Knowledge Authoring Bot enables your employees and Intelligent Virtual Assistants to benefit from a more complete, accurate, and useful knowledge base – helping reduce average handle time, increase first contact resolution, and improve CSAT scores.

Specialized Bots for your Consumers

Reduce inbound service volumes with the AI-enabled Self-Service Bot. Powered by pre-packaged, industry-specific natural language understanding (NLU) models, the Self-Service Bot delivers quick, personalized, and accurate responses to customer queries on voice and digital channels – helping to reduce the number of interactions requiring a human agent.

Upcoming Webinar: Digital Co-Workers for the Public Good

Providing efficient and effective service is a constant challenge for public sector organizations. To combat this, AI-powered bots are here to help you achieve more with less!

Discover how you can harness AI as your invaluable “digital coworker” in our upcoming panel discussion on Thursday, October 5, from 11:00 a.m. to 11:45 a.m. ET. Don’t miss out on seeing our experts discuss the profound impact that human-bot collaboration can have on public services.

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