Engagement Data Insights

Get the intelligence you need, not just what you’ve asked for and turn engagement data into actionable insights with the power of AI.
Automate root-cause analysis to improve CX and reduce costs.

See how it works

Not another BI tool…

Beyond the requested reports, Verint Engagement Data Insights automatically offers you useful information you should keep an eye on. This is made possible by best-of-breed AI algorithms surfacing anomalies, trends, and correlations within your
multi-source engagement data.

Top Benefits

  • Reduce complexity

    Type in your query and get real-time insights instantly.

  • Conduct easier root-cause analysis

    Discover anomalies, trends, and seasonality.

  • Get consumable insights

    Augment charts and graphs with automatically generated audio-visual  presentations.

  • Eliminate data silos

    Connect data from multiple sources for enriched reports.

  • Enhance collaboration

    Export, share and access your insights from any device.

  • Stay informed

    Go beyond the questions you asked with AI-driven highlights.

What Is Engagement Data?

Engagement data is any piece of information revealing how customers interact with your brand, including

  • Omnichannel interaction data
  • Customer and employee experience data
  • Workforce performance data

It can range from average handle time to your customer’s feedback on the interaction and the sentiment of your employees. This data is critical for your business, but it often exists in silos and is hard to harness.

Verint Engagement Data Insights can help you unleash the power of engagement data and transform your business.

Show me how it works

Core Capabilities

  • Accessing insights has never been easier

    Users can now access real-time insights easily, without excessive training by:

    • Reviewing personalized, curated, automatically generated highlights of data.
    • Simply typing in a question and getting answers instantly.
    • Using suggested searches powered by generative AI technology.

    Move beyond limited, pre-defined reports and get a holistic view of your interaction data without significant technical expertise, extensive data prep, or tiresome iterations between business users and IT teams.

    AI powered, personalized dashboard showing on a CCaaS screen.

Discover more

Learn more about how the data you already have can work for you.

Leveraging the Value of Customer Engagement Data with Open CCaaS

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Verint Da Vinci™ AI and Analytics

Verint Da Vinci™ AI and Analytics combines next-gen AI with unparalleled, quality customer engagement data to drive the AI-powered results businesses need.

Data Silos Have Got to Go! Unlock the Power of Your Trapped Engagement Data

Why are data silos bad for business? Find out.
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Beyond Silos: Cracking the Customer Engagement Data Management Challenge

Hear more from Dan Miller and Derek Top from Opus Research in Verints new on-demand three-part webinar series.

It's time to make engagement data work for you

Reach out to an expert and turn scattered engagement data into actionable insights. Fill in the form and request a demo today.

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