Data Insights Bot

Use AI to automate quick access to insights across all your behavioral data.

Not another BI tool…

Verint Data Insights Bot is far more than a standard BI tool for your data team. The application automatically offers useful information to business users by surfacing anomalies, trends, correlations, and more. It lets users search for insights with natural language and delivers real-time insights that used to take weeks.

Core capabilities

  • Accessing insights has never been easier

    Users can now access real-time insights easily, without excessive training. Users of all types can review personalized, curated, automatically generated dashboards. With unlimited dashboards, users any user can see any data, in any format, at any time.

    Move beyond limited, pre-defined reports and get a holistic view of your interaction data without significant technical expertise, extensive data prep, or tiresome iterations between business users and IT teams.

    AI powered, personalized dashboard showing on a CCaaS screen.

Top benefits

  • Reduce complexity

    Type in your query and get real-time insights instantly.

  • Conduct easier root-cause analysis

    Discover anomalies, trends, and seasonality.

  • Get consumable insights

    Augment charts and graphs with automatically generated audio-visual  presentations.

  • Connect data silos

    Connect data from multiple sources for enriched reports.

  • Enhance collaboration

    Export, share and access your insights from any device.

  • Stay informed

    Go beyond the questions you asked with AI-driven highlights.

What Is behavioral data?

Behavioral data is any piece of information revealing how customers engage and interact with your brand, including

  • Omnichannel interaction data
  • Customer and employee experience data
  • Workforce performance data

It can range from average handle time to your customer’s feedback on the interaction and the sentiment of your employees. This data is critical for your business, but it often exists in silos and is hard to harness.

The Data Insights Bot can help you unleash the power of behavioral data, boost customer engagement and transform your business.

Discover more

Learn more about how the data you already have can work for you.