Specialized AI Bots – Meet the Self-Service & Agent Transfer Bots

Many customer journeys start with a self-service bot. At times, the interaction is transferred to an agent, who needs to fully understand the situation. Previously, the agent had to read a transcript of the bot conversation or, worse, ask the customer to repeat the information that was just relayed to the bot.

Watch how the Verint Self-Service & Agent Transfer Bots present the agent with a summary of the self-service interaction, making it easy to quickly understand the reason for the transfer.