Analyst Report

The Total Economic Impact™ of Verint Digital-First Engagement

An independent study by:

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Verint Digital-First Engagement (DFE) solutions have been providing better customer experiences and saving money for some of the world’s most recognizable brands for decades now.

To see how these innovative tools are delivering measurable, meaningful results, Verint commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study for Verint’s Digital-First Engagement offerings.

Based on customer interviews and proprietary financial analysis, Forrester found that a composite Verint customer received a 271% ROI within three years of incorporating Verint DFE solutions into their operations. Customers improved contact center efficiencies by deflecting 20% of inbound customer calls, leading to $15.4 million in savings. They also realized these additional benefits:

  • Deflected contact center outreach
  • Increased agent efficiency
  • Faster knowledge updates
  • Improved ramp up time

Download the full study to uncover the Total Economic Impact Verint DFE solutions could have on your organization.

 

 

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