Engagement Channels

Customer and employee preferences are shifting. They still want to talk with you. Just in a different way. Through private or social messaging, brand communities, or other channels, Verint Digital-First Engagement Channels ensure you keep the conversations going.

Our Digital-First Engagement Customers

Verint Messaging & Verint Social

Verint Messaging & Verint Social enable brands to deliver digital customer engagement – through personalized conversations, smart automation, and actionable insights – across private messaging and social media channels. With Verint Messaging & Verint Social you can:

  • Powers consistent experiences across different messaging channels, in multiple languages, with full conversational context to help you prioritize, engage and resolve customer service queries.
  • Scale your customer conversations over social media and private messaging channels with bots that are built to make the phrase “Sorry, I don’t understand” a thing of the past.
  • Engage proactively by turning private messaging apps into two-way conversational marketing channels that drive meaningful interactions throughout the customer lifecycle.
  • Keep your business aligned with your customer conversations through a customizable, open, and flexible analytics platform to measure your success.
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Verint Messaging

Verint Community

Verint Community empowers customers, partners, and employees with a flexible, customizable community and self-service tools that can drive real business value – better engagement, lower support costs, and increased revenue. Let us help your organization to:

  • Decrease support call volume by providing users the opportunity to self-serve, support one another, and share useful information.
  • Reduce marketing costs by generating relevant, SEO-friendly content that helps to improve organic website traffic and attract new customers.
  • Generate new ideas by engaging with a community of your most passionate customers.
  • Build a community that delivers the best value to your customers by using a range of intuitive APIs, widgets, and developer tools.
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Olympus Community

Verint IVR

Your IVR (Interactive Voice Response) often provides the first point of contact with your brand. So why not make that first impression a good one? Verint IVR provides an intelligent, natural, and easy way for customers to self-serve. With IVR you can:

  • Maintain the highest standard for security and authentication with a flexible, cloud-based, natural language IVR that can handle all volume spikes with unlimited capacity and zero downtime.
  • Continual improvement to adapt and evolve with changing customer needs and business conditions.
  • Personalize experiences by combining natural language technologies with Verint’s expert services to improve call intent determination.
  • Identify and eliminate fraud in your IVR channel while also delivering a safer, faster authentication process with Verint Call Risk Scoring
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Self-Service IVR

Verint Chat & Email

Customers want their service-related issues resolved on the channels of their choice – digital. Verint Chat and Email empowers you to connect directly with customers and provide fast, scalable, and personalized experiences. With intelligent routing and vast integration capabilities, you can capitalize on every customer conversation. Verint Chat and Email allows you to:

  • Utilize blended agents work across multiple channels (voice, email and chat) to enhance productivity and improve CX.
  • Seamlessly integrate self-service bots and agent-assisted service in a single chat conversation.
  • Gain full context around customer interactions through multi-channel analysis and reporting.
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Verint Chat & Email

Related Products

  • Communities Empower customers, partners and employees with a flexible, customizable community and self-service tools that can drive real business value: better engagement, lower support costs and higher sales.
  • Private Messaging Channels Provide a continuous conversation between consumers and your brand. Solution centers around real-time private messaging apps like WhatsApp, Facebook Messenger, and Apple Messages for Business.
  • Public Social Channels Deliver digital-first customer engagement – through personalized conversations, smart automation and actionable insights – across all major social media platforms.
  • Chat and Email Channels Immediately connect customers to the right agents to assist them. It helps reduce abandonment and cost to serve while enhancing service.
  • IVR / Voice Self-service An intelligent, natural, and easy way for customers to self-serve. Improve experiences, boost brand loyalty, and reduce costs.
  • Call Risk Scoring Service Detect fraudulent behavior in your IVR before fraudsters can social engineer your agents and long before the fraud event takes place.

A seamless blend of humans and bots

Human-to-human, human-to-bot, and even bot-to-bot— Verint’s Engagement Channels support all interactions across every channel. We bring together the best-in-class applications to create smart and seamless agent-assisted and bot-assisted conversations.

Download: The State of CX Trends Report 2021
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Industry Recognition

  • 2021 Top 100 Companies that Matter

  • Market Guide for B2B Customer Community Platforms, 2021

  • 2021 Industry Leader Awards

Part of the Verint Cloud Platform

Verint Cloud Platform elevates every experience with an open approach to customer engagement. Powered by Verint Da Vinci AI & Analytics, the platform includes Workforce Engagement, Digital-First Engagement, and Experience Management.

The Verint Cloud Platform works with your existing ecosystem to close the Engagement Capacity Gap while seamlessly delivering experiences across channels and uniquely supporting your workforce of humans and bots at scale.

Verint Cloud Platform
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Insights