Engagement Channels

Customer preferences are shifting. They still want to talk with you. Just in a different way. Through private messaging, live chat, brand communities, or other channels, Verint ensures great experiences across all your customer conversations.

Watch How Channel Automation Can Shape Your CX Strategy


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The Verint Experience Index: Retail

After collecting more than 6,000 survey responses focusing on the top 25 US retailers, Amazon ranked top for both customer satisfaction (CSAT) and net promoter score (NPS). Get your copy of the report to find out where the rest of the retailers ranked and key insights to build a CX strategy that optimizes every customer interaction.
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Verint Messaging

Verint Messaging enables organizations to power great customer experiences on WhatsApp, Facebook Messenger, Twitter DM and other digital channels through personalized conversations, smart automation, and actionable insights.

With Verint Messaging you can: 

  • Power consistent experiences across different messaging channels, in multiple languages, with full conversational context to help you prioritize, engage and resolve customer service queries. 
  • Scale your customer conversations over private messaging channels with chatbots that are built to make the phrase “Sorry, I don’t understand” a thing of the past.
  • Keep your business aligned with your customer conversations through a customizable, open, and flexible analytics platform to measure your success. 
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Verint Community

Verint Community empowers customers, partners, and employees with a flexible, customizable community and self-service tools that can drive real business value – better engagement, lower support costs, and increased revenue.  

Let us help your organization to: 

  • Decrease support call volume by providing users the opportunity to self-serve, support one another, and share useful information. 
  • Generate new ideas by engaging with a community of your most passionate customers. 
  • Build a community that delivers the best value to your customers by using a range of intuitive APIs, widgets, and developer tools. 
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Download The Digital Engagement Channel Playbook

Read the Digital Engagement Channel Playbook for a detailed overview of the most popular digital channels, real-world case studies, and advice on how to power seamless customer experiences. 

Download the Playbook

Verint IVR

Your IVR (interactive voice response) often provides the first point of contact with your brand. So why not make that first impression a good one? Verint IVR provides an intelligent, natural, and easy way for customers to self-serve.  

With Verint IVR you can: 

  • Personalize experiences by combining natural language technologies with Verint’s expert services to improve call intent determination. 
  • Maintain the highest standard for security and authentication with a flexible, cloud-based, natural language IVR that can handle all volume spikes with unlimited capacity and zero downtime. 
  • Identify and eliminate fraud in your IVR channel while also delivering a safer, faster authentication process with Verint Call Risk Scoring 
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Verint Chat

Verint Chat empowers you to connect directly with customers and provide fast, scalable, and personalized experiences. With intelligent routing and vast integration capabilities, you can capitalize on every customer conversation.

Verint Chat allows you to: 

  • Deliver customer service ROI with better agent efficiency by enabling agents to handle multiple sessions simultaneously. 
  • Verint Chat works seamlessly with Verint Intelligent Virtual Assistant to enable self-service and route customer inquiries to the right support agents. 
  • Live chat allows you to engage customers that show high intent. Proactively engage customers based on their activity, such as scroll depth or time on page. 


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Verint Email

Customers expect to contact your organization via email and receive answers to their questions quickly, reliably, and consistently.

Verint Email helps organizations to:  

  • Meet the demand for smart, efficient email management.
  • Automating the process of capturing, documenting, interpreting, routing, and prescribing answers to customer emails.
  • Enable agents to respond faster and more consistently, with less training. 
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Power Seamless CX at Scale with Verint Channel Automation

Verint Channel Automation brings together WhatsApp, Facebook Messenger, Twitter DM, Email, and Live Chat in a single-pane agent experience to help deliver seamless customer experiences. Leverage the power of intelligent automation across every channel to handle common customer inquiries at scale and reduce your support costs.

Get started with Channel Automation 
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Part of Verint Customer Engagement Platform

Verint Customer Engagement Platform elevates every experience with an open approach to customer engagement. Powered by Verint Da Vinci AI & Analytics, the platform includes Workforce Engagement, Digital-First Engagement, and Experience Management.

The Verint Customer Engagement Platform works with your existing ecosystem to close the Engagement Capacity Gap while seamlessly delivering experiences across channels and uniquely supporting your workforce of humans and bots at scale.

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Recommended Engagement Channel Resources

FAQs on Customer Engagement Channels

Omnichannel customer engagement is the practice of using multiple channels to reach and engage customers. This might include channels like email, social media, phone, or web. The goal is to provide a seamless experience for customers no matter how they choose to engage with you.