Verint Messaging

Deliver great customer experiences on the messaging channels your customers use every single day with personalized conversations, intelligent automation, and actionable insights.

Download The State Of Digital Customer Experience Report

 

Verint Messaging is a leader in Enterprise Messaging on G2Verint Messaging has the highest user adoption in Enterprise Messaging on G2

    Our Digital-First Engagement customers

    • Engage with efficiency

      Verint Messaging brings together all of your messaging channels in a unified agent desktop and automatically routes customer queries to the most suitable agent based on context to ensure efficient service.

    • Reduce support costs

      Harness the power of intelligent virtual assistants to resolve customer queries without the need for human intervention (…but still provide a seamless agent handoff when required).

    • Nurture customer relationships

      Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively to build brand advocates.

    Power exceptional customer experiences with Verint Messaging

    Engage from a unified agent platform

    Verint Messaging enables agents to work seamlessly across private messaging and social media channels from a single pane. A proprietary  rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – get distributed to the best individual, team or bot based on a fully customized workflow so you work smarter, not harder.

    Enable self-service with Intelligent Virtual Assistants

    Why keep your customers on hold? Our Intelligent Virtual Assistants (IVA) provide customers with actionable service and understand when it’s best to hand the conversation over to a human agent. By containing conversations with an IVA, your customers receive the immediate service they want and your agents are free to handle more complex issues.

    Power two-way customer conversations proactively

    Turn private messaging apps into two-way conversational marketing channels that empower you to send the right message, at the right time, to the right person, with the right experience. Improve your CX with two-way brand-to-consumer communication that is effortless and unique throughout the customer lifecycle for sales, marketing, and customer service alike.

    Measure performance against your KPIs

    Keep your business aligned with your customer conversations through a customizable, open, and flexible analytics platform to measure your engagement success. Improve agent productivity and team performance with best practice service KPIs, easily generate time-sensitive reports in a few clicks, and gain visibility into all customer interactions across private messaging apps.

    See how Volaris use messaging and automation to reduce cost per contact

    The Volaris intelligent virtual assistant resolves 78% of all inbound customer queries on messaging channels. This enabled the company to handle a 360% year-over-year growth in customer interactions, while only increasing its agent population by 9%.

    volaris thumbnail

    Read the complete guide to private messaging engagement

    Learn more about how your company can use the world’s most popular private messaging apps, such as WhatsApp, Facebook Messenger, and Apple Messages to engage customers, solve customer service questions, and build brand loyalty.

    Read The Complete Guide To Private Messaging Engagement

    Power seamless CX at scale with Verint Channel Automation

    Verint Channel Automation brings together WhatsApp, Facebook Messenger, Twitter DM, Email, and Chat in a single-pane agent experience to help deliver omnichannel customer experiences.

    Intelligent automation can be deployed across every channel to handle common customer inquiries and reduce your support costs.

    Get Started with Channel Automation
    Woman sitting at table using laptop

    Power customer conversations across the world's most popular messaging channels

    • Facebook Messenger

      Engage quickly and easily with your customers via Messenger and the Messenger Chat Plugin.

    • WhatsApp Business

      Unlock the full potential of WhatsApp Business to exceed customer expectations.

    • Google's Business Messaging

      Turn Google searches into lasting customer relationships with Business Messages.

    • Apple Messages for Business

      Power seamless two-way customer conversations on Apple's native Messages app.

    • Instagram Messages

      Engage current customers – and acquire new ones – by delivering instant two-way conversational customer experiences on Instagram.

    • SMS Text Messaging

      Connect with billions of customers with two-way conversational messaging to build lasting customer relationships via native messaging.

    Recommended Verint Messaging resources

    The Conversational Marketing Playbook

    Discover this comprehensive guide which outlines the key messaging channels to engage your customers across their lifecycle, and how to utilise these channels to perfect your approach to conversational marketing.

    Volaris – Transforming Digital Customer Experience Through Messaging and Automation

    Learn how Volaris Airlines transformed the digital customer experience through private messaging channels and automation.
    59% graphic

    The 2022 State of Digital Customer Experience Report

    Learn how changing customer preferences and behaviors impact CX strategies for enterprise brands.

    Aer Lingus – Seamlessly Blending Agents and Bots to Deliver Exemplary CX

    Aer Lingus leverage adaptive automation which seamlessly blends agents and bots to deliver exemplary customer experience.

    FAQs on Verint Messaging

    Yes, Conversocial was acquired by Verint in 2021. It is now known as Verint Messaging and Verint Social.

    See Verint Messaging in Action

    Private messaging is driving real business results across industries. Here’s how it works.

    * indicates a required field

    Verint is committed to treat and protect your personal data in accordance with our Privacy Policy.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Thank You

    Thank you for your request. A Verint team member will follow up with you soon.