Verint Messaging
Verint Messaging enables brands to deliver digital customer engagement – through personalized conversations, smart automation, and actionable insights – across private messaging channels.
Our Digital-First Engagement Customers
Unlock the full potential of private messaging channels
Power customer conversations across all major private messaging channels to deliver customer experiences that are timely, unique, and cost-effective. Our instant messaging solutions and business text messaging give you the opportunity to interact with audiences on an interpersonal level.
Download The CX Playbook for Private Messaging Channels
Powering impactful conversations on your customers’ preferred channels
Customer conversations are now happening on digital channels, powered by the platforms that enable them and more digital-savvy customers. Brands have an opportunity to meet customers where they need them most, and in the moments that matter.
Verint Messaging means you can engage your customers on the world’s most popular private messaging apps:
- Apple Messages for Business
- Google’s Business Messages
- Facebook Messenger
- Instagram Messages
- Twitter Direct Message
- WhatsApp Business
- SMS Text Messaging
Build and maintain customer relationships with Verint Messaging
When it comes to engaging with brands, customer expectations have never been higher. Verint Messaging is:
Scalable
Power experiences with automation over private messaging channels, delivering unique and memorable customer experiences across the life cycle.
Proactive
Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively.
Conversational
Business messaging channels enable brands to have actual conversations, moving away from a one-way megaphone to two-way interactions.
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The 2022 State of Digital Customer Experience Report
56% of customers under 45 prefer to reach out over digital channels, 78% of customers are loyal after receiving an amazing digital customer experience, and 46% of CX professionals say increasing personalization is their top priority in the next 12 months.
Get the full report to learn the other top 20+ market trends impacting customer experience in 2022.
Get the Report
Blend bots and agents to close the Engagement Capacity Gap
As consumers shift to digital channels, brands are facing an increasing number of interactions and skyrocketing expectations. Most businesses have a limited set of resources to engage with customers. This widening gap between expectations and results is the Engagement Capacity Gap.
Verint Messaging powers seamless experiences between bots and contact center agents, allowing bots to efficiently handle customer queries, handoff to a human agent when needed, and have conversations flow back to the bot for specific tasks. A true two-way handover solution.
How to close the Engagement Capacity Gap
Verint Messaging is part of Verint Digital-First Engagement
Verint Cloud Platform elevates every experience with an open approach to customer engagement with secure instant messaging apps for business. Powered by Verint Da Vinci AI, Verint Digital-First Engagement works with your existing ecosystem to close the Engagement Capacity Gap™ while seamlessly delivering experiences across channels and uniquely supporting the modern, distributed workforce of humans and bots at scale.
Learn more about the flexibility of the Verint Cloud Platform
The Verint Messaging features that power conversational customer experiences:
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Agent Workspace
Enable conversations to flow seamlessly across social media and private messaging channels to help agents prioritize, engage and resolve customer service queries at scale.
Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow so you can work smarter not harder.
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Bots
Scale your customer conversations over social media and private messaging channels with bots that are built to make the phrase “Sorry, I don’t understand” a thing of the past.
Why would you keep your customers waiting? Automation is not only more cost-effective for your business but also allows brands to deflect customers from traditional channels to more efficient private messaging apps that help customers find what they’re looking for faster. 
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Notify
With Notify, you can turn private messaging apps into two-way conversational marketing channels that empower you to send the right marketing message at the right time, to the right person, with the right experience.Improve your CX with two-way brand-to-consumer communication that is effortless and unique throughout the customer lifecycle for sales, marketing, and customer service alike. -
Insights
Keep your business aligned with your customer conversations through a customizable, open, and flexible analytics platform to measure your engagement success.
Improve agent productivity and team performance with best practice service KPIs, easily generate time-sensitive reports in a few clicks, and gain visibility into all customer interactions across social media channels and private messaging apps – all with no coding required on your behalf.
Power customer conversations across the world's most popular messaging channels
Digital-First Engagement Insights
FAQs on Verint Messaging
Yes, Conversocial was acquired by Verint in 2021. It is now known as Verint Messaging and Verint Social.
Conversocial, now Verint Messaging and Verint Social, are part of the Verint Cloud Platform. Verint Cloud Platform elevates every experience with an open approach to customer engagement. Powered by Verint Da Vinci AI and Analytics, the platform includes Workforce Engagement, Digital-First Engagement, and Experience Management solutions. Verint works with your existing ecosystem to close the Engagement Capacity Gap while seamlessly delivering experiences across channels and uniquely supporting the modern, distributed workforce of humans and bots at scale.
See Verint Messaging in Action
Private messaging is driving real business results across industries. Here’s how it works.
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