SMS Text Messaging

Connect with billions of customers with two-way conversational messaging to build lasting customer relationships.

    Woman walking and using phone outside

    SMS text messaging offers brands a universal entry point for customer conversations. Available natively on almost every cell phone, it enables brands to shift volume from traditional channels like Phone to digital.

    With 5B SMS users worldwide, reach 100% of your mobile audience 100% of the time with SMS.

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    Drive Personalized, Proactive Connections on Your Customer’s Channel of Choice

    Send Notifications, Offers, and Reminders to Customers

    Proactive messaging through SMS text messaging – based on a customer’s preferences, order history, or intent data – enables brands to increase conversions and customer lifetime value.

    Triggered messages and targeted notifications turn simple renewal reminders and discount offers into proactive conversational experiences that build customer loyalty.

    Have Two-Way Conversations

    Traditionally, SMS has been used for proactive notifications only. However, Verint Messaging turns one-way push messaging into two-way conversational CX where customer conversations are nurtured.

    This way Verint Messaging helps brands build actual customer relationships — that in turn enhance loyalty, increase lifetime value, and turn consumers into brand advocates.

    The 2022 State of Digital Customer Experience Report

    56% of customers under 45 prefer to reach out over digital channels, 78% of customers are loyal after receiving an amazing digital customer experience, and 46% of CX professionals say increasing CX personalization is their priority in the next 12 months.

    Get the full report to learn the other the top 20+ market trends impacting customer experience in 2022.

    Get The Report
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    Deflect From More Expensive Channels

    Instead of making your customers wait on hold – offer them the chance to start messaging you.

    By seamlessly diverting your customers to private messaging channels, through proactive SMS messages, brands can lower their cost to serve by transitioning volume from costly phone to private messaging channels.

    Your customers want to reach out on messaging channels, SMS Text Messaging enables digital-first engagement

    • Universal

      SMS is device agnostic, so your customers can be reached even if they don’t have a smartphone. Our platform gives you the power to have actual two-way interactions vs just pushing one-way broadcasts out, making SMS a modern digital-first engagement channel.

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    Verint Messaging for Digital-First Engagement

    • Notify

      Proactively engage your customers with personalized conversations throughout the customer lifecycle.

    • Bots

      Create modern engagement experiences that drive acquisition, high engagement, and improved efficiency.

    • Facebook Messenger

      Engage quickly and easily with your customers via Messenger and the Messenger Chat Plugin.

    • WhatsApp Business

      Unlock the full potential of WhatsApp Business to exceed customer expectations.

    • Google's Business Messaging

      Turn Google searches into lasting customer relationships with Business Messages.

    • Instagram Messages

      Engage current customers – and acquire new ones – by delivering instant two-way conversational customer experiences on Instagram.

    See Verint Messaging in Action

    Private messaging is driving real business results across industries. Here’s how it works.

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