Bots
Scale your customer conversations over social media and private messaging channels with bots that are built to make the phrase “Sorry, I don’t understand” a thing of the past.
Reduce Inbound Tickets With FAQ Chatbots
Why keep your customer waiting? Automation is not only more cost-effective for your business but also allows brands to deflect customers from traditional channels to more efficient private messaging apps that help customers find what they’re looking for faster.
Power Dynamic Conversations
Our bots are adaptive and flexible, allowing for dynamic conversational experiences driven by Random Access Navigation (RAN) – a proprietary technology giving customers the ability to navigate through intent and interaction history without a predefined path, meaning that “Sorry, I don’t understand” is consigned to the past.
The CX Playbook for Private Messaging Channels
Did you know that 69% of customers used a private messaging channel to engage with a brand in 2020?
Read our white paper to see step-by-step visualizations of how Verint Messaging can help your brand to acquire, engage and care for your customers.
Download the CX Playbook for Private Messaging Channels
Scale and Simplify Customer Experiences
With our Messaging bots – built for every stage of your customers’ journey – you can build unique experiences driven by automation. From WISMO (where is my order) to click-to-Messenger ads and augmented reality to appointment bookings, our Conversational CX Bots are built to create dynamic and immersive customer experiences.
Enable Bot and Humans To Work Seamlessly
Verint powers intelligent bots that know when to resolve and when to perform a smooth bi-directional handoff so the right automation, or the right combination of human agent and bots, deliver resolutions at scale within the same conversation.
With Messaging Bots, you can:
-
Engage Throughout the Customer Lifecycle
Use automation to send the right message, at the right time, to the right person, on the right messaging channel to engage customers. Develop lasting, 1-1 customer relationships from helping customers make purchase decisions all the way to post-purchase engagement.
-
Prove Automation & AIs Impact
With robust analytics of the conversational funnel from inbound volume, bot engagement, containment, agent handover, and agent effectiveness, the insights you need to fully understand the impact of your messaging engagement strategy are at your fingertips.
-
Lean on Our Expertise
Designing conversational flows, that guide a customer vs forcing them down a predefined path, is hard. There’s also the task of balancing being friendly and informative whilst not hiding that your customers are engaging with a bot. We have a team of expert conversational designers to help you make this a reality with automation.
“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”
Verint Messaging for Digital-First Engagement
-
Notify Proactively engage your customers with personalized conversations throughout the customer lifecycle. -
Facebook Messenger Engage quickly and easily with your customers via Messenger and the Messenger Chat Plugin. -
WhatsApp Business Unlock the full potential of WhatsApp Business to exceed customer expectations. -
Google's Business Messaging Turn Google searches into lasting customer relationships with Business Messages. -
SMS Text Messaging Connect with billions of customers with two-way conversational messaging to build lasting customer relationships via native messaging. -
Instagram Messages Engage current customers – and acquire new ones – by delivering in-the-moment two-way customer conversations on Instagram.
See Verint Messaging in Action
Private messaging is driving real business results across industries. Here’s how it works.
Thank You
Thank you for your request. A Verint team member will follow up with you soon.
