Facebook Messenger

Engage quickly and easily with your customers via Messenger and the Messenger Chat Plugin.

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    Facebook Messenger offers unique opportunities for Digital-First Engagement

    With 1.3 billion monthly users and growing, and 20 billion messages exchanged every month between consumers and businesses, Facebook Messenger offers brands and consumers the ideal communication channel for digital-first engagement.

    Download The CX Playbook For Private Messaging Channels
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    Facilitate effortless customer experiences

    Messaging combines full live-chat functionality with persistent identity and mobile notifications merging all of the best elements of traditional digital customer engagement channels, purpose-built for the mobile era.

    Real-time and asynchronous conversations

    The asynchronous nature means that conversations can pause and resume between messages. Agents need to be able to have a real-time conversation while the customer is present but be able to seamlessly shift to the next conversation if they are waiting on the customer.

    The 2022 State of Digital Customer Experience Report

    56% of customers under 45 prefer to reach out over digital channels, 78% of customers are loyal after receiving an amazing digital customer experience, and 46% of CX professionals say increasing CX personalization is their priority in the next 12 months.

    Get the full report to learn the other the top 20+ market trends impacting customer experience in 2022.

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    Utilize the Messenger chat plugin

    The Messenger chat plugin – now with Guest Mode – allows brands to integrate the Messenger experience directly into their website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.

    Drive commerce across the customer lifecycle

    Facebook & Facebook Messenger are packed with a host of sales and marketing capabilities. The most notable is Facebook Shops, a mobile-first shopping experience that allows businesses to easily create online and customizable storefronts. Conversational click-to-messenger ads also mean it is easy for you to bypass low converting landing pages with dynamic messaging experiences.

    Your customers want to reach out on messaging channels, Facebook Messenger enables digital-first engagement

    • Seamless

      Customers can continue conversations across any device at any time that’s convenient for them. Mobiles, tablets, and laptops provide the same real-time, asynchronous, and rich-media experience on your customer’s terms.

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    Verint Messaging for Digital-First Engagement

    • Notify

      Proactively engage your customers with personalized conversations throughout the customer lifecycle.

    • Bots

      Create modern engagement experiences that drive acquisition, high engagement, and improved efficiency.

    • WhatsApp Business

      Unlock the full potential of WhatsApp Business to exceed customer expectations.

    • Google's Business Messaging

      Turn Google searches into lasting customer relationships with Business Messages.

    • SMS Text Messaging

      Connect with billions of customers with two-way conversational messaging to build lasting customer relationships via native messaging.

    • Instagram Messages

      Engage current customers – and acquire new ones – by delivering instant two-way conversational customer experiences on Instagram.

    See Verint Messaging in Action

    Private messaging is driving real business results across industries. Here’s how it works.

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