Facebook Messenger
Engage quickly and easily with your customers via Messenger and the Messenger Chat Plugin.
Facebook Messenger offers unique opportunities for Digital-First Engagement
With 1.3 billion monthly users and growing, and 20 billion messages exchanged every month between consumers and businesses, Facebook Messenger offers brands and consumers the ideal communication channel for digital-first engagement.
Download The CX Playbook For Private Messaging ChannelsFacilitate effortless customer experiences
Messaging combines full live-chat functionality with persistent identity and mobile notifications merging all of the best elements of traditional digital customer engagement channels, purpose-built for the mobile era.
Real-time and asynchronous conversations
The asynchronous nature means that conversations can pause and resume between messages. Agents need to be able to have a real-time conversation while the customer is present but be able to seamlessly shift to the next conversation if they are waiting on the customer.
The 2022 State of Digital Customer Experience Report
56% of customers under 45 prefer to reach out over digital channels, 78% of customers are loyal after receiving an amazing digital customer experience, and 46% of CX professionals say increasing CX personalization is their priority in the next 12 months.
Get the full report to learn the other the top 20+ market trends impacting customer experience in 2022.
Get The ReportUtilize the Messenger chat plugin
The Messenger chat plugin – now with Guest Mode – allows brands to integrate the Messenger experience directly into their website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.
Drive commerce across the customer lifecycle
Facebook & Facebook Messenger are packed with a host of sales and marketing capabilities. The most notable is Facebook Shops, a mobile-first shopping experience that allows businesses to easily create online and customizable storefronts. Conversational click-to-messenger ads also mean it is easy for you to bypass low converting landing pages with dynamic messaging experiences.
Your customers want to reach out on messaging channels, Facebook Messenger enables digital-first engagement
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Seamless
Customers can continue conversations across any device at any time that’s convenient for them. Mobiles, tablets, and laptops provide the same real-time, asynchronous, and rich-media experience on your customer’s terms.
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Proactive
Send unique and relevant messages to customers based on their historical interactions. Message Tags allow your brand to offer the kind of personalized experiences modern consumers demand on the channel they use every day.
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Built for Automation
It’s in the channel’s DNA and allows your brand to create personalized, customizable experiences. Messenger can be proactive in helping people to change flights, track packages, or even be used as a proactive marketing tool.