WhatsApp Business

Unlock the full potential of WhatsApp Business and exceed customer expectations with personalized and unique conversational experiences.

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    WhatsApp Business Offers Unique Opportunites for Digital-First Engagement

    WhatsApp has 2bn users worldwide and is the native messaging market leader in all but twenty-five countries, with 100bn messages exchanged every day. Join the 5m businesses already engaging the world’s largest – and chattiest – customer base.

    Download The CX Playbook For Private Messaging Channels
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    Power Real-Time and Asynchronous Conversations

    WhatsApp Business gives consumers help on their terms, switching between real-time and non-real-time dialog depending on the situation with a persistent end-to-end experience.

    Give Your Customers Messaging Confidence

    Verified business accounts help to reduce piracy or fraud, whilst increasing consumer confidence in private messaging channels. This enables brands to reach more customers, who are averse to public channels, but happy to communicate via private messaging.

    The 2022 State of Digital Customer Experience Report

    56% of customers under 45 prefer to reach out over digital channels, 78% of customers are loyal after receiving an amazing digital customer experience, and 46% of CX professionals say increasing CX personalization is their priority in the next 12 months.

    Get the full report to learn the other the top 20+ market trends impacting customer experience in 2022.

    Get The Report
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    Engage Proactively Trough Push Notifications

    Push proactive notifications for time-sensitive updates based on personalized criteria. Send customers automated account updates, payment requests, appointment reminders, and much more.

    Talk Securely With Private Messaging Encryption

    With end-to-end SSL encryption between your brand and the end customer, WhatsApp finally opens up possibilities for more secure, personalized, and transactional use cases via private messaging.

    Your customers want to reach out on messaging channels, WhatsApp Business enables digital-first engagement:

    • Secure & Trustworthy

      Companies need to pass a rigorous vetting process before being able to create their own branded profile, so customers can be sure that business accounts are verified when starting a conversation.

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    Verint Messaging for Digital-First Engagement

    • Notify

      Proactively engage your customers with personalized conversations throughout the customer lifecycle.

    • Bots

      Create modern engagement experiences that drive acquisition, high engagement, and improved efficiency.

    • Facebook Messenger

      Engage quickly and easily with your customers via Messenger and the Messenger Chat Plugin.

    • Google's Business Messaging

      Turn Google searches into lasting customer relationships with Business Messages.

    • SMS Text Messaging

      Connect with billions of customers with two-way conversational messaging to build lasting customer relationships via native messaging.

    • Instagram Messages

      Engage current customers – and acquire new ones – by delivering instant two-way conversational customer experiences on Instagram.

    See Verint Messaging in action

    Private messaging is driving real business results across industries. Here’s how it works.

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