Verint Community
Empower customers, partners and employees with a flexible, customizable community and self-service tools that can drive real business value: better engagement, lower support costs and higher sales.
Create incredible social communities with Verint Community
Verint Community is an online social collaboration platform that makes online communities a critical forum for:
- Delivering social customer service
- Driving social commerce
- Deepening customer relationships
Enabling self-service and improving customer engagement
Use Verint Community to
Reduce demand for support
Deliver more efficient self-service and collaborative support.
Improve customer satisfaction scores
Increase your customer retention by improving the satisfaction of your customers by providing fast and easy to use support while building trust.
Deliver better products
Source new ideas from customers, partners, and potential buyers.
Drive web traffic
Reduce marketing costs by increasing website traffic through relevant content, which helps reduce SEO and SEM spending while attracting new customers.
Amplify SEO
Communities generate a wealth of user-generated content, continually indexed to drive organic discovery on search engines.
Grow your pipeline
Communities allow prospective buyers to learn about your products and services directly from their peers.
Enhance productivity
Share information and knowledge on the community that can be beneficial to others now and in the future.
Build relationships
Deepen relationships within your organization with tools to help bridge common interests both within and outside the company.
Enable collaboration
Provide the tools that your employees and members expect to find in today’s organizations.
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"Communities provide a real ROI, as they can deflect questions that would have been escalated to the contact center and improved customer loyalty. [Verint] offers solid capabilities and can integrate with current customers service solutions."
"Organizations are increasingly including customer communities, ideally with extensions to company employee communities, within their overall customer services offerings."
Delivering a personalized community experience
Make better decisions with social communities
Verint Community features a complete set of social applications and social services APIs, connects to popular consumer social networks, and integrates with mission-critical enterprise software. It can help your organization make better business decisions based on social interactions between customers and employees.
Verint Community provides an enterprise social platform giving you what you need to create an engaging online community and self-service experiences.
- Deflect Support Calls:Â Help customers find solutions with online resources such as discussion forums, knowledge articles, product documentation and how-to videos
- Save Time and Money:Â Save customers and employees time with social self-service through peer-to-peer support forums and online
- Gain Valuable Insights:Â Achieve business objectives for social customer service, digital marketing, and employee engagement
- Deliver Better Products: Source new ideas from customers, employees, partners, and potential buyers
Verint Community Use Cases
Create the right type of community for your customers with a single, flexible platform
Customer Communities
Learn moreEngage your customers, provide a new source of leads, and drive more organic search traffic through user generated content.
Forum Software
Learn moreOur forum software encourages customer engagement, drives loyalty and delivers key business insights.
Private Social Network
Learn moreRun a private “members-only” community for secure conversations with customers, partners, boards or members.
Customer Service Platform
Learn moreCreate an efficient, self-serving customer service community that reduces the cost of dedicated support.
Explore the Verint Community Platform
Featured Resources
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FAQs on Verint Community
Yes, Verint acquired Telligent in 2015. It is now known as Verint Community.
Now the same great enterprise-class customer and employee community solutions that the industry has come to know from Telligent are part of a market-leading customer engagement portfolio.
Organizations can benefit from a single source to provide actionable intelligence across their customers’ omnichannel experiences—from voice, chat, email and web self-service, to powerful customer and employee communities.
Reach out to a Verint Community specialist today
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