Verint Community

Empower customers, partners and employees with a flexible, customizable community and self-service tools that can drive real business value: better engagement, lower support costs and higher sales.

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Verint Community Customers

Create incredible social communities with Verint Community

Verint Community is an online social collaboration platform that makes online communities a critical forum for:

  • Delivering social customer service
  • Driving social commerce
  • Deepening customer relationships

 

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Use Verint Community to

  • Reduce demand for support

    Deliver more efficient self-service and collaborative support.

    Improve customer satisfaction scores

    Increase your customer retention by improving the satisfaction of your customers by providing fast and easy to use support while building trust.

    Deliver better products

    Source new ideas from customers, partners, and potential buyers.

Make better decisions with social communities

Verint Community features a complete set of social applications and social services APIs, connects to popular consumer social networks, and integrates with mission-critical enterprise software. It can help your organization make better business decisions based on social interactions between customers and employees.

Verint Community provides an enterprise social platform giving you what you need to create an engaging online community and self-service experiences.

  • Deflect Support Calls: Help customers find solutions with online resources such as discussion forums, knowledge articles, product documentation and how-to videos
  • Save Time and Money: Save customers and employees time with social self-service through peer-to-peer support forums and online
  • Gain Valuable Insights: Achieve business objectives for social customer service, digital marketing, and employee engagement
  • Deliver Better Products: Source new ideas from customers, employees, partners, and potential buyers
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Explore the Verint Community Platform

  • Verint Community Features Verint Community includes several services that help brands to deliver more efficient self-service and collaborative customer support.
  • Verint Community Services Verint Community includes a range of useful features that are available right out of the box to help drive customer engagement, lower support costs and increase sales.
  • Verint Community Management Verint Community provides a range of intuitive tools that make it easy to manage your community platform and deliver an exceptional user experience.
  • Verint Community Open Architecture Verint Community is built with platform extensibility in mind. Use a range of APIs, widgets and developer tools to build the community that delivers the best value to your customers.

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