Verint Community
Empower customers, partners and employees with a flexible, customizable community and self-service tools that can drive real business value: better engagement, lower support costs and higher sales.
Verint Community Customers
Create incredible social communities with Verint Community
Verint Community is an online social collaboration platform that makes online communities a critical forum for:
- Delivering social customer service
- Driving social commerce
- Deepening customer relationships
Use Verint Community to
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Reduce demand for support
Deliver more efficient self-service and collaborative support.
Improve customer satisfaction scores
Increase your customer retention by improving the satisfaction of your customers by providing fast and easy to use support while building trust.
Deliver better products
Source new ideas from customers, partners, and potential buyers.
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Drive web traffic
Reduce marketing costs by increasing website traffic through relevant content, which helps reduce SEO and SEM spending while attracting new customers.
Amplify SEO
Communities generate a wealth of user-generated content, continually indexed to drive organic discovery on search engines.
Grow your pipeline
Communities allow prospective buyers to learn about your products and services directly from their peers.
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Enhance productivity
Share information and knowledge on the community that can be beneficial to others now and in the future.
Build relationships
Deepen relationships within your organization with tools to help bridge common interests both within and outside the company.
Enable collaboration
Provide the tools that your employees and members expect to find in today’s organizations.
"Communities provide a real ROI, as they can deflect questions that would have been escalated to the contact center and improved customer loyalty. [Verint] offers solid capabilities and can integrate with current customers service solutions."
"Organizations are increasingly including customer communities, ideally with extensions to company employee communities, within their overall customer services offerings."
Make better decisions with social communities
Verint Community features a complete set of social applications and social services APIs, connects to popular consumer social networks, and integrates with mission-critical enterprise software. It can help your organization make better business decisions based on social interactions between customers and employees.
Verint Community provides an enterprise social platform giving you what you need to create an engaging online community and self-service experiences.
- Deflect Support Calls:Â Help customers find solutions with online resources such as discussion forums, knowledge articles, product documentation and how-to videos
- Save Time and Money:Â Save customers and employees time with social self-service through peer-to-peer support forums and online
- Gain Valuable Insights:Â Achieve business objectives for social customer service, digital marketing, and employee engagement
- Deliver Better Products:Â Source new ideas from customers, employees, partners, and potential buyers
Explore the Verint Community Platform
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Verint Community Features Verint Community includes several services that help brands to deliver more efficient self-service and collaborative customer support. -
Verint Community Services Verint Community includes a range of useful features that are available right out of the box to help drive customer engagement, lower support costs and increase sales. -
Verint Community Management Verint Community provides a range of intuitive tools that make it easy to manage your community platform and deliver an exceptional user experience. -
Verint Community Open Architecture Verint Community is built with platform extensibility in mind. Use a range of APIs, widgets and developer tools to build the community that delivers the best value to your customers.
Featured Resources
Benefits of Discussion Forums and Q&A Forums
Bridging the Engagement Capacity Gap with Online Communities
Reach out to a Verint Community specialist today
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