面向联络中心的对话式和代理式AI

代理式AI超越了对话式AI，能够完成任务、执行工作流程并端到端地解决客户互动。

Verint 的代理式 AI 框架通过结合自然语言理解 (NLU)、生成式 AI 和受控自动化，确保虚拟助理能够倾听、理解和行动 – 从而提供合规的结果。

Agent Factory supports both conversational and agentic workflows — from simple automations to fully autonomous, end-to-end resolution paths. It uniquely bridges this gap, offering both intuitive low-code tools for rapid deployment and powerful pro-code capabilities for advanced customization.

With Agent Factory, you get:

• Easily customizable dashboards and analytics about users, conversations, and performance so you can always see how your AI agents are performing.
• A low-code, drag-and-drop environment to quickly deploy your AI agents, then monitor and manage its improvement over time
• Seamless integration with your existing CX ecosystem so you can keep the platforms you’re already using while also benefiting from the power of Verint Conversational AI Agents.