Case Studies

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Healthcare Video

AXA Health Shaves 60 Seconds from AHT with AI-Powered Verint Platform

Read this case study to learn how The Verint Wrap Up Bot has reduced average handling time (AHT) in AXA Health by 60 seconds.

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Insurance Video

New York Life Realizes Big Savings with Verint Quality Bot

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Manufacturing Video

Analog Devices Drives Customer Engagement and Success with Verint Community

Why Customers Choose Verint

From global enterprises to fast-moving disruptors, top brands trust Verint to deliver increased capacity, operational efficiency, and reduced costs through AI-driven solutions that are proven, scalable, and secure.

40% increase in agent productivity

Portugal’s leading telecommunications and technology provider has significantly improved customer service efficiency.

How NOS Increases NPS by 61% and Agent Productivity by 40%

96% of calls evaluated

Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.

How Fiserv was able to go from evaluating 1% of calls, to 96%

95% forecast accuracy at hourly level

High forecasting accuracy has increased confidence in daily operational decisions and strengthened branch-level planning.

How Capitec Speeds Up Branch Banking by 54% Using Verint

The Latest

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  • Public Services Video

    Digital-By-Choice: South Staffordshire Council’s CX Strategy

  • Manufacturing Video

    MSC Supercharges Analyst Capacity with Verint Genie Bot

  • Healthcare Video

    AXA Health Shaves 60 Seconds from AHT with AI-Powered Verint Platform

  • Government

    South Staffordshire Council Achieves 84 Percent Channel Shift with Verint

  • Financial Services Video

    Capitec Speeds Up Branch Banking by 54% Using Verint

  • BPO Video

    Outsourcing Provider Reduces Workforce Management Operations Time by 40 percent

  • Insurance

    Allegiance Benefit Plan Management Strengthens Coaching, Quality, and Performance

  • Financial Services Video

    Hampshire Trust Bank Delivers Stronger, Faster Outcomes with Verint Operations Manager

  • Retail

    OTTO Builds E Commerce Platform with Verint Voice of the Customer