Verint CX Intelligence
Omnichannel Customer Experience Insights
Analyze every customer conversation across every channel and turn unstructured data into customer intelligence and business outcomes faster.
GROWTH
$3M
With over 90% transcription accuracy, a healthcare brand identified new sales opportunities.
Introducing Verint CX Intelligence, the Next Generation of CX Analytics
The new customer intelligence solution includes market-leading transcription accuracy, unified omnichannel interaction analysis, and an intuitive interface for querying customer data in natural language – all in one package.
With Verint CX Intelligence, you can turn all your customer interaction data into impactful CX insights in minutes to drive faster, stronger, and measurable business outcomes:
- Improve customer experience and reduce churn
- Increase revenue with successful cross-sell and upsell
- Reduce operational cost
Unified omnichannel interaction analysis
Most analytics tools show you what happened. What if you could see why and what to do next? Verint CX Intelligence gives you complete visibility into every customer conversation, voice or digital, across human and bot agents.
Thanks to Conversation Intelligence embedded directly in our CX Intelligence solution, you can drive better performance, stronger compliance, and consistently exceptional customer experiences by:
- Automatically detecting key moments, behaviors, and sentiment shifts with AI Tags
- Quickly creating in-interaction sentiment trend analysis
- Automatically surfacing emerging issues in near real time, allowing faster time to action with AI Trending Topics
Upcoming webinar: You’ve Struck Data Oil – Tap into the Era of AI-Driven CX
Do you know the most valuable asset your enterprise already owns? It’s the decades of customer conversations that sit untapped in your contact center: unrefined, but full of business-critical intelligence. You’ve struck data oil. Now it’s time to drill down to insights!
Join Daniel Ziv and guest speaker Beth Schultz, Vice President of Research & Principal Analyst at Metrigy, for a webinar on August 19 exploring how to extract, refine, and deploy your existing customer engagement data to turn it into a compounding AI advantage.
Faster time to validated insights through natural-language queries
Accelerate time to valuable customer insights with Genie Bot. Powered by GenAI, the bot allows you to ask natural-language questions and go from question to confident business decision in minutes.
Every insight is automatically quantified and validated by real customer quotes, ensuring full decision transparency and explainability, so you can act on it immediately.
“It’s a game changer! When we had Genie Bot, our VP asked us “Can you get me information on three topics?” and it took me three hours. So it’s a huge impact operationally.”
Create executive presentations in minutes
Automatically transform your collected insights into polished, leadership-ready slide decks with Executive Presentation feature. Eliminate the time-consuming work of exporting, formatting, and creating slides by hand.
The presentations are specifically designed for executives with clear, digestible, and visually compelling slides. Grasp the key takeaways or dig deeper into ROI, customer sentiment, and coaching opportunities.
Related solutions
Verint Genie Bot
Verint Exact Transcription Bot
Verint Speech Analytics
Verint Data Insights Bot
Verint Voice of the Customer
Related resources
Frequently asked questions
Verint CX Intelligence is an AI-powered customer intelligence solution that goes beyond standard reporting by analyzing complex, unstructured customer conversations across voice and digital channels. Unlike traditional analytics and customer insights software that surface what happened, CXI combines speech and text analytics, automated categorization, sentiment analysis, and generative AI through Genie Bot to tell you why it happened and what to do next.
Your customer insights are only as good as the data behind them. If transcription is inaccurate, the analysis built on top of it, including sentiment scores, coaching recommendations, compliance flags, customer trends, is unreliable. Verint Exact Transcription Bot delivers industry-leading accuracy so every word of every customer conversation is captured correctly, giving you a foundation you can trust for meaningful, actionable analysis.
CX Intelligence brings together the best capabilities of Verint and Calabrio into a single, unified intelligence layer. It includes Calabrio Conversation Intelligence for omnichannel interaction analysis, Verint Genie Bot for GenAI-powered natural-language insights, and Verint Exact Transcription Bot for industry-leading transcription accuracy. Together, these components cover the full journey from raw customer conversation to validated, executive-ready insight.
Natural-language querying means you can ask Verint Genie Bot questions the same way you’d ask a colleague — in plain English, without needing to write code, build reports, or rely on a data analyst. Instead of waiting days for answers, anyone on your team can type a question like “What are customers complaining about most this month?” and get a validated, quantified insight in minutes. It removes the technical barrier between your customer data and the people who need to act on it.
With Verint Genie Bot embedded in CXI, your team can ask natural-language questions and go from questions to validated business insights in minutes — no data science background required. Every insight is automatically quantified and backed by real customer quotes, so there’s no waiting on analysts or lengthy reporting cycles.
Yes. Verint CX Intelligence is built for omnichannel environments, giving you complete visibility across voice and digital channels, whether the interaction involves a human agent, an AI agent, or both. This unified view ensures no conversation goes unanalyzed, and no insight falls through the cracks.
Contact us about Verint CX Intelligence Today!
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