AI驱动的客户体验分析

Get instant validated insights drawn from real customer interactions captured by Verint Speech Analytics and CX Intelligence, powered by Verint Exact Transcription.

By eliminating manual analysis bottlenecks, Verint Genie accelerates time to action on complaints, churn, revenue, and cost reduction. The solution enables businesses to transform millions of customer conversations into millions of dollars of AI outcomes.

With transcription accuracy above 90%, Verint Exact Transcription captures speaker‑separated transcripts and metadata that fuel analytics, automation, and generative AI. It helps organizations improve CX, boost agent performance, increase sales, reduce repeat calls, and lower costs while maintaining enterprise‑grade security.

Use AI to automate quick access to insights across all your behavioral data – without code, reports, or IT dependency. Powered by Verint Da Vinci AI and CX Data Hub, Verint Data Insights is far more than a standard BI tool for your data team.

The solution automatically surfaces trends, anomalies, and correlations across interaction, experience, and workforce data. It lets users search for insights with natural language and delivers real-time insights that used to take weeks. Real‑time dashboards and value tracking help organizations understand what’s happening, why it matters, and what to do next.

您的客户正在准确地告诉您哪些有效，哪些无效，即使他们一言不发。他们的声音体现在调查、对话、数字行为和交易模式中，当这些信号汇集在一起时，客户体验的全貌最终会清晰呈现。

Verint Voice of the Customer makes it easy to listen at scale and act at speed. Verint’s AI-powered platform works continuously in the background to surface trends, risks, and opportunities the moment they emerge, then turns them into the next best action: guiding strategy, shaping journeys, and driving continuous CX improvement.