Verint Named a Leader in the 2026 IDC MarketScape for Conversational Intelligence and Analytics Software
IDC MarketScape evaluated 15 vendors based on their capabilities and strategies, and positioned Verint in the Leaders Category.
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Get your copy of the 2026 IDC MarketScape Vendor Assessment Excerpt:
The IDC MarketScape assesses both current capabilities and alignment with what customers will need over the next three to five years. Here’s what IDC MarketScape notes about Verint’s key strengths:
- Strong AI partnership with customers: Verint provides close AI partnership with its customers, working with them to understand how Verint’s technology fits into their own strategy and road map.
- Strong essential analytics features that are easy to customize: Customers consistently describe Verint’s core conversational analytics feature set (transcription, categorization, and reporting) as extremely solid and reliable for everyday use.
What IDC MarketScape says about Verint
“Organizations evaluating conversational analytics providers increasingly look for strong technology, trusted partnership and measurable business value. Verint’s customers report powerful, tangible AI outcomes that reflects strength in those areas.”
Hayley Sutherland, research manager, Conversational AI at IDC
Turn every customer conversation into action
Conversational intelligence and analytics software turns every customer conversation into data your business can act on. In the 2026 IDC MarketScape for this market, Verint was positioned in the Leaders Category.
We believe IDC MarketScape’s evaluation weighed what buyers now expect: natural-language report querying, real-time and post-call analytics, deep integrations, the flexibility to bring your own LLM, and a vendor that acts as a true AI partner. Download the excerpt to see why Verint is named a Leader and what IDC advises technology buyers to look for.