Verint Open Platform
Leverage an open platform with data and artificial intelligence at the core to increase CX automation and deliver AI business outcomes, now.
Verint Open Platform increases CX automation
CX automation is the ability to elevate the customer experience while simultaneously lowering costs. Contact centers realize that hiring more workers and increasing labor expenses is no longer a sustainable solution. To achieve their strategic goals, they need a new approach to increase CX automation in their contact center operations.
Verint delivers AI business outcomes. Now.
Verint isn’t just an artificial intelligence company, we’re an AI outcomes company. Our team of AI-powered bots are designed specifically to increase CX automation for your contact center, driving significant ROI and improving customer satisfaction scores.
Verint Da Vinci AI is the “bot factory,” where we combine the best generative AI, commercial, customer-provided, and proprietary AI models to create our bots. Bots continually train in the data hub to become more effective, and are embedded directly into workflows, putting AI at the fingertips of agents.
AI Business Outcomes from Verint Customers
- $10M Saved
A bank contained 10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.
- $3M More in Sales
A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.
- +39 NPS
A mortgage lender increased its net promoter score from +3 to +39 through real-time agent coaching with Verint Coaching Bot.
What our customers think of the Verint Platform
Wayfair
“This is differentiator for us, with Verint being such an open platform, it helps us move the business fast and forward.”
Prasanna Chand, Global Service Analytics and Third-Party Technology Enablement, Wayfair
Louisiana Blue
“The beauty of the Verint platform, it’s doing it for you. It doesn’t matter if I have 20,000 interactions or 20 million interactions. The platform scales beautifully, and it lets me do it from whichever layer I want to.”
Mattias Liljeberg, Manager, IT Telecom Team, Louisiana BCBS
Qualfon
“The Verint openness… has allowed us, within the BPO world of different clients, to deliver whichever type of account that our client has.”
Eric Bigelow, and I’m the Workforce and Systems Manager, Qualfon
SugarCRM
“When I think of Verint, I think of the flexibility of the platform… You can make it exactly what you need to be successful with your business and successfully serve your customers.”
Alex Nassi, Digital CX Operations Director, SugarCRM
ISG Research: Contact Center Advanced Buyers Guide
Contact center technology has evolved to meet the growing needs of today’s customer. Leading brands use data and AI as a foundation to drive a superior customer experience while lowering costs.
To better understand the critical capabilities required in the contact center and see why Verint was named a leader in the market, read the ISG Research™ Contact Center Advanced Buyers Guide now.
Read the reportThe critical need for an Open Platform
Because the platform is open in every dimension, Verint provides capabilities no other vendor can offer:
- Flexible: Keep the existing contact center solutions that work for you, in the cloud or on-premises. Don’t have to throw away your voice call ACD or CRM just because you are switching platforms.
- Modular: Pick and choose what parts of the platform you want to deploy first and see AI Business Outcomes Now. Don’t wait through a risky and disruptive rip and replace project.
- Future Proof: AI is evolving at a rapid pace. Continue to use new AI models from any source so your platform will not become outdated.
Turn your contact center into a data-driven operation
Every time a customer interacts with your brand, new behavioral data is created. This data is typically stuck in silos and inaccessible to your contact center. But interaction, workforce, and experience data is invaluable to driving outcomes for your business. With a customer data platform you can:
- Gain a deeper understanding of the behaviors of your customers, employees, and bots.
- Continuously train Verint bots for the highest accuracy and effectiveness.
- Freely access and export behavioral data for use in your broader enterprise data strategy.
Contact center innovation at your pace
Whether you’re looking to do a full-scale cloud migration or want a quick win for a pressing business issue, we have you covered. Verint Open Platform lets you add innovation to your existing ecosystem at your own pace. You can keep the investments that are working for you and gradually add Verint capabilities at your own pace. In fact, most Verint Bots can be deployed in just 30 days!
Recognized as best-in-class by your peers
CX beyond contact center operations
Modern customer engagement extends beyond the contact center to the back office, the branch or store, and omnichannel customer experience. With Verint, the customer journey is connected across these touchpoints, so you can:
- More accurately forecast incoming work
- Continue the customer journey from wherever it started
- Connect workflows with the rest of the enterprise
Verint Open Platform provides a connected experience across all customer engagement use cases across the enterprise.
Frequently asked questions about Verint Open Platform
Traditional solutions often feel fragmented and reactive. This customer engagement platform unifies key functions—customer data, analytics, and workforce optimization—into one responsive ecosystem. Teams no longer juggle multiple tools but instead leverage integrated AI insights to anticipate customer needs. The approach transforms service from a chore into a proactive, engaging experience.
Automation here feels intelligent, not mechanical. Advanced AI learns with each interaction, refining responses and anticipating inquiries. Routine tasks shift to Verint Intelligent Virtual Assistant, while human agents devote energy to complex, emotionally nuanced issues. Customers benefit from quicker resolutions and more empathetic service.
Today’s customers hop between channels, and this solution keeps up effortlessly. Every voice call, chat, email, SMS, or social message funnels into one streamlined view. AI-driven routing ensures the right resource tackles each issue, while real-time analytics highlight areas for improvement. It’s a unified, channel-agnostic approach that eliminates disconnects.
Engaged employees mean happier customers. This platform optimizes staffing, helping managers align the right skill sets with incoming demand. Transparent metrics, tailored coaching, and timely feedback help agents feel supported and valued. As a result, service quality rises and employee satisfaction climbs.
There’s no need to rip and replace. Open APIs and pre-built connectors ensure seamless integration with current systems. Your existing CRM, communication tools, and analytics can easily sync, avoiding major operational shifts. The outcome: a more powerful, cohesive ecosystem that preserves past investments and accelerates value.
It supports phone, chat, email, SMS, social media, and more. Interactions flow together for a consistent customer narrative, no matter the medium. Agents gain a unified perspective, preventing message repetition or confusion. Customers feel understood and respected, regardless of where they reach out.
Intelligence is woven right in. AI-powered chatbots can streamline routine tasks, while predictive analytics and automated workflows improve accuracy and speed. Freed from repetitive duties, agents can focus on empathetic, value-added conversations. The result is smoother operations, happier customers, and more human interactions overall.
Absolutely, and it does so elegantly. The platform forecasts demand, automates scheduling, and monitors real-time adherence. Managers stay agile, aligning staffing with fluctuating needs, and agents enjoy balanced workloads and fair shifts. Everyone’s productivity and satisfaction levels rise, translating into better customer experiences.
Many sectors thrive—financial services, healthcare, retail, and telecom all see gains. Banks deliver tailored guidance, healthcare providers streamline patient inquiries, and retailers ensure consistent omnichannel shopping journeys. Verint solutions can adapt to unique industry needs, strengthening customer trust and loyalty. Wherever personalized engagement matters, it makes a substantial difference.
Inside Verint Platform
Request a demo today for a closer look at the market-leading solutions that comprise Verint Platform.