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- Platform Capabilities
  - Forecasting and Scheduling WFM across all touchpoints
  - Quality and Compliance Enhance performance & reduce risk
  - AI-Powered Routing Universal routing, based on context
  - Telephony & Digital Channels Deliver omnichannel customer experiences
  - Analytics and Insights Speech, text & desktop analytics
  - IVA for Voice & Digital Seamless self-service at scale
  - Knowledge Management Consistent & compliant answers
  - Voice of the Customer Cross-channel CX insights
  - Financial Compliance Trading and financial services compliance
  - Fraud and Security Solutions Improve bank security investigations
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  - Shift to One Workforce Increase CX capacity, flexibility, and agility
  - Improve My Service Quality Total quality across all customer touchpoints
  - Understand My Potential ROI Evaluate your potential ROI
  - Move to the Cloud Innovate faster and avoid IT hassles
  - Move to an Open CCaaS Platform CX automation with a modern CCaaS
  - Implement CX Automation Drive ROI with specialized bots
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- ROI Center Evaluate your potential ROI and lower your total cost of ownership
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  - 20 Largest Police Departments in the U.S. and Tech Advancements
  - Verint AI-powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards Read how Verint was named winner in the “Best Use of AI” category at the 2024 CX Awards for its Open CCaaS Platform.
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