A Calabrio product
See the Verint CX Automation Platform for the full product portfolio
Verint + Calabrio: Better Together
Calabrio is now part of Verint, effective early 2026, under the unified Verint corporate brand.
Calabrio products continue to be supported and developed as part of the Verint CX Automation Platform.
Keep the solutions you have. No forced migrations.
Stronger together, starting now
Verint and Calabrio have come together as one company with one mission: helping brands automate CX workflows and deliver measurable business outcomes. The combined organization holds more than 40% of the global workforce engagement management market, serves approximately 85% of the Fortune 500, and manages workflows for roughly five million agents across more than 100 countries.
The products you know and trust are not going anywhere – they are getting stronger. There will be no forced migration or disruptive platform consolidation. Our goal is to deliver more value to every customer, faster.
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Support as a Calabrio customer
Use the Calabrio customer support portal. Your existing account, login, and support contacts remain the same.
Calabrio content (blogs, resources)
The Verint Resources hub now hosts the combined content library.
The full merger announcement
Read the press release for the full announcement.
For Calabrio Customers
Calabrio customers already have direct access to Verint’s AI-powered bots—no migration, no new infrastructure required. Brands can quickly see tangible business outcomes through AI-powered bots including:
Verint TimeFlex Bot
Unlimited scheduling flexibility integrated directly into Calabrio WFM with Verint TimeFlex Bot.
Verint Genie Bot
Query your interaction data in plain language through your Calabrio Conversation Intelligence application using Verint Genie Bot.
Verint Copilot Bots
Real-time in-call knowledge retrieval, coaching, and automated postcall wrap-up with Verint Copilot Bots.
Verint IVA
Agentic AI that autonomously answers questions and resolves customer interactions across voice, digital, and messaging channels with Verint Intelligent Virtual Assistant.
Frequently asked questions
Yes. Calabrio merged with Verint in early 2026, and the combined company operates under the unified Verint corporate brand. Calabrio products continue as part of Verint CX Automation Platform.
No. No Calabrio product sunsets have been announced. The Calabrio product line continues as part of Verint CX Automation Platform.
No forced migrations. Existing Calabrio customers continue to use their current platforms with their existing accounts, contracts, and support contacts.
The deal was announced in late 2025, following Verint’s move to private ownership. The combined company began operating under the Verint brand in early 2026. The press release covers the full announcement and timeline.
Verint. The unified corporate brand for the combined organization is Verint, with Calabrio products continuing under their existing product names within Verint CX Automation Platform.
Use the Calabrio customer support portal. Existing accounts, logins, support contacts, and SLAs remain unchanged following the merger.
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