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How the Verint–Calabrio Merger Is Reshaping CX in APAC

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One-Third of Contact Center Agents Plan to Quit Amidst Rising Burnout

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‘Telephony Is Commoditised’: Verint’s Ady Meretz on why CX has taken over the boardroom agenda

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One Third of Agents Are Ready to Quit Because of AI Absence, Verint Warns

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31% of Contact Centre Agents Plan to Quit Within Six Months

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Agent attrition rates are high, Verint survey finds

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Many agents plan to leave their current job, but fear of AI isn’t a big factor

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CUSTOMER Magazine Announces Winners of 2026 Product of the Year Awards

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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2026 CRM Top 100

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Verint IVA Delivers Rapid CX for Digital Identity Firm

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Is AI the End of SaaS as We Know It?

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The Best Customer Experience (CX) Conferences in 2026