Verint Intent Discovery Bot
The Intent Discovery Bot uses AI and natural language understanding to grasp the true intentions of what your customers are asking. The result? Better built bots that deliver better customer experiences and outcomes.
With Intent Discovery Bot, you can:
Identify Key Customer Issues
Quickly analyze data and uncover valuable intents to understand priority customer needs and accordingly improve your self-service applications.
Boost Customer Engagement
AI and NLU help provide flawless understanding of customer intents to drive more intelligent, personalized interactions enabling customers to successfully complete self-service transactions.
Drive Better CX
Identify intents and transactions suitable for automation and shift them to self-service digital or voice channels in order to streamline contact center operations.
How Does the Intent Discovery Bot Work?
Activating this element will cause content on the page to be updated.
Imports and Prepares Data
The Intent Discovery Bot uses data from various sources (call and chat transcripts, support tickets, customer comments, etc.), including natural language inputs from across your customer engagement channels. The data is automatically prepared for analysis in order to identify customer intents.
Identifies and Classifies Intents
The Intent Discovery Bot uses AI to build models that quickly understand how customer inputs relate to one another and organizes data with similar customer goals, known as intents, into buckets. These buckets can then be reviewed in order to correctly identify common customer intents.
Builds and Improves CX
The Intent Discovery Bot reduces time and effort to build new self-service applications or improve your current technology. For example, the bot can provide newly identified intents to your intelligent virtual assistant or knowledge management platform so you an improve CX and provide better customer outcomes.
Continue to Improve Containment Over Time
As your organization gains more and different customer engagement, the Intent Discovery Bot identifies those intents and improves upon your models to keep up with customers’ evolving needs and continue to drive more successful self-service engagements over time.
Imports and Prepares Data
The Intent Discovery Bot uses data from various sources (call and chat transcripts, support tickets, customer comments, etc.), including natural language inputs from across your customer engagement channels. The data is automatically prepared for analysis in order to identify customer intents.
Identifies and Classifies Intents
The Intent Discovery Bot uses AI to build models that quickly understand how customer inputs relate to one another and organizes data with similar customer goals, known as intents, into buckets. These buckets can then be reviewed in order to correctly identify common customer intents.
Builds and Improves CX
The Intent Discovery Bot reduces time and effort to build new self-service applications or improve your current technology. For example, the bot can provide newly identified intents to your intelligent virtual assistant or knowledge management platform so you an improve CX and provide better customer outcomes.
Continue to Improve Containment Over Time
As your organization gains more and different customer engagement, the Intent Discovery Bot identifies those intents and improves upon your models to keep up with customers’ evolving needs and continue to drive more successful self-service engagements over time.
Improve Customer Interactions
Verint Intent Discovery Bot allows organizations to import natural language input data from chat and call transcripts, search queries, support tickets, and any other customer interaction data and use AI to detect high-value intents. These newly identified intents can then be used to improve CX applications, including your intelligent virtual assistant (IVA) and augment customer engagement across any digital or voice channel.
Verint Intelligent Virtual AssistantFlexible and Effective
The Intent Discovery Bot can be used with your existing solutions, but it is also included as part of Verint Intelligent Virtual Assistant. This advanced conversational AI tool allows for quick and easy deployment, management, and adjustment of intelligent digital chatbots and voice assistants that can be used across channels, yet built and managed through a single UI.
Learn more about Verint IVADeploy specialized bots across the enterprise with Verint Open CCaaS
The Verint Open CCaaS platform makes it easy to deploy specialized bots that help drive CX automation. Each bot performs one specific task, and is injected directly into your workflows, putting AI at your fingertips.
These bots are powered by Verint Da Vinci AI. Verint future-proofs your AI investment with an open approach that can keep pace with the rapid innovation in the industry. Our AI-powered bots are continually trained on your unique engagement data to drive the best results for your business.
Learn more about Verint Specialized BotsLearn More About Verint Intent Discovery Bot
Thank You
Thank you for your request. A Verint team member will follow up with you soon.