Interaction Recording, Call Logging & Incident Reconstruction Solutions for Public Safety
Record, archive and retrieve interactions across multiple channels, reconstruct incidents, and comply with emerging standards for digital emergency communications services, including Next-Generation 911 (NG911), and public safety radio systems.
Discover a full-time, multi-channel recording and archiving solution designed for PSAPs
Verint Recording for Public Safety is a NG911-ready solution solution for capturing 911, radio, video, and text communications across multiple channels, including PBX, VoIP, radio systems, chat, digital collaboration, email, mobile voice, SMS, and face-to-face — all on a single recorder.
Designed for emergency response, public safety, and control room operations, the solution offers superior reliability, availability, and scalability in mission-critical environments.
Its unified, easy-to-use functionality can help your organization enhance performance and respond more effectively to citizen needs.
Leverage reliable trunked radio integrations
Verint Recording for Public Safety interoperates with major trunked radio infrastructures, such as Motorola ASTRO R7.x P25, as well as the P25IP and Harris OpenSky infrastructure.
The call recording solution provides public safety users worldwide with efficient, reliable recording, storage, management, and playback of radio transmissions.
Benefit from NG9-1-1/i3-ready incident reconstruction
As part of Verint Recording for Public Safety, Verint Insight Center is a state-of-the-art, browser-based incident reconstruction application. It’s designed to enable emergency response and public safety organizations to meet citizen expectations and respond to regulatory requests or requests for evidence quickly by tying fragmented data to a single event. The solution also helps PSAPs manage liability and ensure compliance.
The application can search multiple channels and display the captured information from different media simultaneously, providing a unified view on a single screen. This way, you can easily rebuild incidents by piecing together the chain of events leading to them.
Search and replay calls at lightning speed
Verint Instant Recall enables users to easily verify information by quickly searching and replaying both recorded and live calls on preconfigured extensions.
The operator can perform various playback operations such as rewinding to the beginning even on live calls – a benefit for quickly confirming details and reviewing conversations that are difficult to understand.
Benefit from flexible deployment options
Verint provides a variety of flexible, easy-to-manage deployment options based on your emergency center’s sizing, network topology, security, and availability requirements.
Choose from flexible deployment options (including on-premises, cloud, or hybrid) that provide you with high availability and redundancy options to help ensure resilience in the event of network or hardware failures.
Verint for Public Safety solutions work seamlessly with most major telephony, CAD, and radio environments, are supported by open APIs, and can easily integrate with various technology interfaces within your organization.
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