Why Quality Assurance is Critical for Critical Communications

Quality Assurance is vital for ensuring the accuracy and highest standard of emergency call-handling, even in times of distress. At the same time, many response centers are under increased pressure due to high employee turnover, budgetary constraints, and the growing number of communication channels they have to manage.

Watch this engaging webinar led by Verint’s team of experts, including a former 911 dispatch agent and Meritorious Action Award recipient, to learn how automated quality management technologies can help response centers:
  • Enhance the quality of call-handling
  • Boost efficiency
  • Fight the staffing crisis
  • Reduce liability

Watch the on-demand webinar now to learn more about how automated quality management can help your response centers today.


Scott Montgomery

Scott Montgomery
VP Public Sector, SLED, Verint

Casey Rives

Casey Rives
Solution Consultant, Meritorious Action Award recipient, Verint

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