How to Select Your 311 / CRM Software in 2023

A buyer’s guide

Citizens and decision-makers are demanding better, agile services, greater productivity, and rapid change. In addition, fighting the pandemic has placed financial burden on governments across the world, resulting in increased pressure on local governments to enhance their efficiency, be even smarter about how they allocate their resources and “do more with less.”

To combat these challenges, municipalities, local governments and 311 response centers are reimagining their channel strategies− examining what communication modes best suit the needs of both their citizens and procedural requirements.

This buyer’s guide will help you:

• Discover technologies available that can help tackle some of the most burning local government response center challenges.
• Assess CRM solutions based on your organization’s needs
• Find the right vendor to support you in your aspirations.

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