Can the Public Sector Meet the Growing Demand and Need for Digital Services?
Can the Public Sector Meet the Growing Demand and Need for Digital Services?
As government agencies move increasingly into providing services digitally, the importance of customer satisfaction with online transactions is critical. The COVID-19 pandemic accelerated digital transformations for agencies and the subsequent demand for digital services overwhelmed the resources in place.
Agencies need to deliver the kind of quick, seamless customer experience people have gotten used to from businesses, while also giving employees the support they need.
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- Best Practices in Constituent Engagement
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