Take Action with Verint Voice of the Customer

Mobilize insights in real-time to improve customer conversions and identify opportunities to embed CX automation into workflows.


Resolve Customer Struggles in Real-Time 

The Struggle Detection Bot and the Digital Containment Bot operate seamlessly to identify and resolve user challenges in real time, providing tailored support for elevated customer engagement. Whether on your website or mobile app, the bots ensure swift issue resolution, minimizing the need for additional customer service interventions. Leveraging the power of behavioral data and AI, these bots reshape your customer experience by optimizing web containment and reducing support costs.

Inform Your Agent Coaching

Drill down from customer feedback into specific call recordings, digital interactions or even web and mobile sessions for further analysis and inform bespoke agent coaching that will improve the effectiveness of your customer experience. 

Learn more about Verint Interaction Analytics

Verint Recognized as VoC Leader

The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.

That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.

Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.

Read the Report
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Predictive Modeling for Customer Behavior 

Add advanced visibility and deeper insights into your CX strategy by drilling down into trends and identifying areas for improvement. Verint Experience Management uses predictive modeling to connect customer experiences to business outcomes for rich and reliable insights that enable you to make powerful CX decisions that drive growth. 

Learn About Verint Predictive Modeling
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Engage Customers at Scale with Verint Channel Automation 

Use the actionable insights from Verint Voice of the Customer to optimize your omnichannel CX with Verint Channel Automation.  

Empower your customers and agents with seamless cross-channel experiences that reduce average handle time and support costs while improving customer satisfaction and retention.  

From a single solution, you can deliver seamless customer experiences across WhatsApp, Facebook Messenger, Twitter DM, Email, and Live Chat with built-in automation to handle common customer inquiries and reduce your support costs.

Get Started with Verint Channel Automation

Listen, analyze and act with Verint Voice of the Customer

  • Verint Voice of the Customer

    Listen everywhere, analyze deeper, and act immediately with Verint Voice of the Customer (VoC) Solutions – to increase customer loyalty and business performance.
  • Listen Everywhere with Verint Voice of the Customer

    Move beyond traditional survey management by listening to every customer touch point on every channel to create a powerful omnichannel customer feedback program.
  • Analyze Deeper with Verint Voice of the Customer

    Develop a deeper understanding of your customer behavior to drive better business decision-making and elevate your customer experience delivery.
  • Verint Voice of the Customer for Web and Mobile

    Quickly identify and act on customer feedback and issues across your digital channels. Improve conversions and deliver exceptional CX.
  • Experience Management – FedRAMP Edition

    Deliver great citizen experiences with Verint Experience Management – FedRAMP Edition
  • Digital Behavior Analytics

    Prioritize actions to optimize your CX based on real customer behavior on digital channels.
  • Predictive Modeling

    Predictive Modeling can automatically capture and measure feedback from every touchpoint, interaction, and format and consolidate it in a single place.

Voice of the Customer Insights