Verint Enterprise Customer Experience
Get the bigger picture. Verint Enterprise CX gives you the power to quickly surface and act on insights from across the enterprise, leveraging a comprehensive view of your customers’ experiences across channels.
Power great customer experiences with Verint Enterprise Customer Experience
Enable your CX leaders to make strategic decisions that improve enterprise-wide customer engagement, reduce customer effort, and enhance loyalty and revenue. Utilizing the power of the Verint Engagement Data Hub, Verint Enterprise CX truly enables data-driven operation.
Get the Bigger Picture with Verint Enterprise CX
Verint Engagement Data Hub
Gain onsights from customer experiences and interactions all in one place. Whether that’s direct feedback through surveys, indirect and inferred data from voice and text analytics, or insights from third-party data, the centralized hub offers a unified view of all data sources.
Automated Actions
Connect your listening posts across the customer journey and trigger actions based on customer feedback, conversations and sentiment.
Advanced Data Visualizations
Verint Enterprise CX aggregates text, speech and survey data, along with inferred data, such as sentiment, into a single view. This creates advanced, intuitive data visualizations, giving CX executives access to the insights vital for strategic decision making.
Verint Recognized as VoC Leader
The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.
That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.
Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.
Read the ReportCX Automation with Verint Open Platform
With unified data and industry-leading AI at the core of Verint Open Platform, companies can connect the dots across the organization. This enables deeper data analysis, enhances CX automation and helps you to understand when, where and how to listen to your customers.
The platform approach allows you to start from anywhere. Consider which of Verint’s VoC capabilities would have the largest positive impact on your business outcomes, seamlessly integrate the data into your ecosystem, then expand at your own pace.
Voice of the Customer Solutions line-up
Voice of the Customer insights
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