Verint Enterprise Customer Experience
Unify all consumer and contact center data from every customer and employee touchpoint to develop enterprise-wide insights.
AI Business Outcomes from Verint Customers
$37M Increase in Revenue
A retailer improved conversions and revenue by analyzing unstructured customer feedback.
All Your CX Data in One Place
Verint Engagement Data Hub brings together all customer data, in all formats, from every touchpoint across the organization.
Understand Your Customers and Employees
Use AI to elevate the experiences your business delivers by analyzing – and uncovering – deeper insights for better strategic decision making.
Automate the Right Actions in Real-Time
Harness enterprise-wide insights for real-time actions that build customer loyalty and satisfaction through exceptional experiences.
Meet Customer Feedback with Real-Time Actions
Verint Engagement Data Hub
Unify behavioral data from your contact center, branches and digital communication channels to build deeper insights all in one place.
Unified survey and contact center data will transform your enterprise into a data-driven organization and take in-the-moment action that elevates CX.
Automated Actions
Connect your listening posts across the customer journey and trigger actions based on customer feedback, conversations and sentiment.
The proactive approach enables you to detect and resolve struggles in real-time, improving NPS and increasing revenue.
Advanced Data Visualizations
Verint Enterprise Customer Experience aggregates text, speech and survey data, along with inferred data, into a single view.
This creates intuitive data visualizations, giving CX executives access to the insights vital for strategic decision making.
Manage Your CX Like NASA
Discover how NASA optimizes its website experience using Verint Voice of Customer solutions, using in-the-moment user feedback across its digital touchpoints to build targeted content and improve website navigation and functionality.
Results:
- Enables gathering, analyzing and action on feedback at scale
- Informs website and navigation changes for improved CX
- Provides qualitative feedback to guide improved content creation
Listen, Analyze and Act with Verint Voice of the Customer
Listen everywhere: Collect experience data – from all sources – in all formats. Move beyond simple survey tools and transform your VOC program by collecting direct, indirect and inferred data across every channel.
Analyze deeper: Unify all your CX data sources, in a single customizable view. Bring together structured and unstructured customer data from across your organization and in-the-moment AI-powered behavioral insights.
Act faster: Prioritize action that makes an impact. Embed CX automation across your VoC program to mobilize insights in real-time and take a proactive approach to elevating customer experience.
Better In-Person CX. Better ROI.
Collect, integrate, analyze and act on customer data to improve their physical customer experience, drive revenue and increase loyalty.
Deliver Exceptional In-Person CX
Use insights from VOC data to improve in-person CX, as well as create better connected journeys as part of an omnichannel strategy.
Make the Right Decisions at the Right Locations
Feed real-time, store-specific feedback into day-to-day operations and tap into easy to access analytics and data visualizations to drive improvements across locations.
Supercharge Enterprise-Wide Performance
Use predictive modeling to isolate single customer interactions and support strategic decisions across store, operation and CRM teams to elevate CX.
Verint Recognized as VoC Leader
Frost & Sullivan named Verint as the industry’s leading VOC innovator in the latest Frost Radar Report.
Verint’s top ranking is based on:
- AI-driven innovation
- Tangible AI business outcomes
- Open approach using latest LLMs
Get the full report for further insights into why Verint was selected as the leading VOC vendor, demonstrating robust growth and substantial investments in innovation.
CX Automation with Verint Open Platform
The Verint Open Platform is specifically designed to increase CX automation across your enterprise – delivering exceptional ROI. With unified data and industry-leading AI at its core, the comprehensive platform enables deeper data analysis and real-time automated actions that drive strong AI business outcomes.
Start from anywhere. Consider which of Verint’s VOC capabilities would have the largest positive impact on your organization, them seamlessly integrate it into your system and expand with other solutions once you start to see positive outcomes.
Voice of the Customer Insights
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